Jubeda Khan
Guest relations
Delhi
Summary
Dynamic professional with a proven track record at Amazon Development Center, excelling in complaint handling and cross-functional coordination. Demonstrated ability to enhance customer satisfaction and resolve complex issues, leveraging strong problem-solving and computer skills. Skilled in teamwork, adept at improving processes for efficiency and guest satisfaction.
Overview
6
6
years of professional experience
4
4
Languages
Work History
CS Resolution Specialist
Amazon Development Center
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Developed a comprehensive knowledge base that enabled faster access to relevant information during support calls.
- Conducted root cause analysis for major incidents, providing valuable insights for long-term issue prevention.
- Created detailed case documentation to facilitate seamless handover of ongoing issues between team members.
Team Professional-Front Office
Taj Group Of Hotels
08.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Front Office Assistant
Rajmahal Place
10.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Guest Service Associate
Taj Jai Mahal Palace
05.2019 - 05.2020
- Acknowledged guests through friendly greetings, maintaining eye contact and a welcoming smile.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
Education
Bachelor of Arts - Arts
University of Rajasthan
Jaipur 04.2001 -
Skills
Complaint handling
Opera Software
Cross-functional coordination
Teamwork
Computer skills
Customer service
Problem-solving
Multitasking
Timeline
CS Resolution Specialist
Amazon Development Center
06.2023 - Current
Team Professional-Front Office
Taj Group Of Hotels
08.2022 - 05.2023
Front Office Assistant
Rajmahal Place
10.2021 - 07.2022
Guest Service Associate
Taj Jai Mahal Palace
05.2019 - 05.2020
Bachelor of Arts - Arts
University of Rajasthan
04.2001 -