JOYDEEP ASHIMKUMAR CHATTERJEE

Pune,MH

Summary

Strategic – relation building skills – by listening attentively, by having problem solving attitude and approach, with an creative use of ideology & diplomacy to find a common ground to achieve win – win outcomes.

Overview

Languages

years of post-secondary education

years of professional experience

Work History

Technical Support Associate

Amazon Development Centre

PUNE, 16

07.2019 - 02.2021

Offered remote support for Amazon Alexa Devices via phone, email and chat.
Analyzed issues to identify troubleshooting methods needed for quick resolutions.
Managed a high – volume workload within commitment driven environment. Consistently achived performance benchmark in all areas (speed, accuracy & being customer obsessed at all times)

Education

Bachelor of Engineering - Computer Technology

Priyadarshini College of Engineering, Nagpur

05.2017 - 04.2019

Percentage : 67.08%
Research Project: Automated Water Distribution Controller Over IOT Objective: To Control and Manage Flow and Billing of Water Distributed Over Water Pipelines to Houses
Completed Three Months Internship at ANV Technology, Nagpur

Skills

AWS Solutions Architect (S3/IAM/EC2)

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Accomplishments

Best Employee of the month award.
Participated in Amazon AWS re-invent in 2019 - 2020.
Customer Obsession award 2020.

Timeline

Technical Support Associate - Amazon Development Centre