Jude Haywood
Martinsville
Summary
Dynamic and results-oriented professional with a proven track record at Che Bello, excelling in staff training and development and upselling strategies. Expert in maintaining high sanitation standards, leading to enhanced customer satisfaction. Skilled in fostering positive relationships and efficiently resolving conflicts, significantly boosting repeat customer rates.
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Assistant Manager
Che Bello
02.2024 - Current
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
21 North
06.2019 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
High School Diploma -
Ball State University
Muncie, INSkills
- Staff training and development
- Sanitation standards
- Food safety compliance
- Task delegation
- Employee scheduling
- Upselling strategies
- Restaurant software proficiency
- Wine and beverage service
- Menu design
- Cleaning and sanitation
- Table management
- Customer service management
Certification
Certified HP Computer Tech
Timeline
Server/Assistant Manager
Che Bello
02.2024 - Current
Server
21 North
06.2019 - 12.2023
High School Diploma -
Ball State University
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