Joy Prakash Kumar
Jamshedpur
Summary
To work in an environment that provides opportunities for learning and growth, utilizing my knowledge with utmost sincerity for the company's growth.
Overview
9
9
years of professional experience
Work History
Area Manager
Elastic Run
11.2024 - Current
- Oversee last-mile delivery operations for Flipkart.
- Minimize CPD breaches for the Delivery Hub (DH).
- Reduce fake attempts and ensure efficient hub performance.
- Conduct audits for SOP compliance.
- Manage RTO/RVP closures and handle cash collection and reconciliation for Mumbai.
Area Manager
TATA 1MG
04.2023 - 06.2024
- Managed comprehensive operations for Mumbai.
- Addressed ETA breaches and resolved customer complaints.
- Ensured middle-mile connectivity and implemented cost reduction strategies.
- Oversaw RTO/RVP closures and cash reconciliation.
Deputy Area Manager
TATA 1MG
08.2022 - 03.2023
- Managed operations across three clusters in Mumbai.
- Resolved ETA breaches and customer complaints.
- Handled middle-mile connectivity.
Relationship Manager
OYO Hotels & Homes
01.2021 - 07.2022
- Provided guidance and operational excellence to partners.
- Maintained high partner satisfaction and low unhappiness rates.
- Managed recovery collections and partner resolutions.
Operations Manager
OYO Life
11.2018 - 12.2020
- Managed end-to-end operations for East Pune properties.
- Handled vendor payments and ensured customer satisfaction.
- Led property management and booking conversions.
Sales Manager
Bhoomi Infracon
06.2017 - 11.2018
- Managed property sales and customer queries.
- Oversaw loan processing and property agreements.
- Generated sales leads and maintained property positioning.
Education
MBA - Marketing, HR
Bharati Vidyapeeth Deemed University
12.2017
B.Com - Banking, Accounts
Bharati Vidyapeeth Deemed University
12.2015
ISC -
12.2012
ICSE -
12.2010
Skills
- Team Leadership
- Strong Convincing Skills
- Quick Learning Ability
- Last-mile logistics
- Operational audits
Achievements And Activities
Best Relationship Manager (01/01/22), Top Relationship Manager - West (03/01/21), Value Champ - West (12/01/21), 2nd Best Operations Manager (04/01/19), National Handball Player, Best Performance in Battle of Bands, Star Alumni Recognition
Skills And Certifications
- Tally ERP.9, 2014, A
- Team Leadership, Strong Convincing Skills, Quick Learning Ability
Accomplishments
Top Individual Performer in BBD FK
Timeline
Area Manager
Elastic Run
11.2024 - Current
Area Manager
TATA 1MG
04.2023 - 06.2024
Deputy Area Manager
TATA 1MG
08.2022 - 03.2023
Relationship Manager
OYO Hotels & Homes
01.2021 - 07.2022
Operations Manager
OYO Life
11.2018 - 12.2020
Sales Manager
Bhoomi Infracon
06.2017 - 11.2018
MBA - Marketing, HR
Bharati Vidyapeeth Deemed University
B.Com - Banking, Accounts
Bharati Vidyapeeth Deemed University