J.R. ADITYA

“Surpassing Expectation” is a personal mission statement that has become a career path over the past 5+ years while serving in front-line client-contact and support roles; Forward-thinking Executive with a proven record of accomplishment in Customer Service Management and Business Improvement for enhancing customer satisfaction and streamlining business operations

• Performed Road Safety Patrol and provided Polio Drops to Children as a Member of NSS
• Attended National Youth Convention’13 in Naraipur, Chhattisgarh
• Served as a Volunteer at Blue Cross, Chennai

English, Tamil, Hindi, Sanskrit (R, W), Sourashtra

• Adept at attaining the business volumes and profit targets of organizations, while ensuring compliance with the quality norms for overall operations
• Track record of playing a stellar role in enhancing revenues, efficiently handling clients, providing world class customer support, and performing diplomatic conflict resolution
• Proactive in increasing customer satisfaction, planning for process improvements, creating reliable customer base, ensuring proper customer service, and maximizing profits
• Proficient in developing new initiatives, cultivating effective relationships with existing and potential partners/vendors to meet business objectives, and identifying and implementing strategies for increasing sales activity and maximizing revenue growth
• Proven ability to assess client needs, establish rapport, build trust, and close deals, with a robust track record of achievement and outstanding success in building partnerships and maintaining client relationships
• Instrumental in executing strategies to ensure wider reach and penetration of unexplored segments, with abilities in identifying promotion schemes to increase the brand visibility and preparing management level reporting on brand’s performance
• An effective organizer backed by strong customer-centric approach, process orientation, excellent analytical/problem solving abilities, and a flexible attitude, effective at evaluating business potentials to achieve organizational objectives

Date of Birth: 26th Sept 1996