JUDE FERNANDEZ
BANGALORE
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
13
13
years of professional experience
Work History
Operations Manager
YOGABAR
BANGALORE
02.2024 - 05.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Area Manager
HAPPILO
BANGALORE
02.2020 - 02.2024
- Analyzing market trends
- Developing sales strategies
- Identifying opportunities for business growth
- Delivering presentations to potential and existing customers
- Evaluating the performance of the sales team
- Preparing concise sales reports
- Developing and modifying customer frequency plans as needed
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Boosted team morale and overall revenue by creating sales contests.
Manager
BABYHUG
BANGALORE
04.2018 - 01.2020
- Recruiting and hiring
- Setting quotas
- Evaluating and adjusting performance
- Developing processes that drive sales
- Generating leads
- Building client relationships
- Setting targets to hit or exceed revenue forecasts
- Meeting customer needs
- Providing training opportunities
- Motivating the team
Manager
VIVO
BANGALORE
12.2016 - 03.2018
- Providing guidance
- Creating sales plans
- Analyzing data
- Setting sales goals
- Assigning sales territories
- Building our team
- Providing training opportunities
- Motivating the team
- Managing accounts
Manager
UNIVERCELL
BANGALORE
11.2013 - 10.2016
- Planning: Setting goals and determining the best way to achieve them
- Hire and train employees
- Create and implement business strategies
- Delegate tasks to team members
- Conduct performance reviews
- Make decisions for their department
- Act as a line of communication with high-level executives
Brand Promoter
TATA DOCOMO
BANGALORE
01.2011 - 10.2013
- Increasing customer acquisition levels
- Making product presentations
- Generating sales prospects
- Maintaining promotional stands clean and organized
- Providing information to potential customers
Education
I.R.POLYTECHNIC DIPLOMA -
01.2014
S.S.L.C -
01.2010
Skills
- Business Development
- Marketing
- Customer Service
- Business Planning
Languages
English
First Language
KANNADA
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Timeline
Operations Manager
YOGABAR
02.2024 - 05.2024
Area Manager
HAPPILO
02.2020 - 02.2024
Manager
BABYHUG
04.2018 - 01.2020
Manager
VIVO
12.2016 - 03.2018
Manager
UNIVERCELL
11.2013 - 10.2016
Brand Promoter
TATA DOCOMO
01.2011 - 10.2013
I.R.POLYTECHNIC DIPLOMA -
S.S.L.C -
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