Joyeeta Malakar

• Worked well in team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with strong work ethic.
• Developed and maintained courteous and effective working relationships.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
• Edited and reviewed content for grammar, spelling and punctuation.
• Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
• Researched topics to create accurate and engaging content.
• Drove accuracy of content through careful proofreading and fact-checking.
• Suggested improvements to content to enhance quality and accuracy.

Key project

Chegg Writing - Chegg, Inc., is an American education technology company based in Santa Clara, California. It provides homework help, digital and physical textbook rentals, textbooks, online tutoring, and other student services. (source credit - wikipedia)

• Responsible for performing small tasks for which computers lack aptitude.
• Developed and maintained courteous and effective working relationships.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Conducted research, gathered information from multiple sources and presented results.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Led projects and analyzed data to identify opportunities for improvement.
• Maintained energy and enthusiasm in fast-paced environment.

• Resolve queries of clients and provide information about products or services.
• Cancel accounts or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of enquiries complaints or comments as well as actions taken.
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
• Maintaining the data confidentiality and adherence to risk management policy by the team members.
• Answer customers' questions and provide information on procedures and policies.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
• Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
• Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
• Developed standard operating procedures and document workflows for current and future process steps.
• Developed and executed plans to monitor standard process adherence.

• Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
• Delivered engaging curriculum through diverse methods, including classroom instruction, computer lab activities and online learning systems.
• Trained and developed students' skills in word-processing, spreadsheet and database programs.
• Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
• Adapt teaching methods and instructional materials t meet student's varying needs and interests.
• Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
• Establish and enforce rules for behavior and procedures for maintaining decorum in class and in computer lab.
• Meet with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs.
• Set up computers and networking systems and delivered step-by-step instructions on basic use.