Joy Mashi
New Delhi
Summary
Driven business development manager with several years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training and revenue target achievement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Manager
D Succeed Learners
New Delhi
05.2023 - Current
- Handled process BEINGCERT.LLC Generated new business with marketing initiatives and strategic plans. Lead generations through calling , emails, and appointments , contract handling , responsible for onboarding new clients and ensuring their requirement are fulfilled.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Represented company and promoted products at conferences and industry events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Have been achieving quarterly sales target of 85000 USD and minimum 4 collaboration every week .Helped the organization to achieved target of 20 million for the year 2023-2024.
- Researched target markets to understand the needs of current and potential customers.
- Responsible for all Operational factors such as Inventory management , Marketing and Sales , Risk Management , Customer Relationship Management, etc
Assistant Manager - Operations
IGT Solutions
Gurgaon
05.2022 - 12.2023
- Developed and maintain operational guidelines for staff.
- Handled a team of 90+ advisors 5 Team Leaders , 4 SMEs and 2 GWTSS ( Guest wants to speak to supervisor)
- Monitored employee productivity and optimized procedures to reduce costs.
- Coordinated with General Manager in different operational issues and promotional activities.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Maintaining FTE delivery , ensured required FTE delivery grid is maintained for client perspective
- Ensured client KPI is maintained and achieved like CSAT % (76% for Airlines and 85% for Hotels) AHT 715secs for Airlines and 655secs for Hotels,FTE delivery 15%
- Focusing on resolving the escalations within 24hours if not possible then updating the customer about the time frame .
- Preparing glidepath for all missed KPI and providing the action plan to the client .
- Prime focus on people management and process improvement .
- Worked with stakeholders / client ( Make My Trip ) to drive process and to take process initiatives .
- Skilled at working independently and collaboratively in a team environment.
- Monitored key performance metrics to identify areas for improvement.
Team Leader, Sales Operations
IGT Solutions
gurgaon
06.2014 - 05.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Effectively achieved sales targets for APAC regions such as Australia , New Zealand, United Kingdom (EMEA) Malaysia , Singapore , Philippines,etc
- Managed 4 Clients ( Expedia , Wotif , Lastminute and Airasia Go ) with strong focus and achieving high level of praises and loyalty
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Held weekly team meetings to inform team members on company news and updates.
- Collaborated with sales executives to determine sales areas that could be improved.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Education
Commerce - <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">BCom</span>
Delhi University
MBA - Finance & HR
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Subharti</span> University
Skills
- Relationship building and management
- Networking strength
- Prospecting
- New Business Development
- Risk Management
- Sales and Marketing
- Inventory management
- Sales acumen
- Communication skills
- Analytical skills
- Project Management
- Leadership and Team collaboration
- Ethical decision making
- Quality control
- Staff Management
Accomplishments
- Collaborated with team 20 in the development of project Beingcert.LLC .
- Achieved quarterly sales target of USD 85000 as Business Development Manager.
- As Assistant Manager effectively manager 90+ advisors with minimizing attrition to 10% or less monthly.
- Won Best Sales Manager in 2019 for over achieving the sales target .
- Generated AUD 250,000 in first year through Inbound and Outbound sales for APAC region.
- Resolved product issue through consumer testing.
- Recognized by current employer as best BDM for the quarter and previously by Make My Trip client for achieving CSAT 75% and AHT 655secs.
Certification
Six sigma Yellow Belt Certified , Project Management
Affiliations
- Maintaining a healthy lifestyle, including physical fitness, proper nutrition, and managing stress effectively
- Skill in prioritizing tasks, managing deadlines, and balancing personal and professional responsibilities.
- The ability to inspire and motivate others, take initiative, and guide teams or projects toward achieving common goals
Timeline
Business Development Manager
D Succeed Learners
05.2023 - Current
Assistant Manager - Operations
IGT Solutions
05.2022 - 12.2023
Team Leader, Sales Operations
IGT Solutions
06.2014 - 05.2020
Commerce - <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">BCom</span>
Delhi University
MBA - Finance & HR
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Subharti</span> University
Six sigma Yellow Belt Certified , Project Management
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