Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Joydeep Bhattacharya

New Delhi

Summary

Senior IT Service Delivery Executive with over 25 years of experience in diverse sectors, specializing in Service Management, Program Management, and Release Management. Proven track record in ERP domain within multinational corporations across Europe and Asia. Expertise in strategic planning, problem-solving, and team development, successfully training staff to meet customer and business requirements. Recognized for motivational leadership and respect for diverse backgrounds.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Service Owner

NOKIA
11.2018 - Current
  • Directed six-month project in Belgium focused on SAP Digital Manufacturing and Data Center Migration initiatives.
  • Functioned as e2e Application Owner for Nokia Global Central SAP System and other critical applications like SAP GTS, SAP MDG, SAP EWM and non SAP like Loftware, VALOR MSS, ASM Works factory production related applications
  • Managed production-related SAP applications, specifically SAP ME and SAP DM.
  • Ensured continuous support for IT-managed applications operating 24x7.
  • Optimized service costs through stakeholder collaboration while prioritizing business continuity.
  • Drove process improvements by continuously monitoring performance metrics to decrease recurring problems.
  • Executed PM responsibilities during HCL Transition in Supply Operation Cluster, resulting in favorable audit outcomes.

Program Manager

ATOS
05.2013 - 11.2018
  • Directed E2E delivery of Nokia SAP requirements from analysis to implementation.
  • Oversaw global SAP demand management for Nokia account, ensuring alignment with business objectives.
  • Managed deal solutioning processes for various demands, enhancing proposal quality.
  • Submitted RFQs for demands to secure competitive advantages and drive project success.
  • Led Enterprise Backbone Program as Program Manager, coordinating cross-functional teams effectively.
  • Streamlined demand management processes globally, optimizing resource utilization and responsiveness.
  • Facilitated communication between stakeholders to ensure clarity on project demands and solutions.

SAP Service Cluster Manager

NSN
04.2007 - 04.2013
  • Spearheaded establishment of India SAP team for enhanced global operations.
  • Implemented SOLMAN utility CHARM, achieving 50% cost savings in SAP Transport Management.
  • Served as steering group member representing IT on a significant NSN initiative.
  • Contributed to SAP Governance, including oversight of ECC 6.0 upgrade and DCAB formation.
  • Led efforts in SAP system integration and disintegration to streamline processes.
  • Collaborated as member of SAP Leadership Team to align with corporate strategy.
  • Directed system landscape optimization projects to improve overall efficiency.
  • Fostered interdepartmental communication for improved project coordination.

SAP System Administration & SAP Technical + Functional Project Management

Siemens
01.1995 - 03.2007
  • Led multiple SAP implementation projects impacting over 1,200 users with a budget of 2 million INR.
  • Oversaw teams of 200 consultants, including SAP and Microsoft specialists, for diverse projects.
  • Guided functional team leads in the formulation and execution of ERP strategies.
  • Conducted business process re-engineering initiatives to improve workflow efficiency.
  • Achieved a 60% reduction in total cost of ownership for SAP over four years by integrating business applications.
  • Enhanced internal expertise in both functional and technical domains for system upgrades and functional changes.

System Analyst & Software Developer

Seamaphore Computers Pvt. Ltd.
01.1992 - 01.1995
  • Performed requirement definition analysis for multiple clients to ensure clarity in objectives.
  • Established comprehensive scopes compliant with requirement definition analysis.
  • Executed system analysis and design tailored to specific project scopes.
  • Delivered application development services based on thorough system analysis and design for French Motor Car Pvt. Ltd. and Midnapur Cotton Mills Pvt. Ltd.

Education

MBA - specialisation in Systems

IISWBM
01-1996

Bachelor of Science - Economics

Calcutta University
01-1989

Skills

  • Program and service management
  • Client relations
  • Demand and supply management
  • Business process improvement
  • Cross-cultural collaboration
  • SAP expertise
  • Process optimization
  • Business continuity planning
  • Stakeholder engagement strategies
  • IT governance and compliance
  • Cost reduction initiatives

Certification

  • Certified Scrum Master
  • SAP Rapid Deployment Solution Certification
  • ITIL certification
  • PMP Training
  • Advanced Diploma in Computer Application
  • Software Certifications viz. UNIX, C, Power Builder, Oracle 8i DBA Course
  • SAP Basis Training
  • SAP E-Learning Extract Dataset ABAP Program training
  • SAP I-DOC Training
  • SAP NetWeaver E-Learning certification
  • Executive Development Program organized by Siemens

Awards

  • Several Service Management and Program Management Performance Awards were received at Nokia in the last 3 years
  • Customer Excellence Award in NSN
  • Merit Reward for Upgradation of SAP Production Server
  • Merit Reward for development of Payroll Software

Timeline

Service Owner

NOKIA
11.2018 - Current

Program Manager

ATOS
05.2013 - 11.2018

SAP Service Cluster Manager

NSN
04.2007 - 04.2013

SAP System Administration & SAP Technical + Functional Project Management

Siemens
01.1995 - 03.2007

System Analyst & Software Developer

Seamaphore Computers Pvt. Ltd.
01.1992 - 01.1995

MBA - specialisation in Systems

IISWBM

Bachelor of Science - Economics

Calcutta University

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Joydeep Bhattacharya