JOY CHAKRABORTY

• Daily Operation management
• Overall responsibility of managing Reliance Corporate clients and All SME, SMB, Name and large , GOVT Enterprises account also on boarding channel partners (Infra expansion), sales and revenue targets across all High Valu products and ensuring best customer experience across other service providers.
• Execute marketing promotions, checking channel partners pay outs, managing and reducing channel partners grievance etc.

Sales

• Achieve sales target for all products (Voice-Post-paid/ prepaid, Data, Internet Lease line and corporate fiber, SIP & MPLS services) across all corporate segments.
• Ensure and monitor quality of acquisition for the Team.

Revenue

• Focus on acquiring high ARPU customers
• Increase higher revenue sales in a corporate segment.
• Ensure that each and every channel partner achieve minimum ROI so that he is actively engaged in partnership with us • Reduce no performing channel partners

Customer Service

• Ensure that the customer gets best experience at here.
• Ensure infra and process quality product sales.

Daily Operation management

• Ensure adherence to customer and business processes in terms of documentation and systems
• Ensure infrastructure up keep
• Ensure stock of various Reliance products and services.
• Ensure appropriate placement of pop-ups and product displays in front of the Clients.

Marketing

• Execute marketing, branding and promotion activities
• Ensure fliers/ brand POS are available.
• Resolve channel-specific issues within specific timelines

People

• Recruitment of Associate/ESO and channel partner’s employee
• Keep employee-retention and motivation levels high through regular reviews and performance streamlining of all the Team members.
• Identify gaps in performance of immediate team and ensure training to bridge the same
• Manage attrition and also ensure that 100% of employee, Associate earns at least 90% of their incentive Monthly reviews and planning with Associate and channel partner

Channel partner conflict resolution

Coaching and training to all the Team members.

Staying abreast with market developments, customer preferences, company policies, procedures, sales process and legislation and dissemination of the same to the team

• Ensure adherence to customer and business processes in terms of documentation and systems
• Ensure infrastructure up keep
• Ensure stock of various Reliance products and services
• Ensure appropriate placement of pop-ups and product displays in front of the Clients
• Marketing
• Execute marketing, branding and promotion activities
• Ensure fliers/ brand POS are available
• Resolve channel-specific issues within specific timelines
• People
• Recruitment of Associate/ESO and channel partner’s employee
• Keep employee-retention and motivation levels high through regular reviews and performance streamlining of all the Team members
• Identify gaps in performance of immediate team and ensure training to bridge the same
• Manage attrition and also ensure that 100% of employee, Associate earns at least 90% of their incentive Monthly reviews and planning with Associate and channel partner
• Channel partner conflict resolution
• Coaching and training to all the Team members
• Staying abreast with market developments, customer preferences, company policies, procedures, sales process and legislation and dissemination of the same to the team
• CRE, (Reporting to Sales Manager)
• Accountabilities: Provides sales support Procured orders Prepared reports Looked after the collections and related communication
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Worked with customers to understand needs and provide excellent service.
• Used coordination and planning skills to achieve results according to schedule.
• Improved operations through consistent hard work and dedication.
• Collaborated with team members to achieve target results.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Delivered services to customer locations within specific timeframes.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.

Accountabilities:

• Responsible for deepening Channel and Distributor relationship and managing the end-to-end sales and team Support.
• Principal Accountabilities.
• Responsible for achieving the sales target individually team Member.
• Responsible for quality of business acquired and enhancing business penetration for Channel and Distributor.
• Coordination with divisional sales Manager for approvals.
• Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
• Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
• Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
• Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
• Communicated with suppliers to negotiate best pricing on apparel and accessories.
• Participated in team-building activities to enhance working relationships.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Managed team of employees, overseeing hiring, training and professional growth of employees.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Led team of 12 members while providing exceptional customer service.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Supported office business development and customer service.
• Assisted with new hire processing and existing training programs.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Coordinated weekly meetings for internal and external groups.

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Cargo Stock Maintain.
• Passengers Entrance to Checking & Boarding till the time support provide,
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.