JUDE MARIA XAVIER I
CHENNAI,Chennai
Summary
Workflow Manager with Data Analytics and Operational Processes Optimization experience. Expert in building and delivering solutions through data analytics to enhance operational efficiency and streamline workflows that drive business objectives. In collaboration with my team, we've successfully adapted to the dynamic demands of Global Operations, ensuring seamless Procurement and Management. My technical background has been instrumental in developing strategies that align with our mission, leveraging technology to foster organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Workflow Manager – Global Operations & Procurement
Zippin India Technologies Private Limited
03.2022 - 01.2025
- Driving policy development aimed at improving operations.
- Developed and executed goal-oriented strategies for achieving company targets.
- Directed vendor operations while coordinating shift schedules for an uninterrupted workflow.
- Managed vendor operations team to handle retailer difficulties effectively, achieving preemptive identification of complications.
- Facilitated efficient technical assistance, ensuring exceptional client experiences.
- Enhanced workflows to minimize operational disruptions.
- Efficiently triaged issues to maintenance and engineering teams.
- Increased effectiveness of operations by putting in place preemptive measures for resolving issues.
- Enhanced support team efficiency by automating ticket management.
- Facilitated proactive assistance to maintain high levels of stakeholder satisfaction.
- Optimized incident management by automating JIRA and Kanban boards, maintaining SLA compliance.
- Developed training modules to foster professional growth for the team.
- Enforced Product Support SOPs.
- Provided mentorship to Product Support and Implementation teams.
- Delivered optimizations through updated compute codebase for turnstiles and nanos hardware adaptations.
- Supervised end-to-end workflows to streamline product launch timelines.
- Directed team efforts to document escaped defects and bugs systematically.
Business Operations Analyst (Data Analytics / Business Analysis)
Norton LifeLock (formerly known as Symantec Software & Services)
05.2020 - 08.2021
- Developed project plans and interacted with internal stakeholders to understand business requirements.
- Integrated JIRA, Confluence, Qlik and Business Objects for streamlined project management.
- Analyzed and distributed functional specifications to solve business requirements.
- Conducted proactive, ad-hoc analysis to identify and resolve issues impacting global business operations.
- Led multiple projects, resulting in significant business impact and process improvements.
- Conducted end-to-end project analysis, enhancing workflow efficiency and project outcomes.
Business Operations Analyst (Business Analysis / Research & Insights)
Norton LifeLock (formerly known as Symantec Software & Services)
04.2017 - 05.2020
- Lead the development of project plans to comprehend business requirements, collaborating with internal stakeholders and development teams to provide essential inputs for project development and customization.
- Managed the administration of tools such as Confluence, JIRA, Qlik, E-track, Business Objects, and Adobe Analytics.
- Created detailed planners, business documents, workflows, and conducted end-to-end project analysis for multiple projects.
- Prioritized TCGs for regular investigation to reduce contact volume, utilizing techniques like FMEA, 5 Whys, Pareto Analysis, and Design Thinking during project workflows.
- Analyze, prepare, and distribute the functional specifications that solve the business requirements, following internal standards in accordance with approved project plans.
- Handled multiple projects from cross-functional teams for business impact and process improvement.
- Proactive ad-hoc analysis is carried out on various aspects to identify, research, understand, and resolve issues that impact the Global Business Operations.
- Real-time research is carried out with actionable data to quantify the factual information.
- End to End Root Cause Analysis | Beta Testing | Log analysis | Customer Journey Mapping |Impact analysis, solution validation, time and motion study, and much more research and insights within the NortonLifeLock business unit.
Junior Consultant
Group Business Software
07.2015 - 12.2016
- Managed data capture, storage, and analysis across products and countries, providing BI solutions to clients
- Developed uniform data modeling workflows, and implemented technological upgrades seamlessly.
- Led deployment of enterprise-level product solutions at client sites.
- Conducted comprehensive training programs while coordinating product handoffs to teams.
Education
MBA - INTERNATIONAL BUSINESS
PONDICHERRY UNIVERSITY
05-2017
Bachelor of Technology - COMPUTER SCIENCE
Dr. MGR EDUCATIONAL & RESEARCH INSTITUTE
05-2015
Skills
- Data Analytics and Visualization
- Project Management and Collaboration
- Docker
- Kubernetes
- Grafana
- Dataloop
- Scale
- Cloud Computing and Infrastructure
- Compute clusters
- JIRA
- Confluence
- Qliksense
- Adobe Analytics
- Business Objects
- Qlikview
- Medalia
Certification
- Lean Six Sigma Green Belt from VarSigma
- Red Hat Certified Architect (RHCA) from Red Hat
- IBM Certified Specialist - Rational Team Concert V3
- Oracle Database 12c: SQL Fundamentals
Accomplishments
- Star Award from Toastmasters International through Symantec in 2018
Achievements
- Enhanced operational performance of vendors, and simultaneously reduced operational costs for Zippin, extending funds, and making runway for two years
- Effectively implemented and proved the KAIZEN methodology within the organization to improve operational functionality at Zippin
- Change is purchasing flow with $4 million year-over-year revenue for Symantec / NortonLifeLock.
- Search optimization increased the landing count by 30% at Symantec / NortonLifeLock
- Handled and mentored over 50 business projects at Symantec / NortonLifeLock
- Designed and implemented the project workflow for the Research and Insights team at Symantec / NortonLifeLock
Timeline
Workflow Manager – Global Operations & Procurement
Zippin India Technologies Private Limited
03.2022 - 01.2025
Business Operations Analyst (Data Analytics / Business Analysis)
Norton LifeLock (formerly known as Symantec Software & Services)
05.2020 - 08.2021
Business Operations Analyst (Business Analysis / Research & Insights)
Norton LifeLock (formerly known as Symantec Software & Services)
04.2017 - 05.2020
Junior Consultant
Group Business Software
07.2015 - 12.2016
MBA - INTERNATIONAL BUSINESS
PONDICHERRY UNIVERSITY
Bachelor of Technology - COMPUTER SCIENCE
Dr. MGR EDUCATIONAL & RESEARCH INSTITUTE
Similar Profiles
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited
Srinivas KumarSrinivas Kumar
Travel Operations • Senior Manager at PAN India, Nearby Travel Solutions Private Limited, Nearby Technologies Private LimitedTravel Operations • Senior Manager at PAN India, Nearby Travel Solutions Private Limited, Nearby Technologies Private Limited
Prinsi JainPrinsi Jain
Senior Product Design Engineer at Cummins Technologies India Private LimitedSenior Product Design Engineer at Cummins Technologies India Private Limited
J STEPHEN RAJJ STEPHEN RAJ
Senior Support Engineer at Station Satcom Pvt. LTDSenior Support Engineer at Station Satcom Pvt. LTD
Dillibabu RajendiranDillibabu Rajendiran
IT Analyst - Cloud Engineer at Tata Consultancy ServiceIT Analyst - Cloud Engineer at Tata Consultancy Service