Joy Poomani

• P&L owner for Supply vertical PAN India, Improved DAC by 87%
• Managed Auto Rental project and introduced new systems, tools, and processes, leading to 10% rides contribution
• Ideating and initiating PAN India projects for loyalty and retention thereby improving MoM driver retention by 5%
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Led CSR initiative projects on road safety and female empowerment
• Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
• Consistently met or exceeded annual performance targets set by senior leadership.

• Boosted monthly revenue by 3X and subscribers by 2X through process improvement and GTM activities
• Enhanced overall program rating from 7.1 to 9.1 through streamlined feedback implementation
• 2.8X Growth in YouTube Views resulting in 6X growth of Revenue through YouTube sessions
• Led content planning, Educator management, Views & Subscribers growth of YouTube Channels

• 1.5X Growth MoM through aggressive onboarding of merchants across South Bangalore
• Improved the Bottom Line by reducing returns from 30% to 11%
• Bridged the Recoverable loss from 40% to 2%
• Successful launch and adoption of multiple SKU

Assistant Manager - Collection Operations

• Enhanced the collection from external agencies to 55% from 30% in 60-90 DPD
• Boosted 90-120 DPD collection rate 5% to 28%
• Maximized legacy (180+) bucket collection by 600%

Assistant Manager - Inside Sales (Foodpanda)

• Drive visibility plans, promotion plans and coordinate the same between the internal marketing teams and that of the Seller
• Hire, coach and support new and existing relationship managers.

• Spearheaded Business Plan on business design, structure, process and operating plan and financial model
• Liaison with Marketing, Customer Life Cycle Department and the Engagement team to ensure retention of customers
• Lead the team in generating all time high subscription Milestone
• Conduct training sessions as per the requirement
• Ensure quality of Business Contracts

• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Handle Key Sellers, their business in terms of sales, inventory and pricing.
• Stock Turns – Ensuring minimum stock holding on inventory, exploring other avenues of liquidation for dead stocks