Joydev Mondal
Dev Ops/Cloud Support Senior Analystv
Bengaluru,KA
Summary
Dynamic Dev Ops/Cloud Support Senior Analyst with Accenture Services Pvt. Ltd, specializing in cloud infrastructure optimization and CI/CD implementation. Proven track record in enhancing system reliability and reducing downtime through effective resource management. Strong leadership and analytical skills foster cross-functional collaboration, driving continuous improvement and customer satisfaction in high-pressure environments.
Thorough Senior Analyst with over a [Number]-year background in [Field Name]. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Rational [Job Title] with [Number] years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Dev Ops/Cloud Support Senior Analyst
Accenture Services Pvt. Ltd
09.2015 - 08.2025
- Led cloud infrastructure optimization initiatives, enhancing system reliability and reducing downtime through effective resource management.
- Collaborated with cross-functional teams to implement CI/CD pipelines, significantly improving deployment efficiency and software quality.
- Managed cloud services monitoring and incident response, ensuring rapid resolution of issues to maintain operational continuity.
- Developed automated scripts for system provisioning and configuration management, streamlining processes and reducing manual errors.
- Provision, configure, and maintain secure, scalable, and highly available cloud infrastructure across AWS and Google Cloud Platform (GCP) to support containerized microservices.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts in cloud technologies and best practices, fostering a culture of continuous learning and improvement.
- Analyzed system performance metrics to identify areas for improvement, driving enhancements that boosted overall service efficiency.
- Delivered enterprise-grade cloud infrastructure and HPC support across global client portfolios, ensuring 99.9% uptime and adherence to strict SLAs
- Optimized AWS services by implementing ECS cluster auto-scaling, streamlining RDS backup/restoration, and managing EC2 lifecycle, resulting in 30% reduction in downtime
- Administered Google Cloud Platform (GCP) workloads, automating Compute Engine snapshot orchestration and CloudSQL maintenance, improving data recovery speed by 40%
- Executed advanced Linux system administration across Red Hat and Debian distributions, including LVM resizing, RAID configuration, and disk recovery, minimizing critical system outages
- Proactively monitored system health and deployed automation scripts for incident resolution, cutting manual intervention by 25% and accelerating service continuity
- Contributed to architectural reviews and infrastructure optimization, reducing operational costs and enhancing system reliability across mission-critical environments
- Delivered end-to-end operational support for HPC clusters, configuring workloads and optimizing distributed systems to achieve 20% faster job completion times
- Managed compute-intensive applications and parallel processing workloads, ensuring efficient resource utilization and maximizing throughput in research and production environments
- Partnered with engineering and scientific teams to troubleshoot HPC infrastructure, fine-tune system parameters, and implement automation for job orchestration, boosting cluster efficiency
- Maintained and supported Linux-based HPC nodes, storage systems, and interconnects, enabling scalable compute frameworks for large-scale data analysis and simulations
Team Lead – CSE (Support Engineer)
Accel Frontline Ltd.
12.2010 - 02.2014
- Led a team of support engineers to streamline incident resolution processes, enhancing service efficiency and customer satisfaction.
- Implemented training programs for new support engineers, resulting in improved onboarding and faster integration into team workflows.
- Developed and maintained comprehensive documentation of troubleshooting procedures, significantly reducing resolution time for common issues.
- Collaborated with cross-functional teams to identify system improvements, driving enhancements that increased operational effectiveness and user experience.
- Analyzed customer feedback to inform process improvements, fostering a culture of continuous enhancement and responsiveness to client needs.
- Mentored junior engineers, providing guidance and support that improved team performance and individual skill development.
- Coordinated the implementation of Agile practices within the support team, resulting in improved collaboration and efficiency in project delivery.
- Monitored performance metrics to assess team productivity and identify areas for further training and development initiatives.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams delivering server maintenance and infrastructure support across Linux, Windows, and Solaris platforms for enterprise and government clients, ensuring seamless multi-platform operations
- Administered mission-critical data centers for LIC India and other public sector organizations, achieving 24/7 system availability and strict compliance with operational SLAs
- Managed and maintained SAN storage environments (HP EVA, IBM Power systems), supporting high-volume transactional workloads and secure long-term data retention
- Oversaw deployment, configuration, and lifecycle management of HP and IBM servers, enhancing infrastructure scalability and improving system reliability across diverse environments
- Directed backup and recovery operations using HP Data Protector and Symantec NetBackup, implementing disaster recovery protocols that minimized data loss risks and improved recovery times
- Collaborated with client IT teams to troubleshoot escalated issues, streamline support workflows, and enhance service delivery, reducing resolution times and improving client satisfaction
Technical Support Engineer
Sysnet Global Technologies Pvt. Ltd.
12.2009 - 12.2010
- Provided technical support for complex software issues, enhancing system reliability and improving user satisfaction through effective troubleshooting.
- Conducted in-depth analysis of customer inquiries, streamlining support processes and reducing resolution time for technical issues.
- Collaborated with cross-functional teams to implement system upgrades, resulting in increased operational efficiency and improved service delivery.
- Developed and maintained comprehensive documentation for troubleshooting processes, facilitating knowledge sharing and reducing training time for new staff.
- Trained and mentored junior support engineers, fostering a collaborative environment and improving team performance in resolving technical challenges.
- Utilized ticketing systems to prioritize and track technical support requests, ensuring timely resolution and adherence to service level agreements.
- Analyzed user feedback to identify recurring technical issues, leading to proactive solutions and enhancements in system functionality.
- Assisted in the implementation of new support tools, contributing to improved communication and collaboration within the technical support team.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Documented faults and bugs for referral to development staff for use in updates.
- Performed root cause analysis of reported issues to enact corrections.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Delivered Tier-3 support and SME input to internal and external customers.
- Maintained and administered Linux and Windows servers for the LIC India infrastructure project, ensuring system stability and uninterrupted business operations across mission-critical environments
- Installed, configured, and tested academic applications and enterprise-grade antivirus solutions across distributed endpoints, strengthening security posture and improving usability for end-users
- Delivered tier-2 and tier-3 technical support in hybrid Windows/Linux environments, resolving escalated issues and reducing downtime through proactive troubleshooting
- Provided remote support to geographically dispersed teams, optimizing response times and ensuring operational continuity across client systems
- Collaborated with internal IT teams to implement system updates, monitor performance, and maintain compliance with service-level agreements (SLAs), contributing to improved reliability and client satisfaction
Education
BCA - Computer Science
Snt.xavier Collage Kolkata
Kolkata, India 04.2001 -
Bachelor of Science - Mathemetics
Bankurachristian College
Bankura, India 04.2001 -
Skills
Cloud infrastructure optimization
CI/CD implementation
Incident response management
AWS services management
Google Cloud administration
Linux system administration
HPC support
System performance analysis
Resource utilization
Cross-functional collaboration
Team leadership
Documentation development
Agile practices implementation
Performance metrics monitoring
Customer satisfaction enhancement
Troubleshooting expertise
Disaster recovery protocols
SAN storage management
Compute-intensive applications
Client communication
Process improvement
Client management
Performance monitoring
IT strategy
MS Excel
Team collaboration and leadership
Process improvements
Analytical thinking
Time management
Documentation and reporting
Project management
Workflow Analysis
Root-cause analysis
Issue identification
Continuous improvement
Attention to detail
Incident reporting
Multiple priorities management
Regulatory compliance
System analysis
Timeline
Dev Ops/Cloud Support Senior Analyst
Accenture Services Pvt. Ltd
09.2015 - 08.2025
Team Lead – CSE (Support Engineer)
Accel Frontline Ltd.
12.2010 - 02.2014
Technical Support Engineer
Sysnet Global Technologies Pvt. Ltd.
12.2009 - 12.2010
BCA - Computer Science
Snt.xavier Collage Kolkata
04.2001 -
Bachelor of Science - Mathemetics
Bankurachristian College
04.2001 -