JOY PRINCE
Chennai
Summary
BPM Architect specializing in Camunda, Flowable, and Red Hat Drools. Designed CMMN and BPMN workflows and decision models to enhance operational efficiency. Collaborated with cross-functional teams to drive business transformations and deliver innovative solutions in business process management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
BPM Architect & Developer - Camunda
Deutsche Bank
07.2024 - 12.2026
- Designed and implemented BPMN workflows, modernizing centralized approval processes to enhance agility.
- Developed decision models, externalizing and standardizing business rules to improve consistency across workflows.
- Implemented Java-based service tasks to integrate workflow with enterprise systems.
- Simplified legacy workflow models, leveraging reusable sub-processes and dbFlow capabilities to streamline maintenance.
- Supported incremental migration from Orinoco to dbFlow using a feature-driven rollout approach.
Senior BPM Developer - Flowable
FIS-Fidelity Information Services
03.2021 - 06.2024
- Designed and implemented BPMN, DMN, and CMMN models supporting configurable loan processes.
- Led end-to-end BPM transformation for commercial loan origination workflows.
- Automated workflows for customer onboarding, KYC, credit applications, deal structuring, approvals, covenants, and collaterals, enhancing process efficiency.
- Collaborated with product, business, and technical teams to align workflows with enterprise lending strategy.
- Collaborated with cross-functional teams to analyze operational workflows and implement improvements.
Senior BPM Developer - Redhat Drools
CVS Health
08.2016 - 06.2021
- Designed rule-engine architecture to enable dynamic routing decisions for efficient order processing.
- Implemented an intelligent order routing system to route completed orders to the most cost-effective dispensing pharmacy while ensuring optimal delivery service within the specialty business.
- Conducted training sessions on BPM software, enhancing team members' proficiency and confidence in system usage.
Developer - Redhat Drools
Vitality Healthcare
03.2014 - 11.2015
- Architected and implemented rule-driven automated claims processing solutions.
Authored guided rules, decision tables, ruleflow groups and test scenarios using JBoss BRMS.
Designed, deployed and tested REST webservices for real-time rule evaluation.
Supported digital claim journeys including MSK triage, pre-requisites, routing, reception and treatment outcomes.
Enabled seamless integration between online portals, TIBCOESB and backend claim systems.
Improved digital user experience by embedding rules-based intelligence across the claims lifecycle.
Technical Lead - Java
DNA
02.2014 - 05.2011
- Led team in implementing RIGMOR ICOMS system for paying commissions and incentives to dealers selling RIGMOR subscriptions to DNA customers.
- Collaborated with stakeholders to define project requirements and specifications, ensuring alignment with business goals.
- Facilitated technical meetings to assess project progress and identify challenges, driving solutions for timely delivery.
Team Lead - JSF
Emirates
03.2010 - 02.2011
- Developed custom integrated ‘Travel Management Platform’ for leading Airline's Leisure unit.
- Enabled business units (inbound & outbound tour operators) to manage end-to-end operations including Business Development, Contracting, Reservations, Service Preparation & Service Delivery.
- Led team in daily operational tasks and ensured adherence to safety protocols.
- Coordinated workflow between departments to enhance communication and efficiency.
- Trained new team members on company policies and operational procedures.
Developer - JSP, Servlets
Rx America
10.2008 - 07.2009
- Calculated quarterly rebate amounts and submitted invoices to manufacturers for rebates due to RxAmerica.
- Performed complex rebate calculations based on fixed or variable fees, using market share of specific drugs to determine rebate amounts.
- Submitted approved rebate amounts to the manufacturers in the form of an invoice.
- Extracted and transferred reconciled rebate amounts quarterly to rebate payable area from the rebate receivables system.
Developer - JSP, Servlets
Walgreen Inc
06.2008 - 08.2006
- Facilitated creation, maintenance, and dissemination of client information for Walgreen’s Health Initiatives (WHI) business groups using BASIX.
- Client Setup: BASIX is the launch-pad for all Client Related Information setup. The data setup here (plan information, id card information, formulary information etc) will be used by downstream applications like PBS. BASIX does not hold transactional data.
- Managed client updates in BASIX through the Client Maintenance module, ensuring accurate adaptation to client-requested changes.
Developer - JSP, Servlets
KG Systems
05.2006 - 05.2004
- Captured and stored essential data for accessing client information and project details.
- Tracks project schedules, status tracking, employee assignments by module, defect reporting, and client feedback analysis.
- This centralized system enables the project manager to quickly identify and assign employees with the appropriate skill sets.
- Troubleshot technical issues and provided timely support to application users.
Education
Bachelor of Engineering -
SSM College of Engineering
05.2003
Skills
- Camunda
- Flowable BPM
- EdorasOne BPM
- Redhat Drools
- Java/J2EE
- SpringBoot
- Business rules management
- Groovy
- BPMN modeling
- Decision modeling
- Workflow automation
- Business process management
Accomplishments
- Reduced project delivery time by 30% through efficient team coordination and workflow management.
- Implemented an automated claims process, enhancing the digital user experience by 40% on vitality.co.uk.
- Led the integration for the Telenor merger, consolidating services for a 20% increase in operational efficiency.
- Conducted a leadership role, achieving on-time project deliverables, and improving the delivery timeline by 15%.
Certification
- PRINCE2 Practitioner
- ITIL 2011 Foundation
- TMForum Certification
Timeline
BPM Architect & Developer - Camunda
Deutsche Bank
07.2024 - 12.2026
Senior BPM Developer - Flowable
FIS-Fidelity Information Services
03.2021 - 06.2024
Senior BPM Developer - Redhat Drools
CVS Health
08.2016 - 06.2021
Developer - Redhat Drools
Vitality Healthcare
03.2014 - 11.2015
Technical Lead - Java
DNA
02.2014 - 05.2011
Team Lead - JSF
Emirates
03.2010 - 02.2011
Developer - JSP, Servlets
Rx America
10.2008 - 07.2009
Developer - JSP, Servlets
Walgreen Inc
06.2008 - 08.2006
Developer - JSP, Servlets
KG Systems
05.2006 - 05.2004
Bachelor of Engineering -
SSM College of Engineering