NEEPA BURMAN
Ghaziabad
Summary
Professional with over 12 years of experience in IT operations and audits, specializing in Azure and Active Directory. Demonstrated leadership in managing a team of 22, enhancing performance and cohesion. Certified in Azure-900, showcasing a commitment to professional growth. Proven track record in quality audits, resulting in improved operational efficiency and effectiveness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior IT Analyst
Tata Consultancy Services
01.2022 - Current
- Tasked with leadership and oversight of IT operations within the India region, focusing on quality control and team management
- Led quality audit initiatives, ensuring compliance and operational excellence
- Spearheaded a team in managing service operations on ServiceNow
- Oversaw incident management processes, minimizing downtime and service interruptions
- Integrated Azure solutions and managed active directory components, enhancing system reliability
- Fortified cyber security measures through strategic planning and implementation
- Received on-the-spot award for exceptional performance in quality audits
- Recognized multiple times with GEMS awards for operational management excellence
Cloud Software Analyst
Accenture
Gurgaon
06.2017 - 12.2021
- Led a cross-functional team in cloud software analysis and operations management
- Directed team operations and development in cloud-based environments
- Managed incident response protocols to maintain system integrity
- Contributed to the deployment and management of Azure-related tasks
- Ensured secure and efficient active directory management
- Gurgaon
- Earned recognition for maintaining high-quality standards in operations and incident management
Process Developer
Genpact PVT Ltd
05.2015 - 06.2017
- Guided team efforts in process development, leading to enhanced operational efficiency
- Initiated and managed team lead responsibilities, fostering a collaborative work environment
Education
B.Sc - IT
Mahatma Gandhi University
12.2016
Software Engineering (GNIIT) -
NIIT
New Delhi12.2015
XIIth - Science Stream
CBSE Board
05.2011
Skills
- Leadership and team management
- Quality assurance
- Incident response
- Cloud operations
- Cybersecurity strategy
- ServiceNow administration
- Azure integration
- Process optimization
- Cross-functional collaboration
- Risk management
- Operational excellence
- Change management
- Strategic planning
- Performance improvement
- Compliance auditing
- Customer service excellence
- Scrum methodologies
- Time management
- Artificial intelligence expertise
- Decision making
- Active listening and communication
- Analytical thinking
- Technical troubleshooting and support
- Problem-solving and teamwork
- Communication skills and proficiency
- Active Directory management
- Cybersecurity practices
- IT service management expertise
- Technical communication skills
- Client relationship management
- Agile methodology application
- Applications support and coordination
- Risk assessment and monitoring
- Proficient in SAP
Certification
AZ-900, 2021-01-01
Accomplishments
Recognized multiple times with on-the-spot awards and GEMS for outstanding operational management and quality audits.
Languages
- English
- Bengali
- Hindi
Hobbies and Interests
- Participating in technology-focused groups to stay abreast of industry trends
- Playing strategy-based sports like badminton, which enhance quick decision-making and agility
Personal Information
Timeline
Senior IT Analyst
Tata Consultancy Services
01.2022 - Current
Cloud Software Analyst
Accenture
06.2017 - 12.2021
Process Developer
Genpact PVT Ltd
05.2015 - 06.2017
B.Sc - IT
Mahatma Gandhi University
Software Engineering (GNIIT) -
NIIT
XIIth - Science Stream
CBSE Board