J Priscilla John
Manager - Product Training, Development & Client On-Boarding
G-2202, Nikoo Homes 2, Bhartiya City, Thanisandra, Bangalore,Karnataka
Summary
Prepared to offer 11 years of progressive process onboarding & training experience with hands on B2B & B2C Sales and take on challenging new roles & help achieve company goals. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Product Training to Business Partners. Proven track record of building exceptional customer relationships and successfully closing sales goals & problem solver dedicated to streamlining operations.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Manager: Training, Development & Client Onboarding
Nexus DMC
Bangalore
08.2021 - 03.2023
- Created in-depth training manuals & conducted orientation sessions and organized on-the-job process & product training for new hires globally.
- Recorded and edited videos to facilitate remote/offline product learning & organized & edited training manuals & other educational materials.
- On-boarded 5000+ travel agents, demonstrated products, services & proper use of the system & platform.
- Participated in various industry events and trade shows & demonstrated products & platform to show potential business benefits.
- Managed sales plan activities, promotions, product launches, client research, monitoring market trends, account growth & competitor activities to identify areas of potential opportunity & market expansion.
- Interacted with problematic high-profile agents, resolved problems, helping to build lasting rapport and increase sales base & maintained routine communications.
- Drove departmental performance & sales achievement of service levels through team operational reviews, structured coaching & identifying and correcting deficiencies.
Process Onboarding Manager
TripFactory Pvt Ltd (Nexus DMC)
Bangalore
03.2017 - 03.2020
- Maintained regular schedule of process on-boarding classes, one-on-one meetings, and transitional hand-offs to supervisors post completion of 30 days training period.
- Worked closely with new hires, training on product & system, post training assessments & answering questions and addressing various concerns during on-boarding process.
- Coached employees in successful selling methods, teaching best practices, procedures, and sales strategies & encouraged cross-selling to drive revenue.
- Identified, Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Evaluated employee performance, quality, conducting weekly review sessions, and conveyed constructive feedback to improve skills & implemented appropriate development plans & help reaching milestones.
- Evaluated customer needs, developed process improvements and long-term business strategies through analysis of customer feedback.
Destination Expert
TripFactory Pvt Ltd (Nexus DMC)
Bangalore
12.2014 - 03.2016
- Organized memorable, exquisite international & domestic customized vacations for high-level clients, celebrities, politicians and business executives, groups, couples etc.
- Conducted market research to investigate potential new travel destinations, collaborated with product & contracting team to create and promote special holiday packages & promotional materials to increase visibility & attract larger market share.
- Provided exemplary customer service to new and existing clients with best deals and well-researched travel options, which helped build lasting relationships and secure new travel assignments.
- Built extensive product knowledge of travel industry trends, regulations and best practices to better serve customers & recommended personalized solutions.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets & demonstrating strong knowledge of products and packages.
- Met or exceeded goals by developing long-standing relationships with clients and soliciting new business through referrals and repeat business.
Key Account Manager
Via.com
Bangalore
09.2009 - 06.2014
- Secured & supported sales & reporting for large and medium-sized corporate accounts such as Puma, IBM, ABB, Genpact, WNS, Axis Bank, Jyoti Laboratories, Gokul Das Exports etc.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built and maintained very strong client relationships to drive & promote long term business growth.
- Met existing & new corporate to review current services and expand sales opportunities.
- Analyzed key competitors to respond to competitive threats & Stayed current on company offerings and industry trends.
Education
Bachelors in Business Management - Business Management
Goodwill Girls High School & College
Bangalore 04.2001 -
Skills
Staff development, Training & Mentoring
Workforce Improvements & Improvement initiatives
Operational Excellence, Workshop coordination
B2B & B2C Sales, Sales Presentation
Relationship Building
Strong process & troubleshooting abilities
Knowledge of Lean Six Sigma processes
Digital Marketing
Timeline
Manager: Training, Development & Client Onboarding
Nexus DMC
08.2021 - 03.2023
Process Onboarding Manager
TripFactory Pvt Ltd (Nexus DMC)
03.2017 - 03.2020
Destination Expert
TripFactory Pvt Ltd (Nexus DMC)
12.2014 - 03.2016
Key Account Manager
Via.com
09.2009 - 06.2014
Bachelors in Business Management - Business Management
Goodwill Girls High School & College
04.2001 -