Joy Farnandesh

One of the finest Collection Agency companies serving across the nation which deals as the backend for 10+ financial institutions and has a record of top 10 agency in Bangalore

• Supervising a team of 10+ business associates on behalf of HDFC and HBD
• Finance to drive business and improve expansion rate by 25%.
• Establishing effective communication between the managers and associates to enhance operations daily.
• Developing new marketing strategies with five visits, team leader for pitching new prospects with an unmatched success rate.
  

• Developed and implemented plans to increase customer base in the assigned area.
• Identified new business opportunities through research and analysis of industry trends and developments.

• Monitor accounts daily.
• Identify outstanding account receivables.
• Investigate historical data for debts and bills.
• Explaining to customers about credit issues and convincing customers to clear debt payments.
• Moving back customers from NPA to normal.

• Contacting debtors by email and telephone to negotiate debt recovery.
• Developing debt collection plans for individual clients.
• Sending statements of delinquencies to the Credit Bureau.
• Keeping records of all communications of payment plans and amounts paid.
• Dealing with legal and repossession proceedings when necessary.

A conglomerate has 3 business verticals to fill the vacuum of quality staffing, incorporating, serving since 2011.

• Played a key role in answering 50+ phone calls on a day-to-day basis and directed calls to relevant staff members
• Handling inbound and outbound calls for customers and clients.
• Adhered to company policies and scripts to consistently achieve call time and quality standards.
• Achieved high satisfaction rating through proactive, one-call resolutions of customer issues.
• Responded to customer calls and emails to answer questions about products and services.