JOYANTI ROY MAJUMDER
Summary
Dynamic Assistant Operations Manager with a strong background in customer service and a proven track record of supervising daily operations and enhancing organizational efficiency. Expertise in promptly addressing operational challenges, assessing staffing needs, and assigning tasks for new projects to optimize team performance. Committed to fostering collaboration that drives measurable results while remaining adaptable to evolving business demands. Recognized for strong decision-making abilities and reliability in high-pressure environments, eager to contribute as a key player in a creative setting that promotes organizational growth and personal development.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Assistant Manager Operations
Concentrix Daksh Services India
11.2013 - Current
- Working with a Client as single Point of contact between the client and the organization in terms of operational deliverables.
- Responsible to meet revenue target for all outbound LOB.
- Handling a team of 30-35 associates.
- Responsible for employee retention & attendance on daily basis.
- Drive operations KPI- of SLA, Staffing, planning
- Responsible for manpower planning and staffing.
- Monitor the calls and provide feedback on daily basis.
- Handling the entire floor of 120-130 executives in a shift.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Responsible to take all the manager calls escalated from the supervisors.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Prepare weekly reports by collecting and analyzing the data trends, preparing team dashboards and other reports in line with the corporate objective.
- Responsible for managing all SME and helping them to achieved KPI's.
- Taking care of desk audits as per client specifications.
Education
B.A - PART III
BGC
01.2009
Higher Secondary - undefined
HNAV
01.2006
Madhyamik Pariksha - undefined
HNAV
01.2004
Skills
Key performance indicators
Operational efficiency
Standard operating procedures
Productivity enhancement
Employee engagement
Customer engagement
Process improvement
Compliance monitoring
Performance tracking
Business development
Team building
Accomplishments
- Awarded for Manager Shine for 2024
- Awarded for Manager Shine for 2023
- Awarded for Manager Shine for 2022
- Awarded for Excellent Floor Supervision.
- Awarded the best Lead for Six times in a year.
- Awarded for TALENT SPARK for 2015
Timeline
Assistant Manager Operations
Concentrix Daksh Services India
11.2013 - Current
Higher Secondary - undefined
HNAV
Madhyamik Pariksha - undefined
HNAV
B.A - PART III
BGC
Languages
English
Hindi
Bengali
PROFESSIONAL QUALIFICATION
Completed Course in BASIC Computer, MS.DOS, and MS EXCEL.