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Joy Chalissery Lonappan
General Manager - Content
Telangana
Summary
Ambitious and motivated General Manager with more than 25 years of experience delivering strategic adult learning content and technology approaches to drive profitability and sales and a successful track record in operations, customer care, revenue growth, and vendor sourcing. Driven to improve profit margins, and cost control through process optimization.
Dedicated to training and developing colleagues in highly competitive fields while motivating others to maximize profits. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
21
21
years of post-secondary education
1
1
Language
Work History
GM Content
Medvarsity online LTD
12.2021 - Current
- Formulating content strategies and managing a content team, AOP, Goal setting, Process implementation, sales, Legacy content migration, skill development, process implementation, skill development, and talent retention
- Leading content team to designing learning strategies and roadmaps for engaging content
- Developed CBCL course structures and curriculums for different e-learning and blended learning courses
- Perform a review of the content authored by internal and external medical authors
- Supervise the development of multimedia learning materials such as videos, animations, and interactive lessons
- Liaison with different subject matter experts (SMEs) for content or video lectures for the courses
- Interact with various academic partners on matters related to curriculum, content, and other academic matters
- Responsible for maintaining the course development timelines and release dates as planned
- Lead eLearning teams to develop exceptional, and engaging eLearning content
- Managing a content team consisting of medical content writers/reviewers, motion graphic designers, videographers, etc
- Formulating a cross-platform content strategy
- Brainstorm to develop new ideas for learner-centric learning products
- Provide editorial, creative, and technical support to team members
- Track web analytics to ascertain content engagement levels
- Manage content across all platforms – LMS, CMS & Learning OS, including email and social media
- Creating an ecosystem for KOLs and industry experts
- Achievements: Successfully implemented CBCL healthcare courses in the healthcare space
- Developed a mobile-first compliance training program for healthcare professionals in India
- Implemented OSCE assessment standards in assessment The policies and processes have been set in all SDLC verticals Designed strategy and set goals for growth
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
Delivery Manager
Impelsys India Pvt. Ltd
Bangalore
12.2016 - 12.2021
- Environment: Hired, trained, developed, and led a global team of 35+ resources, including Instructional design team, Graphics Animation, Visualization, Quality assurance, Authoring, and development, in supporting dozens of clients for application delivery
- Led implementation and management of a worldwide learning implementation program, delivering multiple customized learning mobile applications
- Accountable for delivering a bottom-line impact through quality improvement and management of client relationships at the executive level
- Delivery assurance and process innovation agent re-designing account PM, time, and financial management practices
- Work with a team of Project Managers, Functional Managers, and IDs to define approaches and processes that could help deliver better learning solutions with predictable ROI
- Develop content strategy and delivery model to support for learning products
- Manage key accounts and maintain high-profile influential relationships to maintain business continuity
- Set realistic client expectations and made every effort to exceed the expectations
- Ensure adherence to cost, time, and quality parameters for all projects in the LCS unit
- Anticipate potential challenges and develop a plan to put forth appropriate positioning to reduce negative perception
- Monitor the account performance according to the project plan, process refinements, and compliance including meeting audit target
- Plan and facilitate technical and soft skills training for overall upskilling of the team in all domains
- Analyze the customer's business performance to identify growth, up-sell, or cross-sell new business opportunities
- Gather requirements and provide resolutions to conflict through meetings and discussions
- Communicate with the account and sales team regularly to improve the results and prepare strategies to enhance client relationships
- Manage customer change requests, working closely with the sales team for additional revenue
- Work with existing dissatisfied customers and move them to a more positive satisfaction level
- Define and manage the outsourcing of complete portfolios with identified service and delivery compliance norms
- Manage vendors and align them for current and future projects
- Work with the Learning and development team for internal skill development programs and onboarding automation
- Align with the QMS team to comply with the course development as per CMMi compliance
- Achievements: Successfully implemented corporate onboarding – mobile-first and game-based induction program
- Developed a mobile-first compliance training program for healthcare professionals in India
- Won critical project deals worth $ 3 million
- Established business continuity from existing customers and enhanced customer relations
- Conducted classroom and online training programs - soft skill, technical and compliant training Groomed development team and motivated to take on any challenges
- Implemented employee retention programs by conducting quarterly appraisals and organizing skill development programs.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
- Integrated new technologies and best practices to improve learning delivery management.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
e-Learning Technology Consultant
Rearden-Cord
08.2014 - 12.2016
- Worked as a learning technology consultant with MNC’s, Startup companies to evaluate and establish processes to streamline the development and establish continuous improvement
- Conducted TNA, streamlined Instructional design process, established learning path, and prepared documentation for the entire project lifecycle, including project initiation, proposals, project execution, project delivery, business liaison/stakeholder management, post-implementation revere, and project closure and knowledge management
- Single point of contact for all communications between customers
- Managing staff to ensure that milestones are achieved within the agreed time frames
- Ensuring effective quality control process in place to monitor deliverables produced
- Responsible for identifying, analyzing, measuring, and managing project risks
- Assisting the technical team in their design and development tasks
- Identifying potential clients, and the decision-makers within the client organization
- Assisted in technical issues analysis and drove the resolutions of the same
- Provided consulting to clients for best practices in learning and performance
- Created effective project plans to facilitate training and development programs
- Provide input on the content of healthcare compliance for Learning Space – intranet
- Managed ad-hoc requests relating to L&D expertise (meeting facilitation, ILT, Web session development team building design and workshop facilitation, etc.)
Project Manager Lead – eLearning
Sussex Partnership NHS Foundation Trust
Worthing
11.2010 - 03.2012
- Worked with Department of Health - England, for connecting Sussex Partnership NHS foundation for the roll-out of National Learning Management System (NLMS)
- In this context, closely worked with the Learning and development team, customized eLearning course development for the Sussex Partnership trust, and successfully managed NLMS grid integration with the partnership
- Led a development team, reported to the Head of L&D, and was responsible for Delivery and Account Management
- Piloted and rolled out National Learning Management System (NLMS) along with Electronic Staff Recording System (ESSR) and implemented LRS
- Conducted Training Need Analysis and identified Trust’s skill development training needs and developed customized Skill Development Programs such as corporate induction, Clinical and Non-Clinical Programs, and Vulnerable Adult training programs
- Contributed IT support and took ownership to develop local content to customize e-Learning modules and products in adherence with Mental Health
- Conducted Seminars, Roadshows across the Trust
- Established Community Learning Networks by collaborating Mental Healthcare content aligned to social networking and informal learning objectives, in partnership with Trust colleagues, integrating with staff intranet, Learning Portals, and other internal networks
- Developed Mobile-First Learning Programs for Healthcare Professionals
- Tools: Articulate Storyline, Lectora Inspire, Adobe Suite – Photoshop, Illustrator, Premier, aftereffects, Audacity, Camtasia Studio, Learning Management System - MOODLE, Oracle LMS, MS Office, MS VSS, SVN, Bugzilla
- Achievements: Successful completion of NLMS Pilot program
- Roll out NLMS for 6000 NHS staff and set up a helpdesk for 24/7 support
- Grooved internal team to develop Skill development programs
- Conducted change management programs for Clinical and Non-Clinical staff.
Developer
Articulate Storyline, Lectora
Kingston
09.2009 - 11.2010
- Worked with L&D and production team for Skill development training, Implementation of process and policies, Health and safety, tracking of production, damages, and weekly effort
- Responsible for training, developing and mentoring new joiners Conducted training for other members on safety regulations and processes
- Developed MS Excel Macro for daily production activities
- Tools, Inspire, Adobe Suite, MS Office
Head – eLearning
Tarang Software Technologies Ltd
Bangalore
08.2007 - 01.2009
- Worked in an innovative learning environment where teaching and learning are collaborative and engaged with customers for business continuity
- Coordinated all activities on behalf of the client ensuring a seamless single point of contact for all services requiring immediate support were met Ensured all processes and procedures were kept up-to-date and accurately reflected customer environments and requirements
- And liaised with all internal delivery teams to ensure a consistently high level of service
- Actively engaged in RFP, Project estimation, Proposal development, Managing LMS, SME interaction, Instructional design - SB development and review, account management throughout the entire project lifecycle, Project execution including project initiation, proposals, project execution, project delivery, business liaison/stakeholder management, post-implementation revere, and project closer and handover
- Effectively interacted with internal and external stakeholders
- Developed and Implemented flash-based LMS from scratch for corporate with AICC & SCORM standards
- Implemented an online project management tool, issues tracker, and file repository system that was accessible to all levels according to roles in projects and thereby provided transparency of project status to the stakeholders and the Client
- Successfully customized & deployed a Virtual Learning Environment for MNCs with dynamic assessment, scoring, tracking, reporting, and certification
- Implemented structured project management practices while leading high-level, cross-functional teams of functional heads, project managers, and technical leads
- Conducted project appraisals in every quarter and motivated the team to improve performance by aligning incentives and bonuses with individual and team achievements
- Accomplished and developed online training courses for Oil Exploration & Production, Retail Industries, Financial (payments) Industries, Service Organizations, Automobile, Hospitality, Banking, Information Technology, and Education
- Conducted technical project review meetings, Customer facing Meetings, and weekly project status reports on, task assignments, task completion, and project status
- Tools: Microsoft Office, PM Tools: MS Project, MS VSS, SVN, Bugzilla
- Achievements: Streamlined the disturbed customers, established roles and responsibilities with KRS defined, documented project plans and WBS – translated into daily tasks, identified potential risks and prepared mitigation plans, established right methodology, managed stakeholders by establishing daily, weekly, monthly, and quarterly status reports.
Project Manager
Impelsys India Pvt Ltd
Bangalore
03.2005 - 02.2007
- Environment: Project and account management throughout the entire project lifecycle, project execution including project initiation, project execution, project delivery, project closer and handover, and project automation
- Managed complex eLearning and training projects provided 24/7 Technical support
- Accomplished strategic business objectives of the online publishing customer that is required within the constraints such as time, cost, and agreed quality standards
- Implemented project automation by developing project ‘Tools’, thereby reducing project costs, eliminating possible human err, completed daily tasks with accuracy, perfection, and zero bugs
- Spearheaded process improvements to ensure accurate, timely project delivery, reduced production expense, & effective relationships with multinational organizations
- Tools: Microsoft Office
- PM Tools: MS Project, MS VSS, SVN, and Bugzilla
- Achievements: Baselined customer’s expectations, established roles and responsibilities with KRS defined, documented project plans and WBS – translated into daily tasks, identified potential risks and prepared mitigation plans, established right methodology, managed stakeholders by establishing daily, weekly, monthly and quarterly status reports.
Project Manager
Showbiz Media
04.2003 - 12.2004
- Environment: Project management, RFP, Project delivery, Process implementations
- Responsible for designing and managing customized eLearning management, people management, and leadership development for international consulting
- Customized safety training solution for airlines Developed training program for hospitality domains
Lead - Multimedia Developer
SchoolNet India Ltd
Bangalore
02.2002 - 04.2003
- Customized eLearning course development, the leadership team in course development life cycles
- Successfully managed eLearning course development, and multimedia production
- Conducted R&D for coding standards to comply with the CMM level standards
- Prepared milestones and tasks to deliver on-time delivery for sensitive online learning projects Implemented international quality standards and processes in multimedia products
- Authoring DVDs and CBTs
- Tools: Microsoft Office, Macromedia Director, JavaScript, Adobe Photoshop, Illustrator, Encoder, Premiere, After effects, Audacity.
Multimedia & eLearning Developer
LearNet India Ltd
Mumbai
01.2000 - 01.2002
- Customized eLearning course development Supported research, design, development, evaluation, testing, modification, supervision, and delivery of client-specific computer-based training modules and eLearning content
- Assisted in documentation and maintenance of computer-based training modules and eLearning content as per client specifications and instructional design needs
- Detected, analyzed, and removed imperfections in layout, and design for eLearning content
- Maintained conformity of educational content with applicable industry and compliance standards and requirements
- Maintained information about the latest and advanced software and technologies regarding content development for eLearning, mobile learning, and internet-based learning.
- Pitched stories to editorial staff in content areas of news, sports and entertainment.
- Coordinated with photographers, videographers and graphic designers to supplement stories with multimedia content.
Faculty of Multimedia
Universal Institute of Information Technology, Kerala, IND
Trichur
12.1995 - 12.1999
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor’s Degree - Economics
University of Calicut
01.1987 - 04.1990
Dip - Computer Applications
TULEC, Tata Unisys
01.1991 - 04.1993
Advanced Diploma - undefined
Indian Research Service (IRS)
01.1994 - 04.1995
Post Graduate Certificate - German
Cochin University of Science & Technology
01.1995 - 04.1996
Pre-Degree - Mathematics, Science, and Biology
University of Calicut
01.1985 - 04.1987
Secondary School of Leaving Certificate - undefined
State board of Public Exam
01.1975 - 04.1985
Skills
PM Tools: MS Project, MS VSS, SVN, and Bugzillaundefined
Accomplishments
- Effectively evaluated e-Learning Process, WBT Development cycles, re-designed Learning Space, and Designed Learning Academy
- Played a vital role in the successful transition of course automation to training and development
- Gained sound exposure in people management and employee retention programs
- Completed Process Maturity Analysis and Performance Management System
- DataMedu Infotech Ltd., Nairobi – Kenya
- Delivery Manager - Training (Jan 2013 – July 2014)
- Environment: Worked with Integrated Financial Management Information Systems (IFMIS) can improve public sector management by providing real-time financial information to managers in order to enhance their decision-making capabilities
- In this regard, created Training need analysis, Inception reports, classroom, and online training materials, and configured IFMIS Training Academy in Nairobi
- Led Training efficacy and operations for IFMIS Academy and delivered outcome-oriented training experience
- Managed team of technical and soft skill trainers and academy supporting experience officers for best class training for auditors and accountants in National Treasury, Kenya
- Build and manage Key Performance Indicators and success metrics for trainers and ensure measurable KPI’s roles and metrics
- Led the process of onboarding new trainers and training delivery lifecycles
- Designed Customized course material for Oracle Financial for IFMIS (Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets, General Ledger, and Oracle Hyperion Financial Management)
- Designed Change Management programs and ensured active participation, delivered outcome-oriented training
- Productively developed and configured Performance Management System, Learning Management System, and mandatory Certification programs for adult learners Lucratively established Learning management system
- IFMIS Training Academy (classroom) for the continuous improvement of capacity building effective IFMIS champions across counties
- Established train the trainer program and generated KPI for continuous improvement for seamless training
- Set up and sustained scalable process for excellence in training delivery and operations
- Tools: Articulate Storyline, Adobe Captivate, Adobe Suite, Audacity, Camtasia Studio, Snagit Screen capture
- Learning Management System - MOODLE, SCORM, Oracle Learning Management System, Oracle 12 CRM – financials,
- Microsoft Office, Conference calling software (Skype, GoToMeeting),
- PM Tools: Smart sheet, Confluence, Trello, MS VSS, SVN, Bugzilla
- Achievements: Successfully involved in the Onsite-Offshore Model and completed Training & Development activities for 6000 Auditors, Accountant Professionals, and National Treasury staff across 52 counties
- Established IFMIS Training Academy partnered with the Ministry of Education, Nairobi Kenya for seamless training in Oracle Financials
- Developed LMS, Performance management systems
- Designed and developed e-Learning programs for continuous improvement.
Interests
Badminton
Football
AI Generative Tools
Spritual
Timeline
GM Content
Medvarsity online LTD
12.2021 - Current
Delivery Manager
Impelsys India Pvt. Ltd
12.2016 - 12.2021
e-Learning Technology Consultant
Rearden-Cord
08.2014 - 12.2016
Project Manager Lead – eLearning
Sussex Partnership NHS Foundation Trust
11.2010 - 03.2012
Developer
Articulate Storyline, Lectora
09.2009 - 11.2010
Head – eLearning
Tarang Software Technologies Ltd
08.2007 - 01.2009
Project Manager
Impelsys India Pvt Ltd
03.2005 - 02.2007
Project Manager
Showbiz Media
04.2003 - 12.2004
Lead - Multimedia Developer
SchoolNet India Ltd
02.2002 - 04.2003
Multimedia & eLearning Developer
LearNet India Ltd
01.2000 - 01.2002
Faculty of Multimedia
Universal Institute of Information Technology, Kerala, IND
12.1995 - 12.1999
Post Graduate Certificate - German
Cochin University of Science & Technology
01.1995 - 04.1996
Advanced Diploma - undefined
Indian Research Service (IRS)
01.1994 - 04.1995
Dip - Computer Applications
TULEC, Tata Unisys
01.1991 - 04.1993
Bachelor’s Degree - Economics
University of Calicut
01.1987 - 04.1990
Pre-Degree - Mathematics, Science, and Biology
University of Calicut
01.1985 - 04.1987
Secondary School of Leaving Certificate - undefined
State board of Public Exam
01.1975 - 04.1985
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