Jyothi Prasad Kondapalli

At Qualcomm, my role as an HR Shared Services Specialist encompasses the management of HR systems, the optimization of HR processes, the provision of employee support, and the assurance of compliance with HR policies.

I actively participate in training and development initiatives, data management, and continuous improvement projects aimed at enhancing the delivery of HR services.

• Collaborated with team members to ensure seamless communication and consistent service delivery.
• Contributed to process improvements by sharing feedback from customer interactions with management teams.
• Streamlined service processes for quicker response times, leading to improved customer experiences.
• Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
• Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained accurate records of customer interactions, capturing essential data for analysis and improvement purposes.
• Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
• Achieved high customer satisfaction ratings by delivering empathetic support during challenging situations.

Noted Accomplishments: I have provided effective assistance to employees in understanding Qualcomm benefits during the New Hire and Annual Enrollments, and NPS enrollments for the India region this year.

Achievements: I have established a benchmark within the HR Shared Services domain and aided my team in enhancing their efficiency through my professional expertise.

Key Takeaways: I have learned to consistently provide robust support to employees during critical times and in sensitive situations.

Region: Global Support

Areas of Expertise: Shared services encompassing support for benefits, payroll deductions, attendance, data management, and stocks, among others

Tools Expertise: Service Now, Workday, Darwin, Bswift

As the primary point of contact for employees, managers, and the HR community, I have served as the voice of MyHR

• I consistently delivered top-notch service in all customer interactions, ensuring that queries are resolved accurately, efficiently, and with a personalized touch
• This is achieved through the strategic utilization of systems, tools, and available resources
• Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
• Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
• Trained and supported new team members, maintaining culture of collaboration
• Mentored junior associates, fostering professional growth and helping them reach their full potential.

Region: United States/UK

Areas of Expertise: Benefits, Attendance, Payroll Deductions, Employment Verifications, Workers Compensation, etc

Tools Expertise: PeopleSoft, Towers Watson, Darwin, ADP, TWN, Sales Force

This is more diverse work profile in my career wherein I was an active resource to handle Organization's Enterprise Resource Planning, GST return filing and social media accounts

• Assisted in the preparation of reports, providing essential data analysis that informed strategic decisions.
• Maintained accurate records of financial transactions for efficient budget tracking and reporting purposes.
• Supported sales efforts by creating presentations and marketing materials that showcased company offerings effectively.

Supported technical operations for Amazon devices such as Kindle eink devices, Fire tablets, Echo devices, and other Alexa and Fire TV devices.

• Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
• Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.