Joyce Friel
Peru
Summary
Dedicated, detail-oriented and proactive team player with 17+ years of experience in multitasking, prioritizing and time management skills in fast-paced work environments. I am seeking employment as an Administrative Assistant and have experience with positive and professional phone etiquette and operational/ receptionist duties. I have experience in data entry, Word, Excel, PowerPoint and Outlook along with meeting in Zoom, and Microsoft teams.
Overview
24
24
years of professional experience
Work History
Psychiatric Services Specialist
Logansport State Hospital
Logansport
03.2021 - Current
- Documented patient progress and maintained accurate records.
- Facilitated communication between patients, families, and healthcare staff.
- Implemented safety protocols to ensure a secure environment for patients.
- Proficient with Purchase Orders and Inventory Sheets
- Utilized Excel Spreadsheets for time management
- Identified opportunities for improvement within existing systems or processes.
Correctional Case Manager
IDOC-Miami Correctional Facility
Bunker Hill
03.2009 - 03.2021
- Ensured compliance with facility policies through accurate maintenance of case files and documentation.
- Collaborated with external agencies for resource referrals and community reintegration efforts.
- Coordinated with family members to facilitate continuity of care for clients upon release from custody.
- Assisted clients in obtaining proper identification documents such as driver's licenses or birth certificates.
- Served as an advocate for clients during meetings with outside agencies such as social service departments or housing authorities.
- Oversaw inmate payroll duties to ensure timely and accurate processing of payments.
- Facilitated completion of order forms and managed Offender accounts for fundraising activities.
Teacher's Aide-Special Education
Peru Community School Corp
Peru
01.2006 - 01.2009
- Maintained a safe and orderly learning environment for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
Wraparound Care Coordinator
4 County Counseling Center
Peru
01.2002 - 12.2005
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Coordinated wraparound services for clients with diverse mental health needs.
- Facilitated communication between clients, families, and service providers.
- Conducted assessments to identify client strengths and challenges effectively.
- Engaged in crisis intervention to ensure the safety of all involved parties.
- Led workshops to educate families on available mental health services and resources.
- Established positive relationships with clients and families based on mutual trust and respect.
- Maintained accurate documentation of client progress towards goals set by the team.
- Facilitated weekly team meetings with parents, guardians, teachers, social workers, and other service providers.
Education
Bachelor of Arts - Psychology and Criminal Justice
State University of New York
Oswego, NY05-1990
Skills
- Strong work ethic
- Records management
- Customer service
- Phone Etiquette and Professional Communication skills
- Digital Filing
- Data Entry, Excel, Word, Power Point and Outlook
- Multitask and prioritization skills
- Clerical support
- Patient documentation
- Interdisciplinary collaboration
- Case management
- Time management
- Customer support
- Problem solving
- Relationship building
- Data processing
- Attention to detail
- Computer skills
- Records maintenance
- Team player mentality
- Handling customer complaints
- Documentation and reporting
- Account management
- Excellent communication
- Goal-oriented mindset
- Clerical support
- Tech-Savvy
- Listening skills
Timeline
Psychiatric Services Specialist
Logansport State Hospital
03.2021 - Current
Correctional Case Manager
IDOC-Miami Correctional Facility
03.2009 - 03.2021
Teacher's Aide-Special Education
Peru Community School Corp
01.2006 - 01.2009
Wraparound Care Coordinator
4 County Counseling Center
01.2002 - 12.2005
Bachelor of Arts - Psychology and Criminal Justice
State University of New York