Principal Consultant
RAJENDRA PRASAD JAGATAP
Genpact
Hyderabad,TS
13
Years of experience
10
Certification
Principal Consultant and Technology Program Management leader with 15+ years of experience across AI/GenAI, digital transformation, software and application delivery, cloud transformation, DevOps, observability, ITSM, Agile/SAFe, and enterprise technology delivery. Experienced in leading complex technology portfolios and cross-functional engineering teams, with leadership exposure across 200+ engineers, 10M in revenue, and 20M in budget responsibility. Strong track record across automotive, shipping, e-commerce, and enterprise technology environments, spanning strategy, roadmap planning, development, implementation, deployment, service transition, operational support, governance, and continuous improvement. PMP, CSM, AI-empowered SAFe Agilist and ITIL certified.
Work History
2 Years 4 Months
06.2024 - Current
2 Years 4 Months
Principal Consultant
Genpact | Hyderabad
06.2024 - Current
- Lead technology transformation initiatives across service reliability, observability, automation, cloud operations, and AI-enabled solutions.
- Drive program delivery across application, cloud, infrastructure, security, and engineering workstreams, managing scope, schedule, dependencies, risks, issues, resources, governance, and executive stakeholder communication.
- Lead observability and cloud optimization initiatives across 40+ applications, using Datadog, New Relic, Cribl, and Kentik to strengthen monitoring, telemetry, incident visibility, and service reliability.
- Drive application and platform modernization initiatives involving Power Platform, Dell Boomi, Salesforce, Azure, AWS, and enterprise integrations.
- Contribute to AI and GenAI initiatives focused on enterprise automation, AI-enabled process improvement, and agent-based solutions.
- Coordinate engineering and delivery teams through development, testing, deployment, operational readiness, and transition-to-support activities.
- Automotive Technology Solutions / Automotive Retail Technology
1 Year 3 Months
02.2023 - 05.2024
1 Year 3 Months
Acting Problem Manager
ISS Shipping Services | Hyderabad
02.2023 - 05.2024
- Led proactive and reactive problem management, driving RCA, corrective actions, workarounds, and permanent solutions.
- Analyzed incident trends and service data to identify recurring problems and improve operational resilience.
- Collaborated with application, infrastructure, operations, and business stakeholders to drive service improvements.
- Shipping / IT Service Management / Service Reliability
4 Years 1 Month
01.2019 - 02.2023
4 Years 1 Month
Project Manager
Pactera Technologies | Hyderabad
01.2019 - 02.2023
- Managed and led multiple global teams delivering cloud email security, Azure infrastructure, deployment, and operations for a Fortune 100 client.
- Managed end-to-end delivery and operational readiness for weekly release builds deployed across 36,000+ servers and multiple environments.
- Planned, monitored, reviewed, and analyzed security threats and supported development of spam filters while reducing false positives.
- Coordinated engineering, security, infrastructure, and operations teams across release planning, incident management, risk mitigation, stakeholder governance, and continuous improvement.
- SOC / Anti-Spam / Cloud Operations – Azure
2 Years 3 Months
09.2016 - 12.2018
2 Years 3 Months
System Administrator
People Tech Group | Hyderabad
09.2016 - 12.2018
- Delivered IT support for 400+ users, including Intune implementation, Office 365 administration, and migration of customer accounts from legacy systems to cloud technology.
- Supported cloud adoption, endpoint administration, infrastructure operations, troubleshooting, and service management.
- ITSM / Cloud / End User Computing
2 Years 4 Months
04.2014 - 08.2016
2 Years 4 Months
Service Engineer
Sameera Techno Solutions | Hyderabad
04.2014 - 08.2016
- Provided technical support for customer hosting issues, including website debugging, customer setup, server maintenance, and troubleshooting.
- Supported server patching and security activities to maintain stable hosting environments.
- E-commerce / Hosting
Education
Master of Computer Applications (MCA)
Osmania University | 01.2009
Skills
Technology Leadership: Principal Consultant | Technology Program Manager | Senior Program Management | Technology Transformation | Digital Transformation | Engineering Leadership | Cross-functional Leadership | Executive Stakeholder Management
AI & Transformation: AI Transformation | GenAI | AI-enabled Automation | Agent-based Solutions | AI Adoption | Digital Process Transformation | Enterprise Automation
Application & Development: Software Development | Application Development | Application Delivery | SDLC | Application Modernization | Roadmaps | Release Management | Enterprise Integration | API/Data Integration
Cloud & Infrastructure: Cloud Transformation | Cloud Migration | Azure | AWS | Google Cloud | Cloud Infrastructure | Cloud Security | Infrastructure Operations
DevOps & Reliability: DevOps | CI/CD | Cloud Operations | Observability | Service Reliability | Monitoring | Incident Reduction | RCA | Performance Improvement
Agile & Governance: Agile | Scrum | SAFe | PI Planning | Waterfall | ITSM | Program Governance | Risk | Issue | Dependency | Change Management
Business & Delivery: Budget Management | Revenue Management | Resource Planning | Capacity Planning | Vendor Management | Client Management | SLA/KPI Governance | Delivery Assurance | Portfolio Reporting
AI / GenAI: AI/GenAI
Websites
Certification
- AI-Empowered SAFe Agilist – Scaled Agile, Inc.
- PMP – Project Management Professional – PMI
- CSM – Certified ScrumMaster – Scrum Alliance
- ITIL Foundation v4
- Microsoft Certified Professional (MCP)
- AZ-900 – Azure Fundamentals
- SC-900 – Security, Compliance, and Identity Fundamentals
- DA-100 – Analyzing Data with Microsoft Power BI
Accomplishments
- Engineering leadership: handled and coordinated 200+ engineers across technology delivery and transformation initiatives.
- Commercial leadership: experience associated with approximately 10M in revenue and 20M in budget responsibility.
- Observability impact: improved monitoring and incident visibility across 40+ applications, reducing MTTR by 30% and improving service uptime by 25% through proactive alerting and RCA-driven improvements.
- Service management impact: reduced escalations from an average of 5 per month to almost zero within six months through stronger stakeholder engagement and service improvement.
- Process transformation: increased productivity by approximately 50%, reduced defects by around 33%, and identified automation opportunities reducing manual effort by roughly 60%.
Timeline
Principal Consultant
Genpact
06.2024 - CurrentRead more
Acting Problem Manager
ISS Shipping Services
02.2023 - 05.2024Read more
Project Manager
Pactera Technologies
01.2019 - 02.2023Read more
System Administrator
People Tech Group
09.2016 - 12.2018Read more
Service Engineer
Sameera Techno Solutions
04.2014 - 08.2016Read more
Osmania University - Master of Computer Applications (MCA),
Read more