Joy Bhattacharjee
New Delhi
Summary
Seeking Senior level assignments in the field of Supply Chain Management Professional with a growth-oriented reputed organization Executive Summary Conscientious Manager well-versed in guiding operations and motivating team members. Communicates clear company vision and holds team members accountable to drive results and remove barriers and obstacles. Driven worker utilizing flexible leadership style to foster team member engagement. Enterprising Leader with proficiency in determining a business unit’s mission & and strategic direction; capability to formulate and implement tactical initiatives as well as strategic advice for achieving corporate strategic goals to ensure attainment of effectiveness in supply Chain Management (Logistics and transportation / Warehouse Management) Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
Work History
General Manager
Parekh Integrated Services Private Limited
New Delhi
2014.09 - Current
- Monitored team member performance, conducted evaluations, and recommended promotions
- Observed business trends to provide solutions to customers and prevent profit declines
- Implemented process improvements to streamline workflow and reduce costs
- Built high-performing teams and worked collaboratively to drive change initiatives within the organization
- Verified compliance with guidelines for safety, loss prevention, and cash-handling procedures
- Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
- Continued responsibilities from the Deputy General Manager role
- Evaluated and reviewed the company’s Logistics & transportation operations business practices, updating and developing process documentation, streamlining opportunities, and eliminating non-value-added activities
- Conducted process audits to ensure Delivery-in-Full (DIF) and Delivery-on-Time (DOT)
- Ensured First In First Out (FIFO) / Last In First Out (LIFO) for all products with efficient storage of materials and according to quality measures and procedures
- Created new Standard Operating Procedures (SOPs) covering all operational activities
- Reorganized warehouse layout by product category to achieve optimum efficiency
- Maintained the physical condition of the warehouse, inspected equipment, and issued work orders for repair and replacements
- Enhanced stock-taking accuracy levels, controlled budget per case, and consistently met same-day deliveries within demanding deadlines
- Reviewed Quality aspects and quality control to be followed as per ISO 9001 & ISO 13485
- Managed multiple commercial aspects, including working as a chain between the sales team, customer & commercial department, and payment processing of Vendors, and transporters.
- Recruited, trained and empowered employees to achieve key performance indicators.
Deputy General Manager
Parekh Integrated Services Private Limited
New Delhi
2021.01 - 2023.01
- Administered entire North & East locations for key healthcare organizations
- Worked closely with regional managers based on agreed Service Level Agreements (SLAs)
- Interacted between customers and clients to enhance customer satisfaction performance by developing processes, systems, and behaviors, measured by on-time performance, cycle time, cost of quality, and customer service surveys
- Provided strong leadership to Area Operations personnel, communicating vision, strategy, and objectives
- Tracked Standard Operating Procedures (SOPs) and followed up on their implementation
- Spearheaded warehouse operations, evaluated work performance, and maintained a clean and safe environment
- Monitored purchase, receipt, inspection, storage, stacking inventory, and distribution of stock, working on production coordination, transportation, direct-indirect distribution, sales accounting & stock inventory, and implemented FIFO System
- Led incoming & outgoing material activities to ensure accuracy, completeness & quality of material
- Administered inventory management operations, and supervised MSL (minimum stock level)
- Conceptualized high-level implementation plans and determined future logistics organizational structure & support
- Developed employee strengths to improve engagement and remain competitive.
- Coordinated employee performance management and provided feedback on job duties and responsibilities.
- Oversaw implementation of corrective actions to improve efficiency and reduce waste.
Regional Manager
Parekh Integrated Services Private Limited
New Delhi
2014.01 - 2021.01
- Overseeing multiple commercial establishments within a specified region includes hiring and training Store Managers, meeting corporate sales targets, and creating a positive working environment
- Managed distribution and warehousing operations (Surgical and pharma) in altogether Northern Region
- Sustained agreed delivery TAT in coordination with an underline team
- Ensured approx.1000 deliveries daily inbound and outbound logistics
- Assessed daily, weekly, and monthly operational reviews with the sales, and SCM Team and Studied exception reports with stakeholders
- Organized meetings with the Team (Internal) using the branch scorecard
- Performed Cross-Functional Review (COP / Finance / IT /HR/Zonal Team / Automation / AR).
Key Account Manager
Brattle Foods Private Limited
New Delhi
2012.08 - 2014.09
- Developing trust relationships with a portfolio of major clients, understanding key customer needs and requirements, and expanding the relationships with existing customers by continuously proposing solutions
- Managed material Inventories, cold store receiving, and logistics strategies
- Conducted monthly audit & inventory analysis at the cold storage facility and produced status reports
- Ensured P&L ownerships, and revenue generation through warehousing, primary & secondary distribution
- Submitted proper MIS on agreed KPI and operational performance reports and Led regular Interaction with a client for day-to-day Improvisation in operations
- Monitored four cold store workers and drivers engaged in customer service, stocking, inventory maintenance, order fulfillment, and transport
- Assured implementation of TMS (ERP) – PAN India.
Warehouse Manager and Area Manager - North
Transport Corporations of India Limited
Delhi and Gurgaon
2006.12 - 2012.07
- Managing 1.5 Lacs sqft Of Tata motor warehouse
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors, and transport companies.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Handling more than 200+ Manpower and north warehouse for more than 70+ Authorized service centers, 90 Dealers & 9+ Distributors
- Amalgamated Bean Coffee Trading Ltd., Delhi / Gurgaon as Officer / Executive-Logistics
- Managing two warehouses of CCD for their secondary distribution
- Efficiently handling distribution for more than 250+ outlets for their 3 divisions – CCD, CDX & CDV.
Relationship Sales Manager - Demat Accounts
India Infoline Limited
Dehradun
2006.02 - 2006.09
- Developing trust relationships with a portfolio of major clients, understanding key customer needs and requirements, and expanding the relationships with existing customers by continuously proposing solutions.
Education
Post Graduate Diploma in Supply Chain Management -
Symbiosis
01.2010
Master of Business Administration (Finance & Marketing) -
IMS Dehradun
01.2006
Bachelor of Commerce -
G.T.B., Khalsa College
01.2003
Skills
- Strategic Planning
- Supply Chain Management
- Cost Reduction & Negotiation
- Commercials Operation
- Logistics & Transportation
- Warehouse & Storage Management
- P&L Management
- Inventory & Material Management
- Distribution & Network
- Order & Delivery Management
- Budget Planning & Forecasting
- Client Relationship Management
- People Management
- Team Management
- MIS & Reports
- Collaboration
- Performance Metrics
- Inventory Analysis
- Process Improvement
- Policies Development
- Shipment and Transportation Routing
- Warehousing and Distribution
- Storage Management
- Logistics Functions
- Payment Realizations
- Customer Support
- Transportation Negotiation
- Clearances
- Process Automation
- Distribution Management
- Expense Control
- Operations Oversight
- Customer Relationship Management
- Vendor Sourcing
- Loss Prevention
- Quality Management
- Employee Development
- Customer Retention
Professional Development Initiatives
- Black Belt Certification in Lean Six Sigma, 2023
- Green belt Certification in Lean Six Sigma, 2022
- Operations Management, IIM Kashipur, India, 2019
- Attended as a delegate for Strategic Planning met in “TCI Supply Chain Solutions.”
- Participated in a seminar with CII on Building Warehousing Competitiveness “Adopt the Best”, New Delhi.
- Programming Essentials in Computer, IBM ACE, Jabalpur, India, 2001
Notable Accomplishments
- Part of the PISPL leadership G20 team from 2023.
- Got a Certificate of recognition at Parekh Integrated Services Private Limited, in 2018.
- Introduced New KAIZEN for smooth working operations, 2010.
- Bagged Appreciation letter for highest sale and Inventory with 99.99% accuracy rate for “Tata Motors Limited.” from GM-TCI Supply chain Solutions, 2009.
- Successfully developed New Milk Run Strategy for smooth dispatch, in 2009.
Enterprising Leader
Enterprising Leader with proficiency in determining a business unit’s mission & and strategic direction; capability to formulate and implement tactical initiatives as well as strategic advice for achieving corporate strategic goals to ensure attainment of effectiveness in supply Chain Management (Logistics and transportation / Warehouse Management)
Personal Information
- Passport Number: on Request
- Date of Birth: 12/02/1982
- Marital Status: Married
Languages
- English
- Hindi
- Bengali
References
References available upon request.
Timeline
Deputy General Manager
Parekh Integrated Services Private Limited
2021.01 - 2023.01
General Manager
Parekh Integrated Services Private Limited
2014.09 - Current
Regional Manager
Parekh Integrated Services Private Limited
2014.01 - 2021.01
Key Account Manager
Brattle Foods Private Limited
2012.08 - 2014.09
Warehouse Manager and Area Manager - North
Transport Corporations of India Limited
2006.12 - 2012.07
Relationship Sales Manager - Demat Accounts
India Infoline Limited
2006.02 - 2006.09
Post Graduate Diploma in Supply Chain Management -
Symbiosis
Master of Business Administration (Finance & Marketing) -
IMS Dehradun
Bachelor of Commerce -
G.T.B., Khalsa College
Similar Profiles
Bhumika PatilBhumika Patil
Assistant Manager - Key Accounts Co-ordinator at Parekh Integrated Services Private LimitedAssistant Manager - Key Accounts Co-ordinator at Parekh Integrated Services Private Limited
SHOUVIK NASKARSHOUVIK NASKAR
Executive-Sales at PAREKH INTEGRATED SERVICES PRIVATE LIMITEDExecutive-Sales at PAREKH INTEGRATED SERVICES PRIVATE LIMITED
Arnab MukherjeeArnab Mukherjee
Assistant Manager- Supply Chain at Genpact India Private LimitedAssistant Manager- Supply Chain at Genpact India Private Limited