Summary
Overview
Work History
Education
Skills
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Certification
Languages
Affiliations
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Timeline
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JOYS SRUJAN MEKALA

KARIMNAGAR,India

Summary

To work with responsibility in designing, analysing, modelling, or management for growth and career advancement with successful achievements. Skilled engineering professional specialising in building and optimising mechanical designs. Collaborates well across disciplines for successful development and implementation. Demonstrated strong analytical and communication skills while leading teams in a collaborative environment. Top-notch engineer with extensive experience designing and developing aircraft systems. Skilled in instrumentation planning, mission control preparation and data processing. Collaborative and committed to innovation.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Retail manager

Marks And Spencer
London
11.2023 - 04.2024
  • Adhered strictly to policies and procedures for continued company compliance
  • Managed high-volume customer queries simultaneously through effective multitasking
  • Trained new associates on cash register operations, advising on the appropriate handling of customer sales, refunds, and cashing up
  • Completed transactions to replace or exchange defective items.

Customer Service Supervisor

Transport Investigation Limited
Elephant and Castle
11.2021 - 09.2023
  • Documented customer interactions and prepared paperwork for follow-up actions
  • Cultivated customer loyalty through exceptional service, promoting repeat business, and improving sales
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques
  • Implemented customer complaint response strategies, providing rapid and effective follow-up to ensure customer satisfaction
  • Monitored business and process metrics to measure and manage customer service effectiveness
  • Delivered constructive feedback to enhance staff performance.

Ramp Supervisor

Airindia Sats
Hyderabad
07.2019 - 08.2020
  • Oversaw goods storage at distribution hubs along the transport route
  • Investigated and resolved issues with transport services
  • Maintained clean and accurate records of transport activities.
  • Created passenger lists for routes and maintained the required level of documentation.

Education

Master of Science - AEROSPACE ENGINEERING

University of Hertfordshire
Hatfield, Hertfordshire
09.2020 - 06.2022

Bachelor of Science - Aeronautical Engineering

JNTUH
Hyderabad
06.2015 - 06.2019

Skills

  • Project delivery
  • Technical delivery
  • Trend analysis
  • Client coordination
  • Proposal development
  • Teaming skills
  • Software Integration
  • Simulation and modelling
  • Excel proficiency with available resources
  • Coordinated loading and unloading of vehicles with minimal delay at distribution points

Certification

  • Catia and ANSYS certified with CITD.
  • I have completed my internship in Lighthouse industries in Inplant department.
  • I have completed a major Six Sigma course and various management courses in Linkdin.
  • I have completed an entrepreneurship course in udemey.

Languages

English
Fluent
Telugu
Native
Hindi
Advanced

Affiliations

  • I would like to travel and explore new culture.

Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Retail manager

Marks And Spencer
11.2023 - 04.2024

Customer Service Supervisor

Transport Investigation Limited
11.2021 - 09.2023

Master of Science - AEROSPACE ENGINEERING

University of Hertfordshire
09.2020 - 06.2022

Ramp Supervisor

Airindia Sats
07.2019 - 08.2020

Bachelor of Science - Aeronautical Engineering

JNTUH
06.2015 - 06.2019

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JOYS SRUJAN MEKALA