Joy Thomas
Ernakulam
Summary
About 24 years of Medical Transcription experience and now into 5th year of Medical Scribing management. Worked at various levels, always motivating and leading a team, enjoying the toughest challenges at work. Currently, leading a team of 60 US employees scribing from onshore for the US-based physicians. A motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Team Manager (QDM)
Pennhealth Informatics
Kochi
06.2020 - Current
- Leading a team of 60 US-based Quality Documentation Specialists (Medical Scribes)
- Identifying training needs, creating a comprehensive onboarding program and conducted orientation sessions for new hires.
- Ensuring adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Creating a positive work environment by setting clear expectations and providing resources necessary for success.
- Providing guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
Senior Medical Transcriptionist
iMedX Information Services Pvt Ltd
Coimbatore
01.2019 - 01.2020
- Created summaries of patient visits, lab results, treatments, and other medical information.
- Assisted with training new Medical Transcriptionists on best practices for transcription workflows and processes.
- Provided technical support to junior Medical Transcriptionists as needed.
Medical Transcriptionist
Nuance Communications
Coimbatore
01.2018 - 01.2019
- Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
- Monitored incoming dictations for timely completion of assigned tasks.
- Researched discrepancies between dictated reports and transcribed documents as needed.
Quality Analyst
Wave Online Infoway
Ernakulam
01.2007 - 12.2018
- Worked as an account head, leading a team of 30-40 people.
- Implemented corrective actions when necessary to improve overall product quality.
- Provided thorough documentation on all quality control activities and results.
Process Analyst
Indigo Nortech BPO Pvt. Ltd.
Cochin
08.2004 - 10.2006
- Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
Medical Transcriptionist
Hykon Transcripts Pvt. Ltd.
Cochin
09.1999 - 09.2004
- Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
- Monitored incoming dictations for timely completion of assigned tasks.
- Assisted in training new transcriptionists regarding departmental policies and procedures.
Education
Bachelor's degree - Chemistry
University of Mumbai
01.1989
Skills
- Volume Management
- TAT management
- Quality Management
- Employee Scheduling
- Workforce Planning
- Effective Communication
- Decision-Making
- Problem-Solving
- Attention to Detail
- Employee Coaching and Mentoring
- Performance Evaluation
Certification
- Best Manager Award.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Beginner
A1
Personal Information
Contact Address: Karimundiyil House, Iringole PO, Pattal, Perumbavoor, Ernakulam - 683548
Date of Birth: 30-05-1967
References
References available upon request.
Timeline
Team Manager (QDM)
Pennhealth Informatics
06.2020 - Current
Senior Medical Transcriptionist
iMedX Information Services Pvt Ltd
01.2019 - 01.2020
Medical Transcriptionist
Nuance Communications
01.2018 - 01.2019
Quality Analyst
Wave Online Infoway
01.2007 - 12.2018
Process Analyst
Indigo Nortech BPO Pvt. Ltd.
08.2004 - 10.2006
Medical Transcriptionist
Hykon Transcripts Pvt. Ltd.
09.1999 - 09.2004
Bachelor's degree - Chemistry
University of Mumbai