Hi, I’m
Juben M Thakur
Associate Director Outreach
Mumbai
Summary
Experienced Associate Director in the education sector seeking to collaborate with a reputable organization. Deep understanding of industry practices and skilled in driving operational excellence through strong leadership and strategic decision-making. Committed to contributing positively to team and organizational success.
Overview
17
years of professional experience
2017
years of post-secondary education
Work History
Ecole Intuit Lab Mumbai
Associate Director Outreach
06.2023 - Current
Job overview
- Develop and execute a comprehensive outreach strategy targeting schools, colleges, design-focused institutes, education agents, and creative industries across India — especially in Mumbai and other key metro areas.
- Build long-term strategic partnerships through workshops, collaborative events, talent pipeline initiatives, and MoUs.
- Conceive and lead outreach events such as design boot camps, school visits, career fairs, portfolio days, workshops, seminars, open houses, and virtual sessions.
- Collaborate closely with the admissions and counseling teams to qualify prospective students, maintain outreach pipelines, and convert leads into applications and enrollments.
- Track performance metrics (e.g., number of events, leads generated, conversion rates, ROI) and continually optimize outreach activities.
- Align outreach strategy with admissions, academic, marketing, alumni, and international relations teams.
Miami Ad School
Head- Admissions & Outreach / Marketing
03.2022 - 05.2023
Job overview
- Involved in the complete sales cycle. (Execute the end-to-end admission process by interacting with the students & parents through calls/mails/SMS)
- Monitor various Digital Marketing campaigns and ensure the constant lead flow to meet the targets. Work closely with the educational portals.
- Tie-ups with Design and other coaching institutes to generate admissions for our portfolio &
- Develop and lead sales strategy for Mumbai and Bengaluru Campuses Brainstorm, come up with new ideas, strategies to expand presence and penetrate deeper in the
- Meeting with the Campus Management, Principals for presentation.
- Building strong relationships with educational agents through calls, email & regular visits
- Attend university fairs & events to meet & counsel the students about the university courses &
- Conducting webinars & Seminars throughout & delivering presentations about the institute, courses
- Preparation and submission of reports and review collated statistics to inform planning and
- To align our marketing strategy to the international campus.
- Work along with the social media team to effectively generate leads for admission
IMS LEARNING RESOURCES PVT LTD
Zonal Head-Student Awareness/ Program Manager UG India
09.2021 - 03.2022
Job overview
- Sales & Operations: Pre-Sales and Post-Sales
- Managing 12 Centers for the Mumbai Zone for generating revenue and enrolments including services, marketing activities and center operations.
- Setting up Monthly, Quarterly and Yearly Sales Revenue and enrolment targets for the zone.
- New initiatives of MLC, Proposal Drafts, Campus Ambassador Programs.
- Products handled: Test Prep-CAT, CET, BBA, LAW, GRE, GMAT, TOEFL, IELTS, GATE
- Large Team Handling: Team Members which includes Center heads, Assistant Manager, Sr. counselors and Counselors
- Schools and College Tie-ups: Elite Colleges, Key Accounts and Coaching Classes handling existing and generating new
- National Scholarship Test (NST): Responsible for driving NST for various products in the zone and conversions through NST.
- Presales and Post-sales operation deliverables for students
- Daily sales Meeting to start of the day for goal setting on daily basis.
- Recruiting, Training of staff for the zone on Sales Process, Conversions & Operations.
- Checking logs in CRM software: SALESFORCE for overall activities in the zone.
- Regularly checking of call disposition like open to qualify to conversion phase of the lead for the team.
- Marketing & Business Development B2B: Schools and Colleges
- Regular meetings with ELITE INSTITUTES, COACHING CLASSES for New Tie-ups.
- New business through by prospecting new institutes for Outreach campaigns at Schools, Colleges etc.
Indian School of Design and Innovation
Manager / Senior Manager Sales (OUTREACH & ADMISSIONS)
03.2019 - 03.2021
Job overview
- Support and implement the student outreach and admissions strategy to broaden awareness; and increase the visibility across a wider audience for programs
- Drive all activities to ensure adequate enquiry generation to meet student admission targets
- Maintaining relationships with high potential schools/ colleges through personal interactions and multiple engagement activities and workshops
- Participate in career fair, presentations, road shows and other events to interact and explain the program offerings to potential students and their parents.
- Develop and maintain effective relationship with prospective students.
- Follow up interactions over email and calls with potential students to increase conversion of final enrollment.
- Map key competitor offerings
- Actively give inputs on social media presence and digital marketing campaigns
- Contribute towards marketing collateral development and event planning & execution
- Associated administrative duties, including departmental reports, budget planning, data management, marketing and promotional events which support the organizational objectives.
Times Professional Learning
Senior Program Consultant
03.2018 - 11.2018
Job overview
- Company Overview: Division of Bennett Coleman and Co. Ltd. (The Times Group)
- Obtain support for programs both within department and community acting as student’s advisor and mentor
- Develop and design systems to address specific program goals
- Assist with grant writing functions to include research
- Develop organizational and operational plans, grants, contracts and procedures to attain Program Goals
- Correspond efforts/marketing plans for program by research and release of information
- Develop and implement administrative procedures for information processing, record
- Maintenance and funding compliance
- Prepare and evaluate materials and information to comply with required reports, surveys and analysis
- Provide technical support to project staff in organization and partner organizations to strengthen routine immunization in state
- Develop strong monitoring and evaluation system including periodical reports
- Provide individual coaching and set goals, delegate authority and ensure achievement of assigned task to develop strong team
- Division of Bennett Coleman and Co. Ltd. (The Times Group)
Emeritus Institute of Management
Program Advisor
06.2017 - 03.2018
Job overview
- Through tele - calls, effectively communicating executive education programs from globally renowned B - Schools such as Wharton, Columbia, INSEAD and MIT Sloan to senior and top management executives based in US Region
- Providing in-depth and customized information to interested executives who enquire on leadership development programs through phone and e - mail
- Ensuring that details pertaining to the discussions are updated real - time on the CRM (Customer Relationship Management) software
- Pro - actively informing the Regional Director on market intelligence and generating specific reports.
- Follow - ups on payments due
Radius -American Express
Senior Associate
08.2015 - 12.2016
Job overview
- Working with Corporate collections (Corporate Credit Cards)
- Work on accounts which are in past due status & render customer service to credit card holder
- Offer assistance to credit card holder in financial hardship& Collect revenue for the business
JP Morgan Services India Private Limited
Senior Customer Support Representative
08.2010 - 05.2015
Job overview
- Working with collections (Customer Support Division)
- Work on accounts which are in past due status & render customer service to credit card holder
- Offer assistance to credit card holder in financial hardship
Intelenet Global Services
Customer Service Advisor for Banking Process (Barclays CT4)
03.2009 - 04.2010
Job overview
- Managed inbound calls for General Customer inquiry related to bank a/c info
- Offered Up Selling of Products to our customer (Insurance, Credit Cards, Mortgage, Saving A/c, Personal Loans)
Streams Global Services
Customer Service Advisor for the Semi Tech Process (Microsoft Games)
01.2008 - 03.2009
Job overview
- Managed Inbound Basic Customer Queries and Complaints
- Offered up Selling Products which suited to our Customer needs (Microsoft Games & other Microsoft Products)
Education
Emeritus Institute of Management
Innovation of Products and Services from MIT’s Approach to Design Thinking
Mumbai University
T.Y.B.com from Bachelors in Commerce
Mumbai University
Higher School Certificate from H.S.C
Maharashtra Board
Secondary School Certificate from S.S.C
Skills
Computer Literate
Internet Knowledge
Inside Sales Experience
Acquisition Targets
Proficiency in MS Office
Mail Merge
Knowledge Portals
Social Media Platforms
Personal Information
- Date of Birth: 04/28/89
- Nationality: Indian
Timeline
Associate Director Outreach
Ecole Intuit Lab Mumbai
06.2023 - Current
Head- Admissions & Outreach / Marketing
Miami Ad School
03.2022 - 05.2023
Zonal Head-Student Awareness/ Program Manager UG India
IMS LEARNING RESOURCES PVT LTD
09.2021 - 03.2022
Manager / Senior Manager Sales (OUTREACH & ADMISSIONS)
Indian School of Design and Innovation
03.2019 - 03.2021
Senior Program Consultant
Times Professional Learning
03.2018 - 11.2018
Program Advisor
Emeritus Institute of Management
06.2017 - 03.2018
Senior Associate
Radius -American Express
08.2015 - 12.2016
Senior Customer Support Representative
JP Morgan Services India Private Limited
08.2010 - 05.2015
Customer Service Advisor for Banking Process (Barclays CT4)
Intelenet Global Services
03.2009 - 04.2010
Customer Service Advisor for the Semi Tech Process (Microsoft Games)
Streams Global Services
01.2008 - 03.2009
Mumbai University
T.Y.B.com from Bachelors in Commerce
01.2010
Mumbai University
Higher School Certificate from H.S.C
01.2007
Maharashtra Board
Secondary School Certificate from S.S.C
01.2005
Emeritus Institute of Management
Innovation of Products and Services from MIT’s Approach to Design Thinking
01.2017