Joy X Jonah
Summary
Results-driven Customer Sales Representative skilled in resolving issues and exceeding sales targets. Strong relationship-building and communication skills foster customer loyalty and drive revenue. Capable of identifying needs and delivering tailored solutions to close deals efficiently.
Overview
2
2
years of professional experience
Work History
Account Manager Strategist
TDCX digilab Pvt Ltd
Hyderabad
03.2026 - Current
- Developed strategic Google Ads campaigns to enhance ROI and lead generation.
- Analyzed campaign performance using data-driven insights to optimize ad spend and boost conversions.
- Coordinated cross-functional teams to deliver customized digital marketing solutions that met client needs.
- Maintained detailed client interaction records to enhance communication tracking and improve client relations.
- Managed multiple accounts simultaneously, ensuring timely project delivery.
- Resolved client inquiries using active listening and support techniques to ensure client satisfaction.
- Identified service improvement areas through thorough analysis of client feedback.
- De-escalated customer interactions by proposing alternative solutions.
Customer sales and service representative
Sutherland global services
Hyderabad
09.2024 - 03.2026
- Consistently met or exceeded sales targets and performance metrics.
- Upsold and cross-sold products, increasing overall revenue through tailored recommendations.
- Resolved inquiries, complaints, and service issues promptly, contributing to increased customer satisfaction and loyalty.
- Maintained a professional and empathetic approach to ensure customer satisfaction and loyalty.
- Developed strong customer relationships through effective communication and active listening, fostering loyalty and repeat business.
- Managed high-volume inbound and outbound customer interactions via phone, email, and in person, ensuring timely responses and resolutions.
- Educated customers on product features, pricing, and benefits to support purchasing decisions.
- Managed customer accounts and updated records accurately in CRM systems.
- Collaborated with internal teams to resolve complex customer issues, enhancing service delivery and customer satisfaction.
- Resolved customer concerns efficiently, improving retention and satisfaction rates.
- Handled escalated issues professionally, and ensured timely follow-up.
- Worked in fast-paced environments while maintaining accuracy and attention to detail.
- Followed company policies while providing accurate information and solutions.
- Delivered international voice support to diverse clients across various regions. and efficiently handled clients from all over the world.
- Provided assistance to customers by addressing their inquiries and issues, sales and revenue generation, communication and relationship management, problem-solving and efficiency, technical and administrative skills. and revenue generation, communication and relationship management, problem-solving and efficiency, technical and administrative skills.
Education
Bachelor of Science - Pharmaceutical Sciences
Santhosha Vidhyalaya
Tamilnadu, IndiaSkills
- Account management
- Sales strategy
- Revenue generation
- Client engagement
- Product knowledge
- Digital marketing strategy
- Issue resolution
- Customer service
- Team collaboration
- Communication skills
- Relationship building
- Goal-oriented mindset
Accomplishments
Top performer of the month consistently since July 2025
Languages
- English
- Hindi
- Tamil
- Telugu
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Tamil
Native
Native
Kannada
Advanced (C1)
C1
Timeline
Account Manager Strategist
TDCX digilab Pvt Ltd
03.2026 - Current
Customer sales and service representative
Sutherland global services
09.2024 - 03.2026
Bachelor of Science - Pharmaceutical Sciences
Santhosha Vidhyalaya