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JUDITH DANIEL

JUDITH DANIEL

Bangalore

Summary

Over 17 years of organizational experience in field of Human resource management, experienced in Global Mobility, Immigration Compliance and recruitment. Proven ability to work with the organization and management to integrate human resource function within the overall business operating strategy.

Managed processes and teams in Global Mobility & Immigration, Posted Worker Compliance, Visa and travel management process, landed resources across 76 countries on short term projects, Vendor management, Project Management, Project transitions, Incident management, Analytics, Operational management, People management, Team building, Designing HR process and policy, Special projects, Sourcing and staffing requirements, Training & development, Recruitment (University & Lateral hiring) Sourcing, Staffing and onboarding.

With a rich and diverse background spanning various facets of operations and management, I bring a wealth of experience and expertise to the table. Over the course of my career, I have excelled in roles that demanded a blend of strategic vision, meticulous execution, and effective leadership.

Key areas of proficiency:

  • Operations & Compliance Management
  • Performance Management & Quality Assurance
  • Communication & Stakeholder Management
  • Process Improvement & Employee satisfaction
  • Leadership and Development

A consistent performer having successful record of making visible contributions.

Overview

18
18
years of professional experience

Work History

Senior Manager - Posted Worker Compliance

IBM
03.2020 - Current
  • Instrumental in setting up of the Posted worker compliance process for 27 European countries
  • Worker on Phase-wise deployment of the process and constantly re-engineered to implement an agile way of working
  • Reviewed the Contract agreement with the vendor and worked on bring cost saving to the company
  • Ensured Poster work compliance is met in every transaction
  • Created process flows, implemented new processes, and looked and constant Improvement
  • Ensured periodic vendor status call are scheduled to track smooth working of PWN
  • Reviewed client feedback to make improvements to the process
  • Organized various training session to create awareness of Posted workers
  • Prepare and delivered at periodic management reviews
  • Managed the team of Posted worker operations to ensure smooth flow of transactions
  • Recruited and trained team members on processes
  • Reviewed team performance on quarterly basis and yearly basis contributing towards individual carrier development
  • Provided feedback and organized trainings for individual development
  • Worked on employee appraisals
  • Maintained consular relationship for IBM India by front ending interactions with various embassies and consulate in India
  • Also Operating as the designated signing authority for IBM India and PWN operations.

Senior Manager – Global Immigration & Mobility

IBM
03.2012 - Current
  • Managed operations teams for Global Mobility & Immigration & Recruitment
  • Posted worker compliance: Managing the Posted worker operations and compliance for Short term and long term travels
  • Center of Excellence: Working as an advisory function on providing immigration advise for short term travel
  • Signing authority for IBM India applications submitted for visa processing at various consulate / embassies in India
  • Involved in maintaining consular relationship for IBM
  • Vendor Governance: Managed the transition of visa process to the vendor and took over vendor management post transition – Involved in Vendor Contract preparation / renewals, periodic review and health check, escalations management, logistics management
  • Business Visa & Travel Operations: Managing a team who worked on landing resources every year across 86 countries for short term projects
  • Responsible for managing the team appraisals, performance and scores
  • Created International Assignment Policy as a global process for short term travelers
  • Responsible for creating process flows and desk procedures
  • Involved in special projects for IBM immigrations
  • Recruitment: Extensive experience in recruiting young talent from various Universities for IBM
  • Recruited Campus, Off Campus and Interns across India and manage the process end to end
  • Traveled to approximately 60 colleges in India every year and to execute campus events across locations
  • Exclusively managed audit for the University hiring Team to ensure process compliance
  • Successfully completed the lateral hiring for specific skills of experienced candidates
  • Executed quality check of documents and offer released to the candidates from IBM and ensured a huge percentage of reduction of errors
  • On boarded new joiners into IBM.

Center of Excellence, Vendor Governance, Business Travel Operations

IBM
04.2017 - 10.2019
  • As a part of center for excellence, working as an advisory on providing guidance on immigration laws, norms and ensuring immigration compliance is maintained while IBM employees’ cross borders for short term travel
  • Maintained consular relationship for IBM by front ending interactions with various embassies and consulate in India
  • Also operating as the designated signing authority
  • Analyze and review consulate rejections which has direct impact on IBM applications approval rates at the consulate and set a work around to avoid future rejections
  • Vendor Governance – Including Vendor Contract preparation / renewals, periodic review and health check, escalations management, logistics management
  • Managed the entire transition of visa operations process to the vendor
  • Business Travel operations – Managing travel operations team catering to Travel compliance relating to immigration for 86 countries for India outbound
  • Ensured immigration compliance is met in every transaction
  • Recruited and trained team members on processes
  • Reviewed team performance on quarterly basis and yearly basis contributing towards individual carrier development
  • Provided feedback and organized trainings for individual development
  • Responsible for team performance and team's audit scores
  • Responsible for team SLO and client satisfaction
  • Worked on deployment of NPS – Customer feedback for operation teams to identify gaps, employees’ pain points relating to immigration process
  • Reported immigration / internal process non-compliance which imposes a threat to IBM
  • Vendor management post transition
  • Responsible for landing employees onsite in a timely manner.

Business Visa & Travel Operations

IBM
04.2011 - 03.2017
  • Created and set up the entire process for business visa operation for both US and Non-US countries
  • Recruited and trained teams to process business visa applications
  • Conducted interviews for employees attending consulate interviews
  • Managed immigration team for both US and Non-US process
  • Reviewed team performance on quarterly basis and yearly basis contributing towards individual carrier development
  • Provided feedback and organized trainings for individual development
  • Responsible for team performance and team's audit scores
  • Responsible for team SLO and quality
  • Responsible for landing employees onsite in a timely manner
  • Managed the team that is responsible of end to end visa processing for IBM employees across India
  • Prepared dashboards and published reports to the management
  • Conducted periodic meeting with business unit leaders to under and cater to their travel requirements
  • Conducted workshops for business unit leads to provide an overview of immigration to help critical travel requirements.

Mobility (International Assignments - Immigration)

IBM
12.2009 - 03.2011
  • Worked on compliance testing of assignees into various countries on projects under the Global Mobility Frame work plans
  • Successfully completed testing of Minimum Salary levels and checked Minimum Salary levels calculations of countries
  • Ensured that every assignee meets the Minimum Salary Level according to the host country’s immigration laws
  • Recommended methods of calculating Minimum Salary level for countries
  • Prepared controls and grid for respective country compliance check
  • Prepared documentation with findings and observations by analyzing the out come of the testing results
  • Prepared and published reports to the stakeholder to initiate necessary action
  • Worked on creating and executing a global process to perform compliance check for employees travelling on a short term business travel
  • Identified and executed process improvement opportunities
  • Educated employees on the travel policy and immigration requirements for a business travel to a country
  • Prepared and maintained reports and decks on compliance checks
  • Maintained data base and generic mail box for communications to the employees
  • Ensured that assignees travel is in line with the Global Mobility Framework
  • Handled exceptions to the Global Mobility Frame work by analyzing the request
  • Initiated for business finance approvals with necessary analysis and recommendations for exceptional cases having a financial impact
  • Attended conference and global meets with immigration firms like Fragomen conducted by NASCCOM and other immigration firms.

Recruitment (University Hiring)

IBM
08.2006 - 12.2009
  • Campus Hiring: Pre-planned of campus events to recruit young talent from various Universities (Engineering and Business Schools) for IBM
  • Organized pre-campus briefing calls for all campus events
  • Organized and coordinated with various colleges for hiring
  • Executed over 80 campus events across locations in India
  • Coordinated all the HR activities relating to recruitment at various locations in India like Mumbai, Pune, Hyderabad, Chennai, and Kolkata
  • Maintained accurate data and reports of campus events
  • Ensured that completed documents of the selected candidates are provided by the team for the process of job offer
  • Ensured that candidates receive the offer on time and are on boarded according to business requirements
  • Managed exceptions to the hiring process and procured necessary approvals for exceptional cases post analysis
  • Maintained accurate database for the University Hiring Team and published weekly and monthly reports
  • Intern Hiring: Pre-planned to hire project Interns from various Universities (Engineering and Business Schools) for internship with IBM
  • Procured necessary approvals from Business unit head and business finance on hiring numbers
  • Managed end to end interns hiring of Engineering and Business schools’ graduates at IBM, this includes both hiring from campus and employee referrals
  • Coordinated with colleges and organized campus visits for hiring
  • Accurately maintained reports for interns hiring
  • Ensured that the stipend payment is made to all eligible interns
  • Ensured that the relocation allowance is paid to all eligible interns
  • Issued certificates to interns on the completion of internship
  • Performed quality Audit and initiated measurement plans for the continuous improvement program
  • Off Campus Hiring: Pre-planned off campus event management for recruitment of young talent with and without experience for IBM
  • Sourced, screened and scheduled profiles in line with business requirements for off campus drives across India
  • Accurately maintained data of the off-campus events
  • Ensured that the team provided completed documentations of selected candidates for the process of job offer to offer for the final selected candidates
  • Responsible for end to end tracking and ensuring that the selected candidates accept the offer and on boarded according to business requirements
  • Other Contributions: A part of GOM project for Campus Hires of 2007
  • A part of the lateral hiring projects like the Project Cheetah and Blue Lightning
  • Participated in Agency Specific Drives
  • A part of a special project in Mobility to ensure that we achieve 100% success rate with the US consulate
  • A part of the important initiatives leading to process simplification, customer satisfaction and internal audits.

Education

Masters in Business Administration -

Don Bosco Institute of Technology Bangalore, VTU
01-2006

Bachelor of Commerce -

Bishop Cotton Women’s Christian College, Bangalore University
01-2004

Pre-university -

Bishop Cotton Women’s Christian College, Bangalore University
01-2000

High school -

Goodwill Girls High School
01-1999

Skills

  • Operations Management
  • Global Mobility & Immigration Compliance
  • Recruitment, Sourcing & Staffing
  • People & Resource Management
  • Vendor Management & Governance
  • Project Management & Transition
  • Incident Management
  • Data Analytics & Reporting
  • Adaptability & Problem solving
  • Designing Process and Policy
  • Leadership & Team Building
  • Training & Education
  • Strategic decision making
  • Interpersonal & Communication
  • Emotional Intelligence
  • Conflict resolution
  • Resilience & Growth Minded
  • Training & Development

Sex

Female

Linguistic Ability

  • English
  • Hindi
  • Kannada

Professional Title

Senior HR Immigration Manager - Posted Worker Compliance, Global Immigration

Personal Information

  • Passport Number: R3960885
  • Date of Birth: 12/19/82
  • Nationality: Indian

Timeline

Senior Manager - Posted Worker Compliance

IBM
03.2020 - Current

Center of Excellence, Vendor Governance, Business Travel Operations

IBM
04.2017 - 10.2019

Senior Manager – Global Immigration & Mobility

IBM
03.2012 - Current

Business Visa & Travel Operations

IBM
04.2011 - 03.2017

Mobility (International Assignments - Immigration)

IBM
12.2009 - 03.2011

Recruitment (University Hiring)

IBM
08.2006 - 12.2009

Masters in Business Administration -

Don Bosco Institute of Technology Bangalore, VTU

Bachelor of Commerce -

Bishop Cotton Women’s Christian College, Bangalore University

Pre-university -

Bishop Cotton Women’s Christian College, Bangalore University

High school -

Goodwill Girls High School

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JUDITH DANIEL