Joy Roy Choudhury
Project Manager
Kolkata,WB
Summary
Dynamic Project Management professional and Scrum Master with a proven track record of fostering team collaboration and driving performance. Achieved success in meeting complex project deadlines, goals, and objectives through strategic planning and unwavering commitment to excellence.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Project Lead (Project Manager and Scrum Master)
Persistent Systems
03.2022 - 09.2024
- Overview: Software Projects
- Excelled in dual roles as Project Manager (PMO) and Scrum Master , successfully managed multiple Software projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals of the Healthcare company.
- Ensured compliance with industry standards and regulations, maintaining project integrity and client trust.
- Facilitated and ensured full team engagement during Sprint planning, Backlog grooming, User Story Refinement, Daily Scrums, Sprint reviews, Sprint retrospectives etc.
- Strengthened team cohesion and morale, organizing team-building activities and maintaining open-door policy.
- Encouraged Product owner and team to treat Technical Debt as future risk and upon agreement, allocated 20% time of sprint capacity of each iteration towards Technical Debt reduction.
- Spearheaded the integration of Technical Debt reduction into daily workflows and coached cross-functional teams on strategic Release Planning, resulting in 20% improvement in feature delivery efficiency.
- Monitored Kanban Boards, Estimated and assessed team velocity, Oversaw Burn Downs, Dashboard etc. to monitor progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Resolved Impediments and Conflicts by leveraging functional expertise of staff of the organization. Safeguarded teams from external distractions, interruptions etc.
- Created and implemented contingency plans to address potential risks. Proactively maintained the RAID Log / Risk Tracker to ensure risk mitigation by 15%.
- Implemented best practices in documentation management systems (e.g. SharePoint and Confluence pages) that improved efficiency, accessibility, and security of project-related information.
- Cultivated Stakeholder Relationships with timely delivery of detailed project status reports, ensuring transparency and alignment with objectives.
- Cohesively planned Project activities with SMEs, Tech leads, and adjusted project timelines.
- Implemented Change Control to secure funds, adjust scope, timeline etc. with precision and agility.
- Efficiently conducted Earned Value Analysis, controlled, and forecasted expenses.
- Optimized resource utilization by accurately forecasting project needs and allocating / de-allocating resources accordingly throughout the project lifecycle along with just-in-time Onboarding / Offboarding / transfer etc.
Project Manager
Data Glove Inc. (Acquired by Persistent Systems)
05.2021 - 02.2022
- Overview: Software Projects
- Spearheaded Software projects simultaneously across APAC, EMEA, USA regions for a Global Software Leader.
- Led critical meetings including Sales to Delivery Handoffs, Client Kick-offs etc.
- Contributed to Amendment creation and submission, Deal reviews, project extensions etc.
- Orchestrated end-to-end resource management along with efficient resource optimization.
- Created and managed RACI chart, optimized document management on SharePoint.
- Verified subcontractor Proof of Delivery, submitted invoices, analyzed Earned Value, variances etc.
- Delivered timely Customer Status Reports and Proof of Delivery documents, for consistent updates.
- Steered, adjusted milestones, and related timelines based on team input to ensure on-time delivery.
- Cross-checked, approved Timesheet hours, and addressed discrepancies according to Project Plan.
- Performed Root Cause Analysis, drove proactive risk and issue resolution through team alignment.
- Coordinated project closure, gathered delivery acceptance sign-offs and feedback from customer.
Associate
Cognizant Technology Solutions
11.2016 - 05.2020
- Overview: Software Projects
- Served as a PMO Associate for multiple software projects of an Agrochemical company.
- Managed contract submissions, Project ID creation, Service Order (SO) creation and validation, and resource loading in Oracle Peoplesoft ESA, ensuring timely and accurate project setup.
- Led end-to-end onboarding, background verification, and mentorship for new team members; planned and executed resource offboarding and directed mandatory skill development initiatives.
- Enhanced resource allocation by de-allocating, extending, and updating resource billability in PeopleSoft ESA based on project needs, budget constraints, and input from the Delivery Manager.
- Assisted Finance team with revenue recognition and timely submission of Customer invoices.
- Tracked SOW for renewal, addendum, and contract/contractor end date extensions.
- Enforced timesheet compliance and reviewed and approved/rejected travel expenses in Concur.
- Developed and preserved Business Continuity and Minimal Recovery Plan documents.
- Partnered with Project Leads to proactively identify and mitigate risk events.
- Engaged cross-functional teams to drive ODC setup and expansion activities.
- Arranged resource transportation as per shift schedules, organized town halls.
Analyst
Cognizant Technology Solutions
03.2012 - 10.2016
- Overview: Software Implementation and Certification Project
- Supported Data Analysis, Validation in EMV ISO 8583 POS Implementation and Certification Project.
- Collaborated with Project Leads to resolve complex program issues through strategic analysis.
- Validated results, conducted quality assessments to ensure data accuracy and integrity.
- Evaluated program implementation plans to identify risks and assess feasibility.
- Administered and updated SOP documents to ensure consistent knowledge sharing among team.
- Identified areas for improvement and implemented process enhancements.
- Generated Status reports with actionable findings and recommendations.
Process Advisor
Barclays Shared Services
02.2009 - 08.2011
- Overview: International BPO Project (Barclays UK Current account Customer care)
- Handled Current Account inquiries and promoted relevant products and services UK customers.
- Trained and Guided teams on company products, sales strategies, and best practices.
- Opened disputes and claims, investigated issues, and reported findings, ensuring compliance.
Sr. Customer Care Officer
Convergys India Services Private Limited
08.2006 - 12.2008
- Overview: International BPO Project (Citi Bank USA Credit Card Customer Care)
- Addressed credit card queries for Citi Bank USA customers, while upselling product and services.
- Proactively analyzed customer information to identify potential fraud and risks.
- International BPO Project
Education
Foundation Certificate Course (Level 1) - Enterprise Risk Management
Institute of Risk Management
Online 04.2001 -
Executive Development Program - Project Management
Xavier School of Management (XLRI)
Jamshedpur, India 04.2001 -
Master of Arts -
Rabindra Bharati University
Kolkata, India 04.2001 -
Bachelor of Arts -
University of Calcutta
Kolkata, India 04.2001 -
Skills
Project management
Financial and Change Management
Schedule and Resource Management
Stakeholder management
Risk Management
Conflict Management
Documentation management
Effective work breakdown structure
Status Reports
Collaboration and Servant leadership
Coaching and Feedback
User Story and Backlog Refinement
Scrum methodology
Agile practices
Sprint Capacity Planning
Performance monitoring
Root-cause analysis
Requirements gathering
Prompt Engineering
Wireframe
Jira / Confluence
Certification
Advanced Certified ScrumMaster®, SCRUM ALLIANCE®, Certificant ID: 001386419, Validity: June 2024 - June 2026
Awards
- Top Talent for FY23, Persistent Systems, 07/2023
- High Five – Team Awards, Persistent Systems, 07/2023
- Bravo – Individual Awards, Persistent Systems, 03/2024
Applications
- MS Project
- MS Office
- Smartsheet
- Kanban Board
- Confluence
- Sharepoint
- Concur
- Peoplesoft HCM & ESA
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureStock Options / Equity / Profit SharingCareer advancementQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading Books, Listening to Music, Indoor Gardening
Timeline
Project Lead (Project Manager and Scrum Master)
Persistent Systems
03.2022 - 09.2024
Project Manager
Data Glove Inc. (Acquired by Persistent Systems)
05.2021 - 02.2022
Associate
Cognizant Technology Solutions
11.2016 - 05.2020
Analyst
Cognizant Technology Solutions
03.2012 - 10.2016
Process Advisor
Barclays Shared Services
02.2009 - 08.2011
Sr. Customer Care Officer
Convergys India Services Private Limited
08.2006 - 12.2008
Foundation Certificate Course (Level 1) - Enterprise Risk Management
Institute of Risk Management
04.2001 -
Executive Development Program - Project Management
Xavier School of Management (XLRI)
04.2001 -
Master of Arts -
Rabindra Bharati University
04.2001 -
Bachelor of Arts -
University of Calcutta
04.2001 -