Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Joydeb Parida

Bengaluru

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Energetic professional with 7 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Overview

8
8
years of professional experience

Work History

Presales Team Lead

Livspace
Bengaluru
10.2022 - 09.2023
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.
  • Coordinated resources across multiple teams to achieve project goals within budget constraints.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Identified opportunities for process improvements, implementing changes when required.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Provided support to junior staff during peak periods of workloads.
  • Created detailed reports on team activities as requested by management.
  • Motivated staff through positive reinforcement techniques.
  • Maintained accurate records of employee attendance and task completion times.
  • Analyzed data from various sources to identify trends or patterns in customer behavior.
  • Delegated tasks appropriately according to individual skill sets.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Rotated through series of different stations based on team needs.
  • Collaborated with management team to implement new work procedures or policies.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.

Team Leader

NoBroker.com
Bengaluru
10.2020 - 09.2022
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Senior Sales Associate

No Broker
Bengaluru
09.2019 - 10.2020
  • Developed and implemented strategies to increase sales volume.
  • Created customized presentations for potential clients based on their needs.
  • Conducted research to identify new markets and customer needs.
  • Analyzed market trends to determine the best product positioning.
  • Provided training and mentoring to junior sales associates.
  • Generated reports detailing weekly, monthly, and quarterly sales performance metrics.
  • Performed regular follow-up with existing clients to ensure satisfaction levels are maintained.
  • Maintained detailed records of customer interactions in CRM system.
  • Assisted in developing marketing campaigns for new products and services.
  • Identified opportunities for process improvement within the sales team.
  • Resolved customer complaints in a professional manner.
  • Attended industry seminars and workshops to stay up-to-date with changes in the marketplace.
  • Collaborated with other departments to ensure smooth functioning of business operations.
  • Prepared forecasts of future sales volumes using historical data analysis techniques.
  • Drafted proposals outlining competitive pricing structures for prospective customers.
  • Developed relationships with key decision makers at target accounts.
  • Participated in strategic planning meetings related to company objectives and goals.
  • Actively participated in cross-functional teams aimed at improving operational efficiency.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Demonstrated new products to customers by allowing customers to visually see how products work and by sampling.
  • Produced and develop new leads through techniques such as cold calling.
  • Assisted sales manager in creating detailed plan-o-grams to maximize space and optimize display for merchandise.
  • Negotiated prices with customers, sustaining credibility of products to reach satisfactory agreements.
  • Stayed up to date on Property market trends and available offerings.
  • Maintained CRM system with accurate customer and pipeline information.

Deputy Manager

Kotak Mahindra Bank
Bengaluru
02.2019 - 09.2019
  • Handling Retail Branch Banking
  • Analyzed customer financial needs and recommended appropriate banking products.
  • Developed relationships with customers to increase sales of bank services.
  • Processed loan applications, evaluated creditworthiness, and approved or denied loans.
  • Maintained accurate records of customer accounts transactions.
  • Performed regular reviews of customer accounts to ensure compliance with regulations.
  • Provided advice and guidance on financial matters including investments and savings plans.
  • Assisted in the development of new banking products and services for clients.
  • Resolved customer complaints in a timely manner.
  • Performed daily reconciliation of cash deposits and withdrawals from branch teller operations.
  • Participated in training programs designed to improve job performance skills.
  • Attended seminars and workshops to stay abreast of industry trends.
  • Developed marketing strategies to attract new customers to the bank.
  • Identified opportunities for improving efficiency in branch operations.
  • Coordinated with other departments within the bank to meet customer needs.
  • Advised customers on how best to manage their finances according to their individual goals.
  • Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
  • Opened new checking, savings and lines of credit for customer accounts.

Business Development Manager

HDFC Life
Bhubaneswar
08.2017 - 01.2019
  • Developed and implemented marketing strategies to promote insurance products.
  • Created an effective customer service system to improve client satisfaction.
  • Managed a team of agents, providing training and support when needed.
  • Monitored sales performance and created incentive programs for employees.
  • Conducted market research to identify potential customers and new markets.
  • Established relationships with vendors and other industry professionals.
  • Analyzed data from customer surveys to determine areas for improvement in the agency's services.
  • Implemented a comprehensive risk management plan for clients' assets and investments.
  • Facilitated communication between agents, underwriters, and claims personnel.
  • Drafted reports on financial results, operational activities, and policy renewal statistics.
  • Resolved customer complaints regarding policy coverage or claim payments.
  • Provided guidance to staff members on regulatory compliance issues related to insurance policies.
  • Maintained accurate records of all transactions within the agency's database systems.
  • Ensured that all documentation was completed accurately prior to submission to insurers.
  • Developed procedures for processing applications quickly and efficiently.
  • Identified opportunities for cost savings through improved processes or technology upgrades.
  • Participated in industry events such as conferences, seminars, webinars.
  • Provided technical advice on product features and risks associated with certain policies.
  • Responded to customer inquiries and problems to promote great service.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Researched insurance plans to find good options for clients' needs.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Prepared proposals and conducted closing interviews to sell insurance products.

Sales Manager

Jai Sri Ram Enterprises
Bhubaneswar
02.2016 - 07.2017
  • Searching desired clients (hotels, apartments, industries, automobile sector) for Fire Fighting & Water treatment plants related projects, Closing the deal & commissioning of plant.
  • Developed and implemented strategies to maximize sales performance.
  • Created customer profiles and tracked customer preferences for targeted marketing campaigns.
  • Established relationships with potential clients through cold calling and networking events.
  • Provided product demonstrations to introduce new products to the marketplace.
  • Performed in-depth analysis of competitor's pricing, products, and services.
  • Generated leads through direct contact with customers and online sources.
  • Leveraged social media platforms to build brand awareness in target markets.
  • Collaborated with internal teams such as marketing, finance, operations.
  • Ensured compliance with company policies while carrying out sales activities.

Education

Bachelor of Technology (BTech) - Electrical Engineering

C.V. RAMAN COLLEGE OF Engineering
Bhubaneswar
06.2016

Master Certificate Course in Automation & Process Control -

Central Tool Room And Training Centre
Bhubaneswar
01.2016

Higher Secondary Education - Physics, Chemistry, Mathematics & IT

KALINGA BHARATI RESIDENTIAL COLLEGE
Cuttack
05.2011

High School -

Kendriya Vidyalaya
Cuttack
01.2009

Skills

  • Schedule Management
  • Regulatory Compliance
  • Trend Tracking
  • Performance Monitoring
  • Resource Allocation
  • Performance Improvement
  • Quality Control
  • Workplace Safety
  • Invoice Verification
  • Complaint Resolution
  • Key Performance Indicators
  • Work Planning
  • Documentation and Reporting
  • Shift Scheduling
  • Data Analysis
  • Cash Handling
  • Client Service
  • Overtime Management
  • Quality Improvement
  • Team Supervision
  • Issue Resolution
  • Service Level Agreements
  • Account Management
  • Team Check-Ins
  • Leading Team Meetings
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • People Management
  • Leadership
  • Coaching and Mentoring
  • Analytical Thinking
  • SOP Adherence
  • Client Support
  • Goal Setting
  • Call Center Operations
  • Sales Expertise
  • Problem-Solving
  • MY SQL
  • PYTHON
  • Statistics
  • MS Office & Excel
  • Machine Learning
  • Web Scrapping

Accomplishments

  • Got Best Team Lead Award at Livspace
  • Got Rising Star Award for overall performance at No Broker
  • Employee Award for highest achievement during a quarter at HDFC Life

Languages

English
First Language
Hindi
Intermediate (B1)
B1

Timeline

Presales Team Lead

Livspace
10.2022 - 09.2023

Team Leader

NoBroker.com
10.2020 - 09.2022

Senior Sales Associate

No Broker
09.2019 - 10.2020

Deputy Manager

Kotak Mahindra Bank
02.2019 - 09.2019

Business Development Manager

HDFC Life
08.2017 - 01.2019

Sales Manager

Jai Sri Ram Enterprises
02.2016 - 07.2017

Bachelor of Technology (BTech) - Electrical Engineering

C.V. RAMAN COLLEGE OF Engineering

Master Certificate Course in Automation & Process Control -

Central Tool Room And Training Centre

Higher Secondary Education - Physics, Chemistry, Mathematics & IT

KALINGA BHARATI RESIDENTIAL COLLEGE

High School -

Kendriya Vidyalaya

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Joydeb Parida