Summary
Overview
Work History
Skills
Accomplishments
Academic Qualification
Language Fluency
References
Hobbies and Interests
Timeline
Generic

JOYANTA MADHAV

Bangalore

Summary

Highly devoted, hands-on professional with over 6 years experience of successfully providing highest quality of guest satisfaction and delivering first rate service standards. Demonstrating the ability to effectively manage and motivate culturally diverse staff and maximize productivity.

Overview

9
9
years of professional experience

Work History

Duty Manager

NOVOTEL & IBIS BENGALURU OUTER RING ROAD
10.2021 - Current
  • Managing and ensuring smooth lobby/reception operations of 526 rooms inventory
  • Conducting regular training sessions for staff and preparing training calendar
  • In case of any group in house, preparing a summarised billing summary along with the necessary supportings
  • Ensuring C-form compliance as per FRRO regulations
  • Monitoring the in house credit limit on a daily basis.

Duty Manager

GRAND MERCURE MYSURU
01.2018 - 03.2020
  • Preparing accruals for the department every month
  • Training reservations team on various reports, commissions and updating reservation status on different travel agent extranets
  • Reviewing the existing corporate contracts and ensuring rate compliance and highlighting the respective sales manager if any contract nears its expiry
  • Organising daily accommodation meeting between all operational departments to plan for and discuss next day arrivals.

Management Trainee - Front Office

NOVOTEL KOLKATA HOTEL AND RESIDENCES
05.2015 - 07.2017
  • Supervising lobby and back office operations of 340 rooms inventory
  • Handling various groups - Room count, room blocking, billing, special requests/instructions
  • Ensuring all VIP amenities and welcome letters are placed in the rooms prior to arrival and also requisite amenities for the VIP arrivals for the following day
  • Verifying all eligible loyalty members receive points for their stay by reviewing the online site and tallying the same with the Property Management System (PMS)
  • Responding to and handling guest grievances
  • Interacting with guests to obtain feedback on product quality and service levels
  • Conducting induction training for new recruits.

Management Trainee - Other Major/Ancillary depts.

NOVOTEL KOLKATA HOTEL AND RESIDENCES
01.2015 - 04.2015
  • Processing reservations, knowledge of the various rate codes and packages
  • Extensive training with the finance section to enhance understanding of the different processes pertaining to transactions and audit
  • Operating the H/K control desk to assist operations and liaising with other departments
  • Detailed knowledge of group contracts, room nights, no shows and packages while training with the sales section.

Skills

  • Efficient team management and guest service experience
  • Proven abilities as a proactive solution finder
  • Hands on leadership
  • Customer satisfaction and first rate service
  • Staff training and development
  • Workplace motivation
  • Excellent interpersonal and written communication skills
  • Proficient in MS Word, Excel, Power Point and Outlook
  • Well versed with Opera and Fidelio (Property management Systems)

Accomplishments


  • Received recognition for excellence in operational standards in the "Leading Quality Assurance" (LQA) audit reports held yearly for a period of 2 years at Grand Mercure Mysuru
  • Certified Departmental Trainer at Novotel Ibis Bengaluru, Outer Ring Road
  • Recognised for achieving the enrolment and RPS targets at Novotel Ibis Bengaluru Outer Ring Road
  • Awarded Manager of the Quarter for the period from Oct 2017 - Dec 2017
  • Appointed the "ALL" ambassador (Accor Live Limitless) at Grand Mercure Mysuru in order to ensure adherence and compliance to all procedures to be followed while handling loyalty members
  • Numerous mentions on guest feedback surveys, Voice Of Guest (VOG), Trip Advisor
  • Successfully completed the "ACCOR GENERAL MANAGEMENT TRAINING PROGRAM"
  • Earned recognition of senior management on consistent basis for excellent performance
  • Part of the pre-opening team of Novotel Kolkata Hotel and Residences

Academic Qualification

  • B. Sc. In Hotel Management, Catering Technology and Tourism from Punjab Technical University
  • Diploma in Hotel Management Catering Technology approved by West Bengal State Council of Technical Education
  • All India Senior School Certificate Examination from Lady Anusuya Educational Academy, Jhalawar
  • All India Secondary School Examination from The Lawrence School, Lovedale

Language Fluency

  • English (Read & Written)
  • Hindi (Read & Written)
  • Assamese (Read & Written)

References

  • Mr. Yogesh Bhatt, General Manager (Hilton Hotels & Resorts; Lucknow), +91 9665060151, yogesh.bhatt@hilton.com
  • Mr. Ram Shetty, Hotel Manager (Marriott; Bengaluru), +91 7702303166 / +91 9885820420, ram.shetty@sheraton.com
  • Mr. Kanchan Kumar, Rooms Division Manager (Grand Mercure Mysuru), +91 9148790124, kanchan.kumar@accor.com

Hobbies and Interests

  • Music (can play the saxophone, violin and drums)
  • Sports (Cricket, football, tennis)
  • Reading

Timeline

Duty Manager

NOVOTEL & IBIS BENGALURU OUTER RING ROAD
10.2021 - Current

Duty Manager

GRAND MERCURE MYSURU
01.2018 - 03.2020

Management Trainee - Front Office

NOVOTEL KOLKATA HOTEL AND RESIDENCES
05.2015 - 07.2017

Management Trainee - Other Major/Ancillary depts.

NOVOTEL KOLKATA HOTEL AND RESIDENCES
01.2015 - 04.2015

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JOYANTA MADHAV