Jowayriya Kothiwale
MUMBAI
Summary
Goal-oriented Front Desk Executive eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.
Overview
1
1
year of professional experience
Work History
Front Desk Executive
Sarlas Spa and Salon
Thane
05.2024 - Current
- Scheduled appointments for clients and customers.
- Performed cashier duties including taking payments from customers and making change accurately.
- Handled cash transactions accurately and efficiently.
- Greeted and welcomed customers in a friendly manner.
- Performed data entry tasks into computer systems as needed.
- Assisted with the check-in process for guests.
- Ensured that all areas of the front desk were kept clean and organized.
- Updated existing records in the company database system.
- Provided administrative support to staff members.
- Maintained an accurate inventory of office supplies.
- Prepared daily reports on customer inquiries, complaints, or comments.
- Responded quickly to emails from customers regarding their queries.
- Coordinated with various departments to ensure smooth operations.
- Resolved customer complaints in a professional manner.
- Answered incoming calls and provided information about services and products.
- Created new accounts for customers in the company database system.
- Organized incoming mail, packages, and deliveries promptly.
- Processed payments using credit card machines or POS systems.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
Bachelor of Management Studies - Human Resources Management
GOLWALA COLLAGE OF SCIENCE AND ART'S
MUMBAISkills
- Customer service
- Data entry
- Conflict resolution
- Team collaboration
- Time management
- Cash handling
- Team building
- Meeting coordination
- Office management
- Document management
- Calendar management
- Strategic planning
Timeline
Front Desk Executive
Sarlas Spa and Salon
05.2024 - Current
Bachelor of Management Studies - Human Resources Management
GOLWALA COLLAGE OF SCIENCE AND ART'S
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