Jowanna Thomas
Indianapolis
Summary
A dynamic Team Leader at IUPUI, I excelled in fostering teamwork and collaboration, significantly enhancing team performance and customer satisfaction. My expertise in conflict resolution and problem-solving, coupled with a commitment to mentoring and quality assurance, drove our team to achieve and exceed set goals, establishing a benchmark for excellence.
Overview
12
12
years of professional experience
Work History
Team Leader
IUPUI
03.2016 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Crew Member
Aircom Manufacturing
08.2013 - 07.2015
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Fostered positive team environment by assisting coworkers during rush periods.
- Supported training of new crew members, leading to more efficient onboarding process.
- Improved team morale, leading to increased productivity and reduced turnover.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
Education
High School Diploma -
Arlington H.S
Indianapolis, IN06-1993
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Work Planning and Prioritization
- Documentation and reporting
- Complex Problem-solving
- Overseeing daily activities
- Conflict resolution
- Mentoring
- Giving constructive feedback
- Evaluating employee work
- Team Check-ins
- SOP adherence
- Verbal and written communication
- Leadership
- Multitasking Abilities
- Organizational skills
- Active listening
- Decision-making
- Excellent communication
- Quality assurance
- Task prioritization
- Teamwork
- Problem-solving abilities
- Reliability
- Team leadership
- Effective communication
Timeline
Team Leader
IUPUI
03.2016 - Current
Crew Member
Aircom Manufacturing
08.2013 - 07.2015
High School Diploma -
Arlington H.S
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