J.P.Yashwanth
Vandalur
Summary
Seeking a challenging environment that encourages continuous learning, creativity & exposure to new ideas which stimulates personal and professional growth. To constantly update myself and play a pivotal role in making strategic decisions within the company. A Resourceful Senior Specialist recognized for productivity and efficiency in task completion.
Overview
12
12
years of professional experience
Work History
Senior Specialist
Fidelity Investments
04.2016 - Current
- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction with the ultimate aim of enhancing shareholder value.
- Involved in planning, development, coordination and presentation of specific needs as appropriate to the quality assurance needs of the end user.
- Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
- Responsible for managing client expectations, tracking of project status and meeting delivery timelines.
- Managing multiple clients and projects/tasks simultaneously.
- Monitored team progress and enforced deadlines.
- Presented weekly project status to top management.
- Improved efficiency of cross functional teams by providing reports using root cause analysis.
- Highly appreciated by stake holders for continuous support and on time project delivery.
Process Associate
Accenture Pvt. Ltd.
06.2014 - 03.2016
- Finding correct account of customer by validating the MICR code given in the checks and have it deposited
- Preparing monthly reports for the dashboard
- Handling multiple mailboxes and providing resolutions for queries arising from both internal and external sources.
- Assisted staff on the floor by addressing inquiries and providing support to enhance operational efficiency.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
S.S.L.C -
GOVT.HR.SEC.SCHOOL
PerungalathurH.S.S -
C.S.I. CORLEY HR.SEC.SCHOOL
TambaramB.COM(G) -
S.I.V.E.T.COLLEGE
GowriwakamSkills
- Ability to work well with numbers and analyze complex data
- Ability to work in a structured and organized manner
- Excellent communication and interpersonal skills
- Creative problem-solving skills
- Accuracy and attention to detail
- Good organizational and time-management skills
- Process improvement
- Root cause analysis
Personal Information
- Date of Birth: 08/16/1994
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Listening music
- Swimming
- Playing Video games
- Long rides in Bike and Car
- Watching Anime and Internet Series
Disclaimer
I hereby solemnly declare that the above-mentioned information is true to the best of my knowledge and belief.
Extra Curricular Activity
NSS Candidate in UG
Knowledge In Computers
Windows, Well versed in MS-office & Internet applications
Languages
Tamil
First Language
English
Upper Intermediate
B2
Telugu
Intermediate
B1
Malayalam
Beginner
A1
Timeline
Senior Specialist
Fidelity Investments
04.2016 - Current
Process Associate
Accenture Pvt. Ltd.
06.2014 - 03.2016
S.S.L.C -
GOVT.HR.SEC.SCHOOL
H.S.S -
C.S.I. CORLEY HR.SEC.SCHOOL
B.COM(G) -
S.I.V.E.T.COLLEGE