JOYDEEP GHOSH

· Managing a team of 13 people of Branch Banking and different vertical

· Ensuring achievement of Branch pre-provisional operating profit

· Maintaining relationship with Top 50 Customers and solving issue on priority basis

· Driving business and achieving targets

· Minimizing Opex with optimum utilisation of available resources

· Reviewing performances of Relationship Managers and Deputy Branch Manager

· Proper planning of course of action for the month and acting upon the plan

· Preparing MIS in Microsoft Excel sheet about day by day Business achievement

· Managing a team of 6 Branch Relationship Officers

· Attaining Business parameters for the Operations team as the leader of the team

· Handling Customer Complaints with precision

· Performing day to day operation works like Voucher Verification and postings, Cheque payments, RTGS, NEFT and administrative tasks

· Coordinating with Branch Head to get the Business figures of the Branch achieved all the time

· Checking CRM entries done by Customer service officers and reviewing them on a daily basis

· Visiting high value customers granularly on a daily basis to maintain business relationship

Controlling cost to ensure optimization

· Managing deal structure, performing financial analysis, credit reviews, portfolio and regulatory compliance

· Collaborating with senior management in business development efforts and client retention

· Mentoring junior team members and providing general support to the department

· Performing general operation works and administrative tasks

· Reviewing financial statements, pay cheque stubs, and analyzing third party credit reports in order to assess risk

· Coordinating with management on employee, customer service issues and maintaining Customer relation intact

· Creating various reports and analysis for top management - Microsoft Excel is used daily for preparing spreadsheets

· Looked after Cash and Transfer transactions and made sure that Day Books are prepared properly and house-keeping is updated

· Maintained Cordial Customer Relations throughout the tenure when in Branch Banking operations

· Leveraged familiarity with financial systems, including CRM (name; e.g.; Customer Database) to retrieve data on Customers

· Handled and worked with at least 5 to 10 team members

· Attained Business Parameters while working in Branch

· Looked after Inward and Outward CTS Cheque Clearing and made sure they are presented without fail

· Brought several loans and deposits from other Bank’s business

· Executed weekly checks in Microsoft Excel for the KYC-AML Department to ensure that rules and regulations are adhered to