Joyce Mayer
Evansville
Summary
Accomplished Senior Program Coordinator with a proven track record at Tri-State Food Bank, enhancing senior hunger relief across three states. Expert in program management and stakeholder relations, I've led teams to 100% compliance and significantly boosted participant engagement. My leadership and strategic planning skills have propelled program growth and sustainability.
Overview
26
26
years of professional experience
Work History
Senior Program Coordinator
Tri-State Food Bank
Evansville
02.2021 - Current
- Spearheaded successful expansion of senior hunger relief programs, increasing service sites to 3 states, effectively addressing food insecurity for seniors in all 3 states
- Secured multiple sites in funding through strategic outreach and collaboration with the Development team, identifying key opportunities to propel the growth and sustainability of senior hunger relief programs
- Achieve 100% program compliance by monitoring sites, training staff on USDA regulations and FBNWI standards, and mitigating operational risks
- Cultivate a high-performing team culture by developing and leading training programs for # employees across all sites, boosting program understanding, operational efficiency, and site participation
- Streamline program reporting and documentation by implementing a standardized tracking system, ensuring accurate, timely submission of reports to FBNWI, Feeding America, and government agencies
- Create nutrition education materials by collaborating with subject-matter-experts, enhancing participant engagement, and delivering key resources to elevate senior food program outcomes
- Partner with stakeholders to optimize menu development, manage inventory, and schedule deliveries for senior feeding programs, ensuring seamless execution and consistent client satisfaction
- Leverage existing resources and community relationships to maximize benefits for program participants and drive positive outcomes
Case Manager | Day Service Manager | Residential Manager
Rescare, Inc.
Evansville
02.2013 - 10.2020
- Oversaw operations for several homes, managing finances, day programs, and case management to guarantee compliance with state and company regulations
- Implemented an employee evaluation process that significantly boosted staff performance, and enhanced team cohesion across multiple departments
- Optimized the Day Services program budget by effectively managing resources and collaborating with staff to elevate service delivery and maintain program quality
- Earned 3 promotions in 6 years, advancing to higher-level positions due to demonstrated leadership, strong problem-solving abilities, and effective management capabilities
Case Manager
DCS of Indiana
Evansville
10.2015 - 05.2016
- Delivered case management services and life-skills training to support an at-risk population
- Strengthened institutional partnerships by effectively representing the agency's services, leading to increased collaboration with other government agencies and community organizations
- Designed and implemented tailored academic goals, improving individual learning outcomes and overcoming barriers related to disabilities
- Identified performance gaps through Quality Improvement Activities (QIAs), driving process enhancements that boosted operational efficiency and improved program outcomes
Case Manager
Vincennes University / Work One
Evansville
09.2012 - 02.2013
- Created and implemented personalized employment plans, identifying training needs and resources to support customer career growth and skill development for individuals
- Led community outreach efforts, conducting workshops and providing career counseling, driving a significant increase in local participation and awareness of WorkOne services
- Directed and coordinated assessments, training sessions, and referrals, improving service delivery efficiency and client outcomes
Referral Systems Coordinator / Parent Educator
4C of Southern Indiana, Inc.
Evansville
11.2005 - 08.2012
- Managed intake and referral processes by handling over 100 calls per week, processing referrals, and coordinating communications for timely and accurate service delivery
- Cultivated a well-organized and responsive classroom environment, promoting the social and emotional development of 18 children and fostering positive family relationships
- Conducted home visits for the Parents As Teachers program, supporting 2–5 children per family across up to 10 families with tailored resources and recommendations
Lead Teacher/Site Supervisor
CAPE Head Start
Evansville
03.1999 - 11.2005
- Ensured a well-run purposeful program responsive to participant needs
- Supported social and emotional development and provided positive guidance to the children, families and directed to services needed
- Created lesson plans using the Creative Curriculum theory every week
- Maintained all records, reports, and personnel at Caldwell and reported to CAPE, for 18 children and their families
- Followed state guidelines pertaining to facility, including food service
- Supervisor for 2 teachers, 1 assistant and 1 volunteer
- Scheduled and maintained home visits for each family 4 times a year
Education
Bachelor of Professional Studies -
University of Southern Indiana
05.2015
Associate of Science - Human Services
Ivy Tech Community College
12.2011
Associate of Science - Education
University of Southern Indiana
05.2004
Skills
- Employment Planning
- Workforce Training
- Program Management
- Community Outreach
- Training & Development
- Leadership
- Stakeholder Relations
- Process Improvements
- Budgeting
- Resource Allocation
- Time Management
Timeline
Senior Program Coordinator
Tri-State Food Bank
02.2021 - Current
Case Manager
DCS of Indiana
10.2015 - 05.2016
Case Manager | Day Service Manager | Residential Manager
Rescare, Inc.
02.2013 - 10.2020
Case Manager
Vincennes University / Work One
09.2012 - 02.2013
Referral Systems Coordinator / Parent Educator
4C of Southern Indiana, Inc.
11.2005 - 08.2012
Lead Teacher/Site Supervisor
CAPE Head Start
03.1999 - 11.2005
Bachelor of Professional Studies -
University of Southern Indiana
Associate of Science - Human Services
Ivy Tech Community College
Associate of Science - Education
University of Southern Indiana
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