Joy Lemos

Ex. Agility - Facility Maintenance Department Employee (RED- 80)

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.