Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic
Joy Chowdhury

Joy Chowdhury

Learning & Development Leader
Kolkata

Summary

An eminent Learning and development professional, a motivator, and an emotional intelligence coach. Has interacted, imparted and managed inter-disciplinary training for multiple clients across the globe.

A Guest Lecturer with multiple universities across Europe and India. Had been an integral part and led teams on educational projects and global knowledge transition.

Innovative and experienced strategic leader with expertise in project management and creative problem-solving. Skilled in managing complex training, educational and knowledge management projects and innovative solution development. Committed to creating engaging and meaningful content for learners.

A well-acclaimed motivational speaker and author. Currently, a part of the Asian speakers Bureau and is involved in writing a book for the Asian Educators Forum on ‘Higher Emotional Intelligence in blended learning.’

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise in improving customer relationships.

Innovative and experienced individual with expertise in project management and creative problem-solving. Skilled in project coordination, training management and innovative solution development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
4
4
Languages

Work History

Director- Professional Studies & Extended Learning

Techno India Group
Kolkata
08.2021 - Current
  • Developed creative strategic solutions to address the client’s business challenges/ goals.
  • Support the evaluation and development of the business’s long-term strategic plans by developing the business’s multi-year strategies and goals, establishes measurement criteria to monitor the performance of established strategies consistently, identify deficiencies, and avail actionable solutions.
  • Support development of strategy planning tools and methodologies for all the functional projects.
  • Oversee the function to partner with leadership to drive short- and long-term people strategy from hire to retire relations and other compliance and community support programs.
  • Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

DIRECTOR- Center for Professional Studies

Adamas University
Kolkata
12.2019 - 08.2021
  • Lead the design of strategy across various high-value business projects within the business. Drives the strategic planning process and acts as a trusted advisor to the business’s executive leadership and relevant stakeholders during strategy formulation, development, and execution.
  • Establish quantitative and qualitative metrics, guidelines, and standards by which the site’s operational efficiency and effectiveness can be evaluated.
  • Sets clear objectives for team members based on capacity and specialization; Identifies, grooms, rewards and develops high performing team members as future leaders.
  • Plan, direct, control, implement, evaluate, monitor, and forecast budgets and cost of production in each discipline to achieve financial objectives.
  • Conceptualize, plan & run programs end to end, including understanding & working on the program's cost, anticipating & envisaging issues and planning accordingly, while communicating regularly with senior leadership.
  • Lead Digital Transformation of University with launch of LMS.
  • Developed project budgets and managed production costs.
  • Transformed the ailing center to a profit-making unit with 27% increase in revenue.

Communication Specialist

Amazon
Hyderabad
07.2018 - 12.2019
  • Manage a team of Training Leads and Trainers and cater to the training needs of a business vertical (Originations/Servicing/Underwriting/Title) spread across multiple geographies.
  • Planning and Introducing OD initiatives which includes crucial phases like Need Analysis, Designing Learning Objectives and the Overall Structure, Developing Content, Selection criteria/Assessment Tools, Implementation of the intervention, and Evaluating the Impact.
  • Drive efficiently, the new hire training program for freshers and laterals, for the particular Business Unit (BU)
  • Achieve a minimum throughput of 90%, for all new hire batches by ensuring good quality of training delivery and training contents
  • Evaluate the effectiveness of training soon after training, as well as after the trainees hit production, until they are confirmed
  • Brought a significant improvement of13% in the overall trainer utilization
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.

Associate Professor & HOD

Ramoji Krian
Hyderabad
05.2017 - 04.2018
  • Head of the Department – HRD and Leadership & Communication
  • The key Strategist and the Speaker of the Institute, heading three centers of the Institute
  • Helped students to develop and demonstrate broad, integrative and specialized knowledge, essential habits of mind, communicative fluency and effective problem-solving skills.
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Updated curricula and lesson plans for primary instructors, researching developments in relevant fields and updating materials to reflect most recent data and statistics.
  • Served students, clients and programs through participation in assessment processes, academic support units and university committees and task forces.
  • Managed interpersonal conflict situations requiring tact, diplomacy and discretion, supporting culture of diversity, equity and inclusion with students, employees, alumni and other stakeholders.

Head - Learning & Development

The Mindshift
Hyderabad
11.2013 - 05.2017
  • Support the evaluation and development of the business’s long-term strategic plans by developing the business’s multi-year strategies and goals, establishes measurement criteria to monitor the performance of established strategies consistently, identify deficiencies, and avail actionable solutions for multiple Clients.
  • Develop courses based on an overarching framework for the structure, presentation, activity design, delivery and support for e-learning courses PAN India L&D Department.
  • Develop & design learning content in various engaging formats, such as courses, simulations, games, videos, quizzes, worksheets, etc., to serve the learning goals, style & pace of trainers working across multiple functions.
  • Manage and coach 2-3 team members to equip them for success while also overseeing & managing external parties (consultants, freelancers, etc.) for the creation of various asynchronous digital content (courses, simulations, games, videos, quizzes, worksheets, etc.) for teachers & students.
  • Strategic management and execution of Leadership, Behavioral and Communication Trainings for Genpact, Google, IT Convergence, ADP and Reliance.
  • Oversaw students and monitored behavior during training activities.
  • Facilitated sessions for students and Teachers of GIPA, Black Sea University on Emotional Intelligence and Social Psychology.

Senior Manager - Leadership Development

Cerner Corporation
Bangalore, Kansas City
05.2013 - 10.2013
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, onboarding and Induction program.
  • Produced staffing matrix to provide adequate coverage of department.
  • Take care of Associate and Managerial Development
    Training Programs ‘Accelerate’, ‘SOAR’
  • Awareness and Implementation of Cross Culture
    sensitization
  • Manage Leadership Development training programs
  • Design and implement Training Programs for the Organization on
    Communication as well as Behavioral training viz. Leadership and
    Team Building, Fish Philosophy, Personality Development, Time
    Management, etc.

Assistant Training Manager

Anthelio Business Technologies
Hyderabad
09.2011 - 06.2013
  • Planning and Introducing OD initiatives which includes crucial phases like Need Analysis, Designing Learning Objectives and the Overall Structure, Developing Content, Selection criteria/Assessment Tools, Implementation of the intervention, and Evaluating the Impact.
  • Conduct needs analysis with local leaders to determine the right learning solutions.
  • Manage course communication, enrollment, and facilitator assignments
  • Conduct / facilitate core learning and development programs in the country / assigned region as needed i.e. Leadership Programs, Talent Development Programs, Global Leadership Sessions, etc.
  • Coordinated technical training and personal development classes for staff members.
  • Delivered new employee onboarding and training sessions.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Managed new employee orientation training process for more than 300 Employees each year.

Lead Trainer

IBM
Kolkata
02.2010 - 09.2011
  • Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
  • Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
  • Utilized candidate sourcing and recruitment via networking, cold calls and online recruiting resources to search for qualified individuals.
  • Facilitated learning through classroom instruction, Pre-Process training program, and on-the-job coaching for more than 350 employees.
  • Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
  • Partnered with instructors to consistently increase annual graduation rate.
  • Managed training center and developed curriculum and training for pre-process communication training.
  • Designed new assessment system used to evaluate instructors and automate performance reporting.

Team Leader - Communication Training

Infosys
Pune, Bangalore
09.2007 - 01.2010
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Communication Trainer

Pinnacle Associates
Bangalore
08.2001 - 09.2007
  • Developed lesson plans, instructional materials and written practice tests for Communication training and mandatory client training programs.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Designed and delivered web-based, self-directed learning materials.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management

Education

Ph.D. - Social Psychology

Atlantic International University
Hawaii
07.2022 - 05.2025

MBA - Strategy & HR Leadership

XLRI
New Delhi
05.2023 - 04.2024

Master of Arts - Psychology

Vinayak Mission University
Salem
07.2012 - 05.2014

Bachelor of Science - Physics

Calcutta University
Kolkata
08.1995 - 06.1998

Skills

    Learning & Development

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Certification

Certified Psychometric Testing Professional

Affiliations

  • International Affiliate Member of American Psychological Association
  • Associate Member of South Asian Association of Transactional Analysts
  • Life Member of Indian School Psychology Association

Accomplishments

  • "Honorary Fellowship (Domain Management)" by All India Eminent Faculty Council of Engg. Mgmt. & Technology
  • "Member of Subject Matter Expert Group (SMEG)" by Nikhil Bharat Shiksha Parishad
  • Awarded as "Most Promising Educator- 2021" by South Asian Chamber of Scientific Research & Development
  • Awarded as "Campus to Corporate - Guru of the year 2022" by Nikhil Bharat Shiksha Parishad

Timeline

MBA - Strategy & HR Leadership

XLRI
05.2023 - 04.2024

Ph.D. - Social Psychology

Atlantic International University
07.2022 - 05.2025

Director- Professional Studies & Extended Learning

Techno India Group
08.2021 - Current

DIRECTOR- Center for Professional Studies

Adamas University
12.2019 - 08.2021

Communication Specialist

Amazon
07.2018 - 12.2019

Associate Professor & HOD

Ramoji Krian
05.2017 - 04.2018

Head - Learning & Development

The Mindshift
11.2013 - 05.2017

Senior Manager - Leadership Development

Cerner Corporation
05.2013 - 10.2013

Master of Arts - Psychology

Vinayak Mission University
07.2012 - 05.2014

Assistant Training Manager

Anthelio Business Technologies
09.2011 - 06.2013

Lead Trainer

IBM
02.2010 - 09.2011

Team Leader - Communication Training

Infosys
09.2007 - 01.2010

Communication Trainer

Pinnacle Associates
08.2001 - 09.2007

Bachelor of Science - Physics

Calcutta University
08.1995 - 06.1998

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Joy ChowdhuryLearning & Development Leader