I spend my spare time with friends in outing, long drives, and organizing social events I also like exploring new technology, reading articles and listening songs
Joyce Thomas
Business Development & Growth Specialist
Bhopal
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Assistant Regional Manager
Muthoot Mercantile Ltd.
Bhopal
10.2021 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Marketing Manager
Agarwal Industries
Bhopal
03.2021 - 09.2021
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Maintained complete database of files, contacts and project materials.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Developed network of related professionals to open up business opportunities.
Project Manager
Omen Assessors
Bhopal
09.2019 - 09.2020
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
Business Development Manager
LNS Clan
Bhopal
05.2017 - 04.2019
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Cluster Business Manager
Muthoot Finance Limited
Bhopal
05.2014 - 09.2016
- Awarded the best Cluster Head for the FY 2014-15
- Debottlenecking the hurdle specific to a region in the cluster, resulting high performance from the region.
- Improved operations through consistent hard work and dedication.
Assistant Manager
Muthoot Finance Limited
Bhopal
01.2010 - 04.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Master of Commerce - Marketing Management
The Bhopal School of Social Sciences
Bhopal 07.2009 - 07.2011
Bachelor of Commerce - Economics
The Bhopal School of Social Sciences
Bhopal 07.2006 - 06.2009
Senior Secondary School Examination - Commerce
St.Xavier's Sr. Sec. School
Bhopal 07.2004 - 06.2006
Secondary School Examination - General Studies
St. Montfort School
Bhopal 07.2003 - 06.2004
Skills
Business Development
Accomplishments
- Achieved best Cluster Award for generating 30Cr. net disbursement of loan in 3 months from 15 branches cluster with proactive customer service.
- Controlled the staff attrition and increased staff efficiency 10X, resolving operational issues and motivational activities.
- Collaborated with team of 5 in the development of New Region in Madhya Pradesh State.
- Documented and resolved hurdle in business development which led to 10X growth in revenue.
Certification
Digital Marketing Tools & Techniques
Interests
Timeline
International English Language Testing System
07-2022
Digital Marketing Tools & Techniques
02-2022
Assistant Regional Manager
Muthoot Mercantile Ltd.
10.2021 - Current
Marketing Manager
Agarwal Industries
03.2021 - 09.2021
Google Analytics for Beginners
03-2021
Project Manager
Omen Assessors
09.2019 - 09.2020
Business Development Manager
LNS Clan
05.2017 - 04.2019
Cluster Business Manager
Muthoot Finance Limited
05.2014 - 09.2016
Assistant Manager
Muthoot Finance Limited
01.2010 - 04.2014
Master of Commerce - Marketing Management
The Bhopal School of Social Sciences
07.2009 - 07.2011
Bachelor of Commerce - Economics
The Bhopal School of Social Sciences
07.2006 - 06.2009
Senior Secondary School Examination - Commerce
St.Xavier's Sr. Sec. School
07.2004 - 06.2006
Secondary School Examination - General Studies
St. Montfort School
07.2003 - 06.2004
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