Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Hobbies and Interests
Timeline
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Joy Chatterjee

Joy Chatterjee

ASSISTANT DIRECTOR
New Delhi,DL

Summary

A detail-oriented professional skilled in making critical decisions, managing deadlines, and leading team reviews. Proficient in analysis and quantitative problem-solving, dedicated to driving company growth and operational enhancements. Experienced in strategic decision-making and adept at meeting tight deadlines. Committed to fostering a collaborative and productive team environment to achieve organizational objectives.

Overview

8
8
years of professional experience
6
6
Certification

Work History

Assistant Director

PHYSICS WALLAH
NORTH INDIA , NORTH INDIA
04.2025 - Current
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Launched quality assurance practices for each phase of development
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Developed detailed plans based on broad guidance and direction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

ZONAL BUSINESS HEAD

Narayana E-Techno School
DELHI , DELHI
03.2024 - 03.2025
  • Analyzed and improved performance across zone using sales metrics and performance reports.
  • Considered and approved policies to support company initiatives and overall performance.
  • Developed reports of zone performance and presented data to upper management.
  • Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for [Type] company.
  • Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
  • Increased profit margin [Number]% through inventory control, cost control and increased route productivity.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Organized promotional events and interacted with community to increase sales volume.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

National Business Head

Vidya Mandir Classes
JANAKPURI NEW DELHI
08.2020 - 03.2024
  • Maintained an up-to-date knowledge base regarding industry trends so that proactive steps can be taken when necessary.
  • Provided guidance on business decisions while ensuring they align with corporate vision.
  • Oversaw the budgeting process to ensure fiscal responsibility and accountability.
  • Coordinated activities across multiple departments or locations in order to achieve company goals.
  • Created presentations for internal use or external client meetings outlining product features and benefits.
  • Monitored customer feedback to maintain high standards of quality assurance.
  • Negotiated contracts with suppliers and customers to maximize profitability.
  • Identified new markets and opportunities for growth in existing markets.
  • Identified potential clients, built relationships, and negotiated contracts.
  • Created presentations to attract new business opportunities.
  • Conducted research on industry trends, competitor activities, and customer needs.
  • Collaborated with internal teams for successful execution of projects.
  • Collaborated with marketing team members to design promotional materials.
  • Conducted market research and analysis to identify new business opportunities.

STATE HEAD

Extramarks Education
, NORTH INDIA
04.2017 - 07.2020
  • Developed new business opportunities in the B2B segment to drive revenue growth. - Managed the eastern states of India, including Uttar Pradesh, Bihar, West Bengal, and Jharkhand. - Led a team of over 10 Area Sales Managers to achieve monthly targets and drive business growth. - Provided regular motivation and training to the Area Sales Managers to enhance product knowledge and presentation skills.
  • Designed effective communication plans for sharing information within the organization as well as externally.
  • Provided leadership in developing staff capabilities through coaching, mentoring, training, and development programs.
  • Established strong relationships with external vendors and suppliers to optimize cost savings while maintaining quality standards.
  • Managed budgeting activities, ensuring that resources are allocated effectively and efficiently.
  • Conducted regular meetings with team members to review progress and identify areas for improvement.
  • Monitored sales performance and market trends, providing strategic direction for growth opportunities.

Education

EXECUTIVE MBA - MARKETING

INDIAN INSTITUTE OF MANAGEMENT
KOLKATA

MBA - MARKRTING & HR

BHARTI VIDYAPEETH UNIVERSITY
PUNE

B.Tech/B.E. -

Amity University

Skills

  • Head-BD/Pre
  • Sales
  • Marketing Business
  • Development
  • B2B Sales
  • Business Performance
  • Management
  • Relationship Management
  • Strategic Planning
  • Customer Service
  • Cross-selling Team Management

Certification

  • Certificate of Appreciation in AMIFOST3
  • CERTIFICATION OF DIGITAL MARKETING
  • Google Ads certification
  • FOOD STANDARD AGENCY
  • TALENT MANAGEMENT BY LINKDIN
  • SALES MANAGEMENT BY GREAT LEARNING
  • CPM - Certified Professional Manager
  • CM - Certified Manager Certification
  • CAP - Certified Administrative Professional

Personal Information

  • Date of Birth: 03/23/96
  • Gender: Male
  • Marital Status: Single / Unmarried

Hobbies and Interests

  • Baking
  • Camping
  • Collecting
  • Cooking
  • Crossfit
  • Dancing

Timeline

Assistant Director

PHYSICS WALLAH
04.2025 - Current

ZONAL BUSINESS HEAD

Narayana E-Techno School
03.2024 - 03.2025

National Business Head

Vidya Mandir Classes
08.2020 - 03.2024

STATE HEAD

Extramarks Education
04.2017 - 07.2020

B.Tech/B.E. -

Amity University

EXECUTIVE MBA - MARKETING

INDIAN INSTITUTE OF MANAGEMENT

MBA - MARKRTING & HR

BHARTI VIDYAPEETH UNIVERSITY

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Joy ChatterjeeASSISTANT DIRECTOR