Joyce Evangelin.R
Bangalore
Summary
Detail-oriented Process Coordinator with over 3 years' expertise in client engagement, and branch operations. Adept at driving conversions, resolving client issues, and maintaining compliance while ensuring smooth and efficient service delivery. Proven ability to manage the end-to-end ECA and EIP process.
Overview
3
3
years of professional experience
Work History
Senior Case Processing Officer
DM Consultants
Bangalore
01.2023 - Current
- Ensure a high level of client satisfaction through prompt
support and issue resolution. - Handle escalated client
concerns related to documentation, process delays, or
service queries. - Build and maintain strong relationships
with clients to encourage referrals and repeat business. - Ensure transparent
communication regarding timelines, requirements, and
expectations. Address client feedback and implement
improvements to enhance service quality. - Maintained daily records of client-submitted documents and official application data using Excel and Google Sheets.
- Ensured all processing-related documents were up to date and compliant with company guidelines.
- Build and maintain strong clients to encourage referrals and repeat business.
- Applied for jobs and monitored application statuses on Canadian job portals and employer websites for clients.
- Trained new hires on professional email communication, CRM usage, and effective follow-up practices with internal teams.
Education
BBA - Human Resources Management
Goodwill Christian College For Women
Bangalore01-2020
Skills
- Case management
- Regulatory compliance
- Document evaluation
- Data analysis
- Client relationship management
- Managing escalations and ensuring customer satisfaction
- Workflow coordination
- Good PC skills, especially MS Excel, salesforce, and teams
- Organizational and time management
- Attention to detail
- Adaptability and flexibility
Accomplishments
- Karnataka Civil Defense Corps
- Won an award for participating in the state parade.
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Timeline
Senior Case Processing Officer
DM Consultants
01.2023 - Current
BBA - Human Resources Management
Goodwill Christian College For Women