Joydeep Kundu
Hooghly
Summary
Dynamic IT professional with extensive experience at Tai Industries Limited, excelling in network security and ERP solutions. Proven track record in optimizing IT infrastructure and enhancing system performance. Adept at troubleshooting and client management, ensuring seamless operations across diverse environments. Strong expertise in Active Directory and a commitment to delivering high-quality results.
Overview
25
25
years of professional experience
Work History
System In charge
Tai Industries Limited
Kolkata
12.2006 - Current
- Designed and implemented Porsche MPLS VPN WAN network connecting corporate office with branches.
- Optimized availability and performance of server, storage, network, and security systems across all branches in India.
- Addressed technical issues related to BUSY-21, Microsoft Navision 9, TALLY 9, and FACT ERP software.
- Delivered end-user training on ERP systems and coordinated IT awareness programs for staff in India.
- Managed procurement of hardware and software products based on user requirements.
- Established security policies for users, enhancing computer security with firewalls and intrusion detection systems.
- Maintained company website while managing data uploads, domain registration, and hosting in Google Workspace.
- Oversaw vendor management to procure high-quality IT goods at competitive prices.
Systems Administrator
Software House Pvt. Ltd.
Kolkata
06.2003 - 12.2006
- Delivered hardware and software support across diverse environments to enhance functionality.
- Conducted network maintenance for LAN and WAN, ensuring optimal connectivity.
- Managed installation and troubleshooting of HCL POS systems for various clients.
- Prepared documentation for warranty claims and addressed customer inquiries efficiently.
- Allocated tasks and developed production sheets to streamline operational workflows.
- Assembled accessories for multiple PCs while performing site-specific troubleshooting.
- Monitored performance of HCL POS machines and resolved issues promptly.
- Engaged in financial reporting to Technical Director, influencing strategic decisions.
Head of Sales Support
M/S Skynet Technologies
Hooghly
03.2000 - 05.2003
- Assembled and maintained PCs, delivering technical support to users.
- Troubleshot internet connectivity issues and managed FTP creation for file transfers.
- Resolved software-related problems, ensuring optimal system functionality.
- Handled client relations alongside legal and office administration tasks.
Education
Advance Certificate - Computer Hardware Engineering
Computer Hardware Engineering
West Bengal GovermentMBA -
Business Administration
MGUApple Certified Professional -
Apple ASE Edu
Microsoft Certified System Administrator -
Microsoft Certified Technology Specialist -
Microsoft Certified Professional -
Microsoft Certified Microsoft Exchange Server -
Skills
- Operating systems and mobile platforms
- Active directory and domain services
- Database management
- Network security
- Hardware support
- Networking solutions
- Accounting software
- Retail technology solutions
- Software troubleshooting
- VPN solutions
- iOS development
- ERP integration
- Vendor negotiation
- Customer support
- Problem solving
- Team collaboration
- Software applications
- Security planning
- Software maintenance
- SQL querying
- Data visualization
- Network design
- System troubleshooting
- IT project coordination
- Time management
- Training delivery
Personal Information
- Father's Name: Mr. Sushil Ranjan Kundu
- Date of Birth: 12/24/81
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hinduism
Languages
English
First Language
Bengali
Advanced (C1)
C1
Hindi
Beginner
A1
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge
Timeline
System In charge
Tai Industries Limited
12.2006 - Current
Systems Administrator
Software House Pvt. Ltd.
06.2003 - 12.2006
Head of Sales Support
M/S Skynet Technologies
03.2000 - 05.2003
Advance Certificate - Computer Hardware Engineering
Computer Hardware Engineering
MBA -
Business Administration
Apple Certified Professional -
Apple ASE Edu
Microsoft Certified System Administrator -
Microsoft Certified Technology Specialist -
Microsoft Certified Professional -
Microsoft Certified Microsoft Exchange Server -
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