Judhajit Sarkar
Jaipur
Summary
Dynamic Technical Support Engineer with a proven track record at Teleperformance, excelling in diagnosing complex software issues and enhancing customer satisfaction. Adept in troubleshooting and problem-solving, I leverage strong communication skills to drive sales and promote Adobe products effectively. Committed to delivering exceptional service while achieving support objectives.
Master Trainer in IELTS with advanced expertise in English language training & test preparation strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Teleperformance
Jaipur
09.2023 - Current
- Working as Technical Support Engineer with Adobe.
- Diagnosing and resolving software-related issues for Adobe Acrobat products and services.
- Installation, Licensing , configuration and performance issues and also integration with office 365 and cloud platforms.
- Identify and promote relevant Adobe products, subscriptions and enhancements.
- Maintain high quality customer service while meeting support & sales objectives.
Technical Lead (Lead - Infrastructure)
Sutherland
Kochi
12.2021 - 05.2022
- Worked as a Storage Technical Support Engineer for storage enterprise customers for storage hardware as well as firmware upgrades via phone/remote session/email/chat/zoom.
- Knowledge of FAS/AFF storage systems
- Support help desk knowledge
- Troubleshooting and problem-solving skills
- Analytical & communication skills.
Tech Lead
Sutherland
Kochi
04.2014 - 12.2021
- Knowledge of Windows & Mac operating systems.
- Support help desk knowledge.
- Trouble shooting skills for a range of tech related issues from PC & Home Network related issues. Email configuration, printer support & installation and software upgrades. Iphone/Ipad support. IOS/Android support.
- Troubleshooting and problem-solving skills
- Customer support knowledge
- Active listening and communication skills with flexibility to modify approach and adapt to customer needs & issue resolution.
- Sales Pitch for monthly subscription package.
Education
Certification as Digital Ad Expert - Digital Advertising
06-2026
Digital Productivity - Ms Word, Ms excel, PowerPoint
United Nations India
06-2026
Master Trainer - Master Trainer IELTS
INZPIRA Edu Solutions
Bangalore06-2025
Master of Business Administration - Marketing
Institute Of Chartered Financial Analysts of India
Agartala, TR12-2019
Basic Hardware & Networking - Hardware & Networking concepts
TIJONOM
Kolkata, WB06-2011
Skills
- Customer Relationship Management
- Tech Support Helpdesk
- Network Concepts
- Operating systems
- Support help desk knowledge
- Troubleshooting
- Problem-solving skills
- Lead generation
- Direct marketing expertise
- Leadership
- Time Management
- Presentation
- Mentoring skills
- Digital marketing skills
- Ad campaign expert
- Social media planner
Certification
- Basic Hardware & Networking
- Diploma in French Language
- Trained in CCNA concepts
- Digital Ad Expert
- HR skills workshop certificate
Accomplishments
Received the Ultimate Performer Award for the quarter of April-June, 2018 for consistently meeting & exceeding performance and was awarded for Business Development.
Personal Information
- Date of Birth: 12/12/79
- Gender: Male
- Marital Status: Married
Timeline
Technical Support Engineer
Teleperformance
09.2023 - Current
Technical Lead (Lead - Infrastructure)
Sutherland
12.2021 - 05.2022
Tech Lead
Sutherland
04.2014 - 12.2021
Certification as Digital Ad Expert - Digital Advertising
Digital Productivity - Ms Word, Ms excel, PowerPoint
United Nations India
Master Trainer - Master Trainer IELTS
INZPIRA Edu Solutions
Master of Business Administration - Marketing
Institute Of Chartered Financial Analysts of India
Basic Hardware & Networking - Hardware & Networking concepts
TIJONOM