Summary
Overview
Work History
Education
Skills
Achievements And Activities
Skills And Certifications
Accomplishments
Timeline
Generic

Joy Prakash Kumar

Jamshedpur

Summary

To work in an environment that provides opportunities for learning and growth, utilizing my knowledge with utmost sincerity for the company's growth.

Overview

9
9
years of professional experience

Work History

Area Manager

Elastic Run
11.2024 - Current
  • Oversee last-mile delivery operations for Flipkart.
  • Minimize CPD breaches for the Delivery Hub (DH).
  • Reduce fake attempts and ensure efficient hub performance.
  • Conduct audits for SOP compliance.
  • Manage RTO/RVP closures and handle cash collection and reconciliation for Mumbai.

Area Manager

TATA 1MG
04.2023 - 06.2024
  • Managed comprehensive operations for Mumbai.
  • Addressed ETA breaches and resolved customer complaints.
  • Ensured middle-mile connectivity and implemented cost reduction strategies.
  • Oversaw RTO/RVP closures and cash reconciliation.

Deputy Area Manager

TATA 1MG
08.2022 - 03.2023
  • Managed operations across three clusters in Mumbai.
  • Resolved ETA breaches and customer complaints.
  • Handled middle-mile connectivity.

Relationship Manager

OYO Hotels & Homes
01.2021 - 07.2022
  • Provided guidance and operational excellence to partners.
  • Maintained high partner satisfaction and low unhappiness rates.
  • Managed recovery collections and partner resolutions.

Operations Manager

OYO Life
11.2018 - 12.2020
  • Managed end-to-end operations for East Pune properties.
  • Handled vendor payments and ensured customer satisfaction.
  • Led property management and booking conversions.

Sales Manager

Bhoomi Infracon
06.2017 - 11.2018
  • Managed property sales and customer queries.
  • Oversaw loan processing and property agreements.
  • Generated sales leads and maintained property positioning.

Education

MBA - Marketing, HR

Bharati Vidyapeeth Deemed University
12.2017

B.Com - Banking, Accounts

Bharati Vidyapeeth Deemed University
12.2015

ISC -

12.2012

ICSE -

12.2010

Skills

  • Team Leadership
  • Strong Convincing Skills
  • Quick Learning Ability
  • Last-mile logistics
  • Operational audits

Achievements And Activities

Best Relationship Manager (01/01/22), Top Relationship Manager - West (03/01/21), Value Champ - West (12/01/21), 2nd Best Operations Manager (04/01/19), National Handball Player, Best Performance in Battle of Bands, Star Alumni Recognition

Skills And Certifications

  • Tally ERP.9, 2014, A
  • Team Leadership, Strong Convincing Skills, Quick Learning Ability

Accomplishments

Top Individual Performer in BBD FK

Timeline

Area Manager

Elastic Run
11.2024 - Current

Area Manager

TATA 1MG
04.2023 - 06.2024

Deputy Area Manager

TATA 1MG
08.2022 - 03.2023

Relationship Manager

OYO Hotels & Homes
01.2021 - 07.2022

Operations Manager

OYO Life
11.2018 - 12.2020

Sales Manager

Bhoomi Infracon
06.2017 - 11.2018

MBA - Marketing, HR

Bharati Vidyapeeth Deemed University

B.Com - Banking, Accounts

Bharati Vidyapeeth Deemed University

ISC -

ICSE -

Joy Prakash Kumar