Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Joy Jon

Yorktown

Summary

Recent college graduate with hands-on experience in customer service and hospitality support roles, dedicated to creating exceptional guest experiences and fostering welcoming environments. A diverse background as a housekeeper, front desk agent, and cook has cultivated strong communication, problem-solving, and multitasking skills. Thrives in fast-paced, guest-oriented settings, eager to contribute to a dynamic team committed to service excellence and continuous improvement within the hospitality industry. Passionate about leveraging skills to enhance operational efficiency and elevate guest satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pre-Prep

Southgate Center
09.2024 - 05.2025
  • Increased production efficiency by ensuring timely preparation and organization of ingredients and cooking stations.
  • Operated basic food service equipment and maintained the cleanliness of prep stations, tools, and storage areas.
  • Demonstrated attention to detail in preparing allergen-safe and visually appealing meal components for large-volume service.
  • Contributed to a positive, team-oriented culture by communication effectively with peers and supervisors during busy production shifts.

Resort Intern

Escalante Kingsmill Resort
05.2024 - 08.2024
  • Provided exceptional customer service by greeting guests, addressing inquiries, ensuring a welcoming environment and providing a smooth check-in/check-out process.
  • Ensured the safety and cleanliness of the fitness center by regularly inspecting equipment and facilities, and promptly addressing any maintenance issues.
  • Handled multi-line phone system to ensure rooms were ready for guests and any issues were promptly addressed.

Food and Fun Intern

Marriott's Manor Club at Ford's Colony
05.2023 - 08.2023
  • Cooked and prepared 20+ menu items daily.
  • Received food and beverage orders from guests via telephone.
  • Assisted the manager and supervisor with placing orders and creating invoices.
  • Organized and restocked the Marketplace Express and the Marketplace storage.
  • Assisted the guests in checking out equipment and signing up for activities and informed guests about events and activities.
  • Coordinated and executed activities with other team members.

Housekeeper

The Inn at Virginia Tech and Skelton Conference Center
09.2022 - 05.2023
  • Extended friendly service and assistance to visitors, improving customer service.
  • Cleaned and inspected 15+ rooms daily, checking for spotless beds, sheets, floors, and bathrooms.
  • Compiled inventory and replenished supplies, linens, towels, and other toiletry items.

Education

Bachelor of Science - Hospitality And Tourism Management, Event And Experience Management

Virginia Polytechnic Institute And State University
Blacksburg, VA
12.2024

Skills

  • Cross-functional teamwork
  • Adaptable learner
  • Customer service

Certification

  • ServSafe Food Protection Manager Certification
  • Cvent Student Certification

Timeline

Pre-Prep

Southgate Center
09.2024 - 05.2025

Resort Intern

Escalante Kingsmill Resort
05.2024 - 08.2024

Food and Fun Intern

Marriott's Manor Club at Ford's Colony
05.2023 - 08.2023

Housekeeper

The Inn at Virginia Tech and Skelton Conference Center
09.2022 - 05.2023

Bachelor of Science - Hospitality And Tourism Management, Event And Experience Management

Virginia Polytechnic Institute And State University

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Joy Jon