Joydeep Roy

Customer experience advocate in Telus International A professional with diversified experience of 9 years in customer experience sales and financial service, A very good communicator with very good understanding of operations, A very consistent track record of utilizing process oriented approach towards the accomplishment of organizational objectives.

• Boosted customer call intake from an average of Number daily calls to Number calls by asking open-ended questions and making effective suggestions.
• Processed new accounts and suggested additional products and services, increasing purchases by $Number on average per account.
• Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
• Explained policies on product returns in great detail, reducing repeat calls by Number%.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.