Joy Mashi

JOY MASHI Assistant Manager- Operations Impactful Sales Leader with proven track record in sales leadership and operations. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers. I have gathered numerous contacts over the years and strive to meet client needs. Innovative BDM experienced in converting sales leads and managing multiple accounts. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities. Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results. Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.

• IGT Solutions, Gurgaon | July 2014 - May 2020
• Built relationships with clients to maintain sales goals and create new opportunities
• Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships
• Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by providing discounts and refunds
• Managed 4 (Expedia, Wotif, Lastminute and Airasia Go) business accounts with strong focus on achieving high levels of client praises and loyalty
• Supervised payments and asked open-ended questions to better ascertain client needs
• Consistently fostered business growth by delivering first- rate travel advising and itineraries to develop valuable client relationships
• Developed process improvements and long-term business strategies through analysis of customer feedback
• Maintained operational proficiency in coordinating efficient operational process to meet process needs
• Determined data retention parameters based on organizational requirements
• Planned and led administration of management information system for achieving threshold-level performance
• Led system training and onboarding to meet information retention policy and government regulatory guidelines
• Used Brand site and Voyager to input, analyze and model data
• TECHNOLOGY UPGRADE
• MS Office
• CRM
• Navigator
• Voyager
• Payment Gateways
• GDS (Amadeus /Galileo)