Joyce Sherman
Gary
Summary
Dedicated kitchen professional with strong skills in team leadership and customer service. Experienced in training staff, maintaining high food quality standards, and optimizing kitchen operations to enhance guest experiences and satisfaction.
Overview
16
16
years of professional experience
Work History
Cook Shift Leader
Town Club Restaurant
2022.01 - Current
- Supervised kitchen staff during shifts, ensuring efficient workflow and adherence to safety protocols.
- Trained new cooks on menu items, cooking techniques, and sanitation standards.
- Managed inventory levels, performing regular stock checks and minimizing waste through effective portion control.
- Collaborated with management to develop daily specials, enhancing menu offerings based on seasonal ingredients.
- Monitored food quality and presentation, maintaining high standards for customer satisfaction and compliance with health regulations.
- Coordinated shift schedules to optimize staff coverage during peak service hours, improving operational efficiency.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
Bartender ,cook ,manager, Server
Touch of Class
2010.01 - 2020.01
- Crafted signature cocktails and beverages to enhance customer experience.
- Trained and mentored new bartenders on techniques and service standards.
- Managed inventory levels, ensuring timely reordering of supplies and ingredients.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Collaborated with kitchen staff to coordinate food and drink pairings for events.
- Conducted regular cleanliness checks of bar area, maintaining compliance with health regulations.
- Developed creative drink specials based on seasonal ingredients to attract customers.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Developed and implemented seasonal menus to enhance customer satisfaction and dining experience.
Education
High School Diploma -
Henry County High School
Paris Tn 2003-05
Skills
- Customer service
- Team leadership
- Cooking techniques
- Kitchen organization
- Knife skills
- Multitasking and organization
- Food storage
- Quality control
- Meal preparation
- Kitchen management
- Food pairing
- Sanitation procedures
- Sauce making
- Food presentation
- Waste reduction
- Plating techniques
- Menu development
- Team collaboration
- Time management
Timeline
Cook Shift Leader
Town Club Restaurant
2022.01 - Current
Bartender ,cook ,manager, Server
Touch of Class
2010.01 - 2020.01
High School Diploma -
Henry County High School