Joyson Hanse
Bangalore
Summary
- Making the store into commercial space for shopping.
- Ensuring better Google review for the store.
- Diverse roles under one Umbrella
- Promoted to ASM for UA Bangalore from 04/01/21
- People management, taking feedback from my staff's, listening to their views and fixing thing in the smooth operation of the store.
•Training the new joiner regarding Under Armour way of representing
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Puma Sport India Pvt Ltd
Bangalore
10.2024 - Current
- Ensuring Google review standard for the store.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints promptly.
- Recruited, trained, and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
Executive-Assistant Store Manager @ Under Armour
Ample Retail Pvt Ltd
Bangalore
03.2019 - 09.2024
- Diverse roles under one Umbrella.
- Customer-centric service.
- • DSR to be sent on time, spot cash check, keys hand over, banking, petty cash management, Floor walking.
- • Weekly trade report, Roster, Market share report, etc to send to the manager.
- Coordinated with internal departments regularly to ensure efficient functioning of day-to-day operations.
- Monitored incoming emails and responded accordingly promptly.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- To work closely with the business manager
- Ensured that all relevant paperwork was completed accurately before submission for approval.
Branch Relationship Officer
Aditya Birla Sunlife Insurance
Diphu
07.2018 - 01.2019
- Provided excellent customer service to all customers and ensured their satisfaction.
- Developed and maintained relationships with existing and potential clients through regular follow-up visits and calls.
- Performed account opening for new customers, processed deposits, withdrawals, loan applications.
Fashion Consultant
Puma Sport India Pvt Ltd
New Delhi
05.2017 - 05.2018
- • Handling cash and card payments accurately
- • Add-on and crossed-selling to maintain good KPI
- Built clientele base by providing exceptional customer service and styling advice.
- Provided personalized fashion advice to customers based on their individual body type and lifestyle needs.
- Developed relationships with luxury brands to increase product selection in store.
Winter Intern-Dune Store
Reliance Retail Ltd
New Delhi
12.2016 - 02.2017
- Assisted in developing a winter marketing plan and strategy for the company.
- Conducted research into new ways to engage customers during the winter season.
- Prepared presentations on seasonal trends and their impact on the business.
- Analyzed competitor activity related to winter promotions and sales initiatives.
Education
MBA - Sale & Marketing
Mewar University
Chittorgarh, Rajasthan.06-2017
B.Com - Business Management
Diphu Govt. College
Diphu, Assam.05-2015
Skills
- Cross-selling ability
- Goal-Oriented
- Financial advisory
- Promotional planning
- Hourly shift management
- Operational budgeting
- Personnel development
- Shift checklists
Affiliations
VOLUNTEER EXPERIENCE
All North East Students Association members in Mewar University, Rajasthan 2016
Languages
English
First Language
Hindi
Proficient (C2)
C2
Assamese
Upper Intermediate (B2)
B2
Nagamese
Intermediate (B1)
B1
Nepali
Beginner
A1
Certification
- New Manager: The Basics and More of Being a Great Leader (Oct 2021)
- Leadership, Entrepreneurship, and Management for the 21st Century from Udemy, San Francisco (November 20, 2019)
- Public Speaking Masterclass for every occasion, from Udemy, San Francisco, December 21, 2019
- Leadership in Practical from Udemy, San Francisco, December 28, 2021
Timeline
Store Manager
Puma Sport India Pvt Ltd
10.2024 - Current
Executive-Assistant Store Manager @ Under Armour
Ample Retail Pvt Ltd
03.2019 - 09.2024
Branch Relationship Officer
Aditya Birla Sunlife Insurance
07.2018 - 01.2019
Fashion Consultant
Puma Sport India Pvt Ltd
05.2017 - 05.2018
Winter Intern-Dune Store
Reliance Retail Ltd
12.2016 - 02.2017
MBA - Sale & Marketing
Mewar University
B.Com - Business Management
Diphu Govt. College