JOY BHATTACHARJEE

Administering entire North & East locations for key healthcare organizations and Closely working with regional managers based on agrees SLAs. • Plans, develops, organizes, and directs all activities and functions of the Administration and Development Division, includes HR, Employee Relations, Health and Safety, Information Technology, Planning, Marketing and Communications, Customer Relations • Responsible for managing end-to-end supply chain operations, analyzing operational performance, and resolving issues that arise along the way.
• Interacting between customers and clients as well as enhancing customer satisfaction performance by developing processes, systems, and behaviors, as measured by on-time performance, cycle time, cost of quality, and customer service surveys.
• Spearheading warehouse operations, monitoring purchase, receipt, inspection, storage, cataloging, inventory, and distribution of stock, transportation, sales accounting & stock inventory and implemented FIFO System.
• Conceptualizing high-level implementation plans and determined future logistics organizational structure & support and conducting process audits to ensure Delivery-in-Full (DIF) and Delivery-on-Time (DOT).
• Ensuring First In First Out (FIFO) / Last In First Out (LIFO) for all products with efficient storage of materials and according to the quality measures and procedures.
• Maintaining the physical condition of the warehouse by planning and implementing new design layouts; inspecting equipment.
• Enhancing stock-taking accuracy levels, controlling budget per case, and consistently meeting same-day deliveries within demanding deadlines.
• Reviewing & validating necessary, Dispatch Efficiency Evaluation Report, dispatch capacity support report, Space Capacity Utilization Analysis, Inventory control report, TAT report, Aging Report, gross and net variance track report, quality performance report-maintained dispatch reports and sending to the higher authority for stakeholder visibility.
• Reviewing Quality aspects and quality control to be followed as per the ISO 9001 & ISO 13485.
• Managing multiple commercial aspects entailing:
o Working as a chain between the sales team, customer & commercial department.
o Payment Processing of Vendors, transporters.

• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reduced operational risks while organizing data to forecast performance trends.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Overseeing multiple commercial establishments within a specified region includes hiring and training Store Managers, meeting corporate sales targets and creating a positive working environment.
• Managed distribution and warehousing operations (Surgical & Pharma) in altogether Northern Region.
• Sustained agreed delivery TAT in coordination with an underline team. Ensured approx.1000 deliveries daily inbound and outbound logistics.
• Assessed daily, weekly, and monthly operational reviews with sales, SCM Team and Studied exception reports with stakeholders.
• Organized meetings with the Team (Internal) using the branch scorecard.
• Performed Cross-Functional Review (COP / Finance / IT /HR/Zonal Team / Automation / AR)

• To Head of Operations
• Team Size: 30
• Role:
• Developing trust relationships with a portfolio of major clients, understanding key customer needs and requirements, expanding the relationships with existing customers by continuously proposing solutions
• Managed material Inventories, cold store receiving, and logistics strategies
• Conducted monthly audit & inventory analysis at the cold storage facility and produced status reports
• Ensured P&L ownerships, revenue generation through warehousing, primary & secondary distribution
• Submitted proper MIS on agreed KPI and operational performance reports and Led regular Interaction with a client for day-to-day Improvisation in operations
• Monitored four cold store workers and drivers engaged in customer service, stocking, inventory maintenance, order fulfillment, and transport
• Assured implementation of TMS (ERP) – PAN India.

• North reporting to Regional Manager – North
• Team Size: 100
• Projects:
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Developed safety programs to protect workers and reduce injuries.
• Created and enforced detailed organization processes to increase quality and service standards.

• Demat Accounts reporting to Branch Head.
• Managed time efficiently in order to complete all tasks within deadlines.