JUBER SHEIKH
MUMBAI
Summary
Highly skilled Network Administrator with comprehensive experience in designing, implementing and troubleshooting network systems. Strong abilities in ensuring network security, efficiency and functionality, backed by proficiency in a variety of networking technologies and tools. Demonstrated success in leading team projects to improve overall network performance. Prioritize proactive maintenance and upgrades to minimize downtime while enhancing operational effectiveness.
Overview
15
15
years of professional experience
Work History
Group Manager – Enterprise IT
WNS Global Services Pvt Ltd
03.2022 - Current
- Effectively managed and supervised a team of 15 network engineers for around the clock operational support.
- Managed the recruitment process of new personnel, including interviewing and onboarding.
- Coordinated daily activities with other managers to ensure successful completion of projects.
- Successfully executed new site implementations, site migrations, and device replacements including core switches and firewalls.
- Designed and implemented networks for new projects, both domestic and international clients, while effectively managing client communication.
- Demonstrated expertise in understanding customer requirements to design and implement appropriate network topologies, ensuring up-to-date security measures.
- Provided final-level support to subordinate engineers for escalated issues, troubleshooting, and delivering timely solutions to minimize downtime; drafted RCAs for network-related incidents.
- Produced precise network diagrams and thorough project documentation for newly executed projects.
- Acted as point of contact for multiple products, including Solarwinds products and firewall, to enhance network delivery and security.
- Collaborated closely with internal IT departments in resolving matters related to severity issues encompassing servers, ITSEC, and Infosec.
- Conducted health assessments for our global branch, ensuring a standardized approach and enhancing the accuracy of data collection.
- Supported the deployment of Silverpeak SD-WAN. Conducted security audits on firewall, router, and switches using Skybox Security tool.
- Established clear objectives and goals for teams, monitored progress towards those goals, and took corrective action when needed.
- Fostered a culture of collaboration within the team by encouraging open communication between members.
Network Services Specialist
Kyndryl India Pvt Ltd
MUMBAI
11.2021 - 03.2022
- Identified opportunities for improvement within existing monitoring systems or processes.
Group Manager – Enterprise IT
WNS Global Services Pvt Ltd
MUMBAI
04.2017 - 11.2021
- Effectively managed and supervised a team of 15 network engineers for around the clock operational support.
- Managed the recruitment process of new personnel, including interviewing and onboarding.
- Coordinated daily activities with other managers to ensure successful completion of projects.
- Successfully executed new site implementations, site migrations, and device replacements including core switches and firewalls.
- Designed and implemented networks for new projects, both domestic and international clients, while effectively managing client communication.
- Demonstrated expertise in understanding customer requirements to design and implement appropriate network topologies, ensuring up-to-date security measures.
- Provided final-level support to subordinate engineers for escalated issues, troubleshooting, and delivering timely solutions to minimize downtime; drafted RCAs for network-related incidents.
- Produced precise network diagrams and thorough project documentation for newly executed projects.
- Acted as point of contact for multiple products, including Solarwinds products and firewall, to enhance network delivery and security.
- Collaborated closely with internal IT departments in resolving matters related to severity issues encompassing servers, ITSEC, and Infosec.
- Conducted health assessments for our global branch, ensuring a standardized approach and enhancing the accuracy of data collection.
- Supported the deployment of Silverpeak SD-WAN. Conducted security audits on firewall, router, and switches using Skybox Security tool.
- Established clear objectives and goals for teams, monitored progress towards those goals, and took corrective action when needed.
- Fostered a culture of collaboration within the team by encouraging open communication between members.
SENIOR ENGINEER (GLOBAL SERVICE DELIVERY)
NETMAGIC (An NTT Communications Company)
01.2016 - 03.2017
- Provided global customer support for Netmagic, managing NBOSS application and network devices.
- Configuring BGP and OSPF protocol on CORE and EDGE router while modifying route selection criteria using Local Preference, as-path prepend, Weight
- Implemented VLAN,STP, and HSRP protocols on network switches while promptly addressing system alert in NBOSS
SENIOR SYSTEM ENGINEER
ORANGE BUSINESS TECHNOLOGY SERVCIES (I) PVT. LTD.
07.2009 - 12.2015
- Managed and supported the global monitoring and maintenance of customer networks as part of the CIC project.
- Worked collaboratively with the Orange Team worldwide to gain insight into customer needs and effectively troubleshoot any related issues.
- Utilized Solarwinds Orion NPM to monitor Cisco equipment and handled tickets through the Service-now tool following ITIL standards for incident, problem, and change management.
- Effectively diagnosed problems in LAN/WAN infrastructure involving EIGRP, OSPF, VLAN, HSRP and BGP routing protocols.
- Implemented Vmware ESXi installation in lab, creating mirror of customer network monitoring virtual infrastructure.
- Supported configuration of VMware through VMware Vcenter and server installation with basic configuration. Collaborated with system/Network administrator to coordinate settings of networking devices (Cisco Router, switches) during implementation. Conducted upgrading and backups of Cisco router configuration files utilizing Solarwinds Network Configuration Manager.
- Successfully implemented SolarWinds NCM & NPM for enhanced network management.
Education
Bachelor of Commerce -
Yashwantrao Chavan Maharashtra Open University
06-2024
Skills
- FortiGate Firewall Installation/Configuration
- Azure Cloud Firewall Configuration/Troubleshooting
- Cisco Routers and Switches Configuration/Troubleshooting
- Network Security Management
- LAN and WAN administration
- Troubleshooting and diagnosis
- Root Cause Analysis
- Hardware replacement
- System Upgrades
- Skybox Security (Compliance Tool)
- Silverpeak SD WAN
- NMS Tools: SolarWinds Orion Network Performance Monitor, SolarWinds Orion Network Configuration Manager, Net flow Network Analyzer, What's-Up Gold
Affiliations
- Successfully upgraded network infrastructure, ensuring efficient operations at the Indore delivery location
- Efficiently executed the relocation of Network Infrastructure to a New Site for Hyderabad Delivery location
- Completed seamless migration to upgraded Fortigate Firewall without any disruptions.
- Proficiently completed replacement of CORE Switches in South Carolina.
Technical Certifications
- Cisco Certified Network Professional (CCNP)
- Fortigate Network Security Professional (NSE 4)
- SolarWinds Certified Professional
Personal Information
- Date of Birth: 10/02/85
- Nationality: Indian
Languages
- English
- Hindi
- Marathi
Timeline
Group Manager – Enterprise IT
WNS Global Services Pvt Ltd
03.2022 - Current
Network Services Specialist
Kyndryl India Pvt Ltd
11.2021 - 03.2022
Group Manager – Enterprise IT
WNS Global Services Pvt Ltd
04.2017 - 11.2021
SENIOR ENGINEER (GLOBAL SERVICE DELIVERY)
NETMAGIC (An NTT Communications Company)
01.2016 - 03.2017
SENIOR SYSTEM ENGINEER
ORANGE BUSINESS TECHNOLOGY SERVCIES (I) PVT. LTD.
07.2009 - 12.2015
Bachelor of Commerce -
Yashwantrao Chavan Maharashtra Open University
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